Com 325 Exam Questions with100% Correct
Answers
Conflict
-Message exchanges that expose differences
-Interpersonal needs and interests
-Perceived interferences in satisfying needs and interests resulting in conflict
-Identity-based and material-based
-Always a mix of both
How does persuasion set the stage for conflict?
-Promotes change to resolve differences
-Involves a threat to negative face
-Pulls people closer together
-Can become emotional or coercive
In order to persuade someone in conflict resolution, a person must?
-Share information
-Give up something important
-Build value
Conflict management
-Reducing violence
-Arising from need's violations
-Cease fire by highly visible personality
, Conflict resolution
-Explore the issues
-Solve specific problems
Conflict transformation
-Changing relationships
-Changing the discourse (alters the way we communicate w/ each other)
Lay Audiences
-Big picture
-Less detail
Fellow Business People
-Process
-More detail
When the audience measures a speakers credibility, they measure?
Competence, trustworthiness, and dynamism
Competence
Knowledge, capability, and experience
Trustworthiness
Long-term trust and short-term intention
Dynamism
Answers
Conflict
-Message exchanges that expose differences
-Interpersonal needs and interests
-Perceived interferences in satisfying needs and interests resulting in conflict
-Identity-based and material-based
-Always a mix of both
How does persuasion set the stage for conflict?
-Promotes change to resolve differences
-Involves a threat to negative face
-Pulls people closer together
-Can become emotional or coercive
In order to persuade someone in conflict resolution, a person must?
-Share information
-Give up something important
-Build value
Conflict management
-Reducing violence
-Arising from need's violations
-Cease fire by highly visible personality
, Conflict resolution
-Explore the issues
-Solve specific problems
Conflict transformation
-Changing relationships
-Changing the discourse (alters the way we communicate w/ each other)
Lay Audiences
-Big picture
-Less detail
Fellow Business People
-Process
-More detail
When the audience measures a speakers credibility, they measure?
Competence, trustworthiness, and dynamism
Competence
Knowledge, capability, and experience
Trustworthiness
Long-term trust and short-term intention
Dynamism
