ISOM 351 CERTIFICATION EVALUATION
COMPLETE QUESTIONS AND VERIFIED
ANSWERS TEST BANK
●● Special-purpose teams
Answer: Groups that address issues of paramount concern to
management, labor, or both
●● Self-managed team
Answer: A small group of employees who work together to produce a
major portion, or sometimes all, of a service or product
●● Continuous improvement
Answer: The philosophy of continually seeking ways to improve
processes based on a Japanese concept called kaizen
●● When considering the plan-do-study-act cycle for problem solving,
instructing other employees in the use of the new process occurs in the
[x]________ step.
Answer: act
,●● On a control chart, a type I error occurs when the employee
concludes that the process is in control when it is actually out of
statistical control.
Answer: False
●● A metal-cutting operation has a target value of 20 and consistently
averages 19.8 with a standard deviation of 0.5. The design engineers
have established an upper specification limit of 22 and a lower
specification limit of 18. What is the process capability index? Please
use one decimal place.
Answer: 1.2
●● ISO 9001:2008 standards provide strict guidelines for how products
are to be produced.
Answer: False
●● The Baldrige Performance Excellence Program considers a
company's business results but ISO 9001:2008 registration does not.
Answer: True
●● External Failure Costs
Answer: Costs that arise when a defect is discovered after the customer
receives the service or product
, ●● Prevention Costs
Answer: Costs associated with preventing defects before they happen
●● Internal Failure Costs
Answer: Costs resulting from defects that are discovered during the
production of a service or product
●● Defect
Answer: Any instance when a process fails to satisfy its customer
●● Appraisal Costs
Answer: Costs incurred when the firm asseses the performance level of
its processes
●● Warranty
Answer: A written guarantee that the producer will replace or repair
defective parts or perform the service to the customer's satisfaction
●● The investment a company makes in training employees to perform
their duties and redesigning products and processes to improve them
would be categorized as prevention costs.
Answer: True
COMPLETE QUESTIONS AND VERIFIED
ANSWERS TEST BANK
●● Special-purpose teams
Answer: Groups that address issues of paramount concern to
management, labor, or both
●● Self-managed team
Answer: A small group of employees who work together to produce a
major portion, or sometimes all, of a service or product
●● Continuous improvement
Answer: The philosophy of continually seeking ways to improve
processes based on a Japanese concept called kaizen
●● When considering the plan-do-study-act cycle for problem solving,
instructing other employees in the use of the new process occurs in the
[x]________ step.
Answer: act
,●● On a control chart, a type I error occurs when the employee
concludes that the process is in control when it is actually out of
statistical control.
Answer: False
●● A metal-cutting operation has a target value of 20 and consistently
averages 19.8 with a standard deviation of 0.5. The design engineers
have established an upper specification limit of 22 and a lower
specification limit of 18. What is the process capability index? Please
use one decimal place.
Answer: 1.2
●● ISO 9001:2008 standards provide strict guidelines for how products
are to be produced.
Answer: False
●● The Baldrige Performance Excellence Program considers a
company's business results but ISO 9001:2008 registration does not.
Answer: True
●● External Failure Costs
Answer: Costs that arise when a defect is discovered after the customer
receives the service or product
, ●● Prevention Costs
Answer: Costs associated with preventing defects before they happen
●● Internal Failure Costs
Answer: Costs resulting from defects that are discovered during the
production of a service or product
●● Defect
Answer: Any instance when a process fails to satisfy its customer
●● Appraisal Costs
Answer: Costs incurred when the firm asseses the performance level of
its processes
●● Warranty
Answer: A written guarantee that the producer will replace or repair
defective parts or perform the service to the customer's satisfaction
●● The investment a company makes in training employees to perform
their duties and redesigning products and processes to improve them
would be categorized as prevention costs.
Answer: True
