ICRM Part 1
Comprehensive Resource To Help You Ace 2026-2027 Exams
Includes Frequently Tested Questions With ELABORATED
100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
1. Classical management - Correct Answer: Developed in the early 1900s;
consists of scientific management, administration and organization
management, human resources, and quality management.
2. Scientific management - Correct Answer: "One best way" method, is the
basis for TQM.
3. Frederick Taylor - Correct Answer: Considered the father of scientific
management. Did time and motion studies and applied engineering
principles to the work done on the factory floor.
4. Henry Gantt - Correct Answer: Worked with Taylor. Developed chartig
method to schedule workers across a series of tasks (to complete a project).
Gantt charts are a precursor to today's PERT technique (program evaluation
review technique).
5. Administration and organization management - Correct Answer: How
managers manage and organizations structured.
,6. Max Weber - Correct Answer: Defined bureaucracy as "the ideal or pure
form of organization"
7. Human resource theory - Correct Answer: Managing as people rather
than a resource like money or time.
8. Hawthorne Studies - Correct Answer: Set of experiments that examined
the effects of workers' physical environment on their productivity. Showed
the importance of the social systems in a work group and the impact of
behavioral factors on productivity.
9. Behavioral science - Correct Answer: Management approached
concerned with increasing productivity by focusing on understanding the
human element in an organization - individuals and groups and how they
can be effectively and efficiently combined in a large organization.
10.A.H. Maslow - Correct Answer: Developed Hierarchy of Needs theory -
physiological, safety, love, esteem, self-actualization form a pyramid.
Believed that you coud not climb higher on the pyramid without meeting
the needs of the lower levels.
11.Theory Y managers - Correct Answer: 1. Believed work is as natural as
play and rest; 2. Workers will exercise self-direction and self control to
obtain objectives they are committed to; 3. Commitment to objectives is
tied to the rewards associated with their achievement; 4. Acceptance and
seeking of responsibility can be learned by workers under proper
, conditions; 5. Capacity to exercise imagination, ingenuity, and creativity
towards solving organizational problems can be found throughout a
population, not just at the top; and 6. Under the conditions of modern
industrial life, the intellectual potentialities of the average human are only
being partially utilized.
12.Frederick Herzberg - Correct Answer: Identified two types of needs:
hygiene factors and motivators
13.Management science - Correct Answer: Employs mathematical
techniques to solve problems. Quanitative analysis. Also known as
operations research.
14.Quality management - Correct Answer: Managing the process (focus on
production and results)
15.Total quality management - Correct Answer: Organization-wide
programs that aim to integrate all functions of the business such that all
aspects of the business are aimed at maximizing customer satisfaction
through continuous improvement. Related to this are concepts: Six Sigma,
zero defects, and ISO 9000
16.Theory Z management - Correct Answer: Modern management theory
developed by William Ouichi. Theory Z organization balances "individula
responsibility" of US orgnaitions with "collective decision making, slow
evauluation and promotion, and holistic conern for employees": of
Japanese organizations.
, 17.Management by objective - Correct Answer: Process in which objectives
are determined and distributed to succeeding levels of management;
managers at each level participate in the formulation of action plans, and
the plans are implemented.
18.Creativity circles - Correct Answer: Groups of employees who meet to
use creative techniques to solve problems facing the work group.
19.Models for decision making - Correct Answer: Decision Matrices, Payoff
Tables, Decision Trees, Group Decision Support Systems
20.Strategic business unit - Correct Answer: A significant organization
segment that is analyzed to develop organizational strategy aimed at
generating future business or revenue.
21.retrenchment - Correct Answer: Management tries to strengthen or
protect the amount of business an strategic business unit (SBU) is
generating.
22.divestiture - Correct Answer: Also known as downsizing. Management
tries to eliminate a strategic business unit (SBU) that is not generating a
satisfactory amount of business or an SBU that no longer meets the
organization's core business functions (can occur after the merger of two
companies and/or the result of realignment).
Comprehensive Resource To Help You Ace 2026-2027 Exams
Includes Frequently Tested Questions With ELABORATED
100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
1. Classical management - Correct Answer: Developed in the early 1900s;
consists of scientific management, administration and organization
management, human resources, and quality management.
2. Scientific management - Correct Answer: "One best way" method, is the
basis for TQM.
3. Frederick Taylor - Correct Answer: Considered the father of scientific
management. Did time and motion studies and applied engineering
principles to the work done on the factory floor.
4. Henry Gantt - Correct Answer: Worked with Taylor. Developed chartig
method to schedule workers across a series of tasks (to complete a project).
Gantt charts are a precursor to today's PERT technique (program evaluation
review technique).
5. Administration and organization management - Correct Answer: How
managers manage and organizations structured.
,6. Max Weber - Correct Answer: Defined bureaucracy as "the ideal or pure
form of organization"
7. Human resource theory - Correct Answer: Managing as people rather
than a resource like money or time.
8. Hawthorne Studies - Correct Answer: Set of experiments that examined
the effects of workers' physical environment on their productivity. Showed
the importance of the social systems in a work group and the impact of
behavioral factors on productivity.
9. Behavioral science - Correct Answer: Management approached
concerned with increasing productivity by focusing on understanding the
human element in an organization - individuals and groups and how they
can be effectively and efficiently combined in a large organization.
10.A.H. Maslow - Correct Answer: Developed Hierarchy of Needs theory -
physiological, safety, love, esteem, self-actualization form a pyramid.
Believed that you coud not climb higher on the pyramid without meeting
the needs of the lower levels.
11.Theory Y managers - Correct Answer: 1. Believed work is as natural as
play and rest; 2. Workers will exercise self-direction and self control to
obtain objectives they are committed to; 3. Commitment to objectives is
tied to the rewards associated with their achievement; 4. Acceptance and
seeking of responsibility can be learned by workers under proper
, conditions; 5. Capacity to exercise imagination, ingenuity, and creativity
towards solving organizational problems can be found throughout a
population, not just at the top; and 6. Under the conditions of modern
industrial life, the intellectual potentialities of the average human are only
being partially utilized.
12.Frederick Herzberg - Correct Answer: Identified two types of needs:
hygiene factors and motivators
13.Management science - Correct Answer: Employs mathematical
techniques to solve problems. Quanitative analysis. Also known as
operations research.
14.Quality management - Correct Answer: Managing the process (focus on
production and results)
15.Total quality management - Correct Answer: Organization-wide
programs that aim to integrate all functions of the business such that all
aspects of the business are aimed at maximizing customer satisfaction
through continuous improvement. Related to this are concepts: Six Sigma,
zero defects, and ISO 9000
16.Theory Z management - Correct Answer: Modern management theory
developed by William Ouichi. Theory Z organization balances "individula
responsibility" of US orgnaitions with "collective decision making, slow
evauluation and promotion, and holistic conern for employees": of
Japanese organizations.
, 17.Management by objective - Correct Answer: Process in which objectives
are determined and distributed to succeeding levels of management;
managers at each level participate in the formulation of action plans, and
the plans are implemented.
18.Creativity circles - Correct Answer: Groups of employees who meet to
use creative techniques to solve problems facing the work group.
19.Models for decision making - Correct Answer: Decision Matrices, Payoff
Tables, Decision Trees, Group Decision Support Systems
20.Strategic business unit - Correct Answer: A significant organization
segment that is analyzed to develop organizational strategy aimed at
generating future business or revenue.
21.retrenchment - Correct Answer: Management tries to strengthen or
protect the amount of business an strategic business unit (SBU) is
generating.
22.divestiture - Correct Answer: Also known as downsizing. Management
tries to eliminate a strategic business unit (SBU) that is not generating a
satisfactory amount of business or an SBU that no longer meets the
organization's core business functions (can occur after the merger of two
companies and/or the result of realignment).
