MSSC QUALITY EXAM SCRIPT COMPLETE
QUESTIONS AND CORRECT ANSWERS
LEARNING RESOURCE
●● To reduce variation, minimize defects, and to shorten cycle time are
considered __________ goals.
Answer: Quality
●● Defect prevention is the __________ of the four types of quality
costs.
Answer: Most cost effective
●● A history of dependability and customer satisfaction should be
considered when __________.
Answer: Evaluating a potential supplier
●● A worker should __________ any time the worker notices a minor
quality problem that is not critical to product function or performance.
Answer: Notify the supervisor to determine the correct action to take
●● An employee should report to their supervisor if the following
situation occurs:
, Answer: There is an increase in the number of defective parts produced
by a machine.
●● Everyone within an organization is responsible for __________
quality.
Answer: Improving
●● Greater variations in a process may occur when __________.
Answer: Unapproved process adjustments are performed
●● : Of the four roles of management, controlling covers which of the
following actions:
Answer: Monitoring actual to standard work performance
●● Product development teams should perform a(n) __________ as
early as possible during their design process.
Answer: Design Failure Mode and Effects Analysi
●● To make sure the appropriate parties are notified, use a __________.
Answer: Predetermined distribution list
●● __________ should be validated and approved to ensure accuracy.
Answer: Standard operating procedures
QUESTIONS AND CORRECT ANSWERS
LEARNING RESOURCE
●● To reduce variation, minimize defects, and to shorten cycle time are
considered __________ goals.
Answer: Quality
●● Defect prevention is the __________ of the four types of quality
costs.
Answer: Most cost effective
●● A history of dependability and customer satisfaction should be
considered when __________.
Answer: Evaluating a potential supplier
●● A worker should __________ any time the worker notices a minor
quality problem that is not critical to product function or performance.
Answer: Notify the supervisor to determine the correct action to take
●● An employee should report to their supervisor if the following
situation occurs:
, Answer: There is an increase in the number of defective parts produced
by a machine.
●● Everyone within an organization is responsible for __________
quality.
Answer: Improving
●● Greater variations in a process may occur when __________.
Answer: Unapproved process adjustments are performed
●● : Of the four roles of management, controlling covers which of the
following actions:
Answer: Monitoring actual to standard work performance
●● Product development teams should perform a(n) __________ as
early as possible during their design process.
Answer: Design Failure Mode and Effects Analysi
●● To make sure the appropriate parties are notified, use a __________.
Answer: Predetermined distribution list
●● __________ should be validated and approved to ensure accuracy.
Answer: Standard operating procedures
