CNA Training Program
2 HC · ANC
CNA★ Certified Nursing Assistant — Chapter 2 Exam
★
CERTIFIED
P R O V I D I N G C O M P A S S I O N AT E C A R E W I T H D I G N I T Y A N D R E S P E C T
CNA — Chapter 2 Examination
S A F E TY, CO M M U N I C AT I O N , I N F E CT I O N CO N T R O L & E M E R G E N CY P R O C E D U R E S
INSTITUTION CNA Training Program PROGRAM Certified Nursing Assistant (CNA)
EXAM Chapter 2 Examination ACADEMIC YEAR
EXAM TYPE Chapter Examination — Verified TOTAL QUESTIONS 50 Questions
Answers
CONTENT AREAS Safety, Infection Control, FORMAT Multiple Choice — Select the
Communication, Body Single Best Answer
Mechanics, Emergencies
EXAMINATION INSTRUCTIONS
▸ Select the single best answer for each question.
▸ Topics: Safety and accident prevention, communication and cultural competence, infection control and
standard precautions, medical terminology, emergency response, body mechanics.
▸ All content derived from CNA Chapter 2 training curriculum.
▸ Correct answers and detailed rationales appear below each question.
SECTION I — SAFETY, COMMUNICATION, INFECTION
Questions 1 – 50
CONTROL & EMERGENCY PROCEDURES
,1. When should unsafe conditions be reported?
A. After an accident has occurred
B. Before an accident can occur
C. When you have time in your schedule
D. When a family member or visitor complains
CORRECT ANSWER B — Before an accident can occur
RATIONALE Unsafe conditions must be reported PROACTIVELY — BEFORE an accident occurs
— to PREVENT harm. Waiting until after an accident, until there is time, or until
someone complains is reactive and dangerous. The CNA's responsibility is to
identify and report hazards immediately to maintain a safe environment for
residents, staff, and visitors.
2. Which of the following is an example of OBJECTIVE information?
A. "Mrs. Johnson says she has a rash on her torso."
B. "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso."
C. "Mrs. Johnson must have a rash because she said she's itchy"
D. "Mrs. Johnson needs some lotion"
CORRECT ANSWER B — "There are raised, red marks the size of pinpricks on Mrs. Johnson's
torso."
RATIONALE OBJECTIVE information is FACTUAL, MEASURABLE, and OBSERVABLE — what the
CNA can see, feel, hear, or smell. Describing the specific appearance of the rash
(raised, red, pinprick-sized) is objective. The resident's statement about a rash is
SUBJECTIVE (what the person reports). Drawing conclusions ("must have a rash")
and making recommendations ("needs lotion") are not objective observations.
, 3. What is a proper way for a nursing assistant (NA) to respond if a resident does not hear
her or does not understand her?
A. The NA should speak more quickly
B. The NA should speak more softly or whisper
C. The NA should speak slowly and clearly
D. The NA should shout
CORRECT ANSWER C — The NA should speak slowly and clearly
RATIONALE When a resident has difficulty hearing or understanding, speaking SLOWLY and
CLEARLY (not faster, not softer, and certainly not shouting) is the appropriate
communication technique. The CNA should face the resident, use a normal tone
of voice, and enunciate clearly. Shouting distorts sounds and can be perceived as
aggressive. Speaking faster or softer makes comprehension more difficult.
4. Which of the following is an example of a BARRIER to communication?
A. NA uses medical terminology with the resident
B. NA asks the resident to repeat a sentence
C. NA speaks the same language as the resident
D. NA speaks clearly using a professional tone of voice
CORRECT ANSWER A — NA uses medical terminology with the resident
RATIONALE Using MEDICAL JARGON with residents creates a communication BARRIER — most
residents do not understand medical terms, which causes confusion, anxiety, and
misunderstanding. Asking the resident to repeat (verifying understanding),
speaking the same language, and speaking clearly are communication
FACILITATORS, not barriers.
2 HC · ANC
CNA★ Certified Nursing Assistant — Chapter 2 Exam
★
CERTIFIED
P R O V I D I N G C O M P A S S I O N AT E C A R E W I T H D I G N I T Y A N D R E S P E C T
CNA — Chapter 2 Examination
S A F E TY, CO M M U N I C AT I O N , I N F E CT I O N CO N T R O L & E M E R G E N CY P R O C E D U R E S
INSTITUTION CNA Training Program PROGRAM Certified Nursing Assistant (CNA)
EXAM Chapter 2 Examination ACADEMIC YEAR
EXAM TYPE Chapter Examination — Verified TOTAL QUESTIONS 50 Questions
Answers
CONTENT AREAS Safety, Infection Control, FORMAT Multiple Choice — Select the
Communication, Body Single Best Answer
Mechanics, Emergencies
EXAMINATION INSTRUCTIONS
▸ Select the single best answer for each question.
▸ Topics: Safety and accident prevention, communication and cultural competence, infection control and
standard precautions, medical terminology, emergency response, body mechanics.
▸ All content derived from CNA Chapter 2 training curriculum.
▸ Correct answers and detailed rationales appear below each question.
SECTION I — SAFETY, COMMUNICATION, INFECTION
Questions 1 – 50
CONTROL & EMERGENCY PROCEDURES
,1. When should unsafe conditions be reported?
A. After an accident has occurred
B. Before an accident can occur
C. When you have time in your schedule
D. When a family member or visitor complains
CORRECT ANSWER B — Before an accident can occur
RATIONALE Unsafe conditions must be reported PROACTIVELY — BEFORE an accident occurs
— to PREVENT harm. Waiting until after an accident, until there is time, or until
someone complains is reactive and dangerous. The CNA's responsibility is to
identify and report hazards immediately to maintain a safe environment for
residents, staff, and visitors.
2. Which of the following is an example of OBJECTIVE information?
A. "Mrs. Johnson says she has a rash on her torso."
B. "There are raised, red marks the size of pinpricks on Mrs. Johnson's torso."
C. "Mrs. Johnson must have a rash because she said she's itchy"
D. "Mrs. Johnson needs some lotion"
CORRECT ANSWER B — "There are raised, red marks the size of pinpricks on Mrs. Johnson's
torso."
RATIONALE OBJECTIVE information is FACTUAL, MEASURABLE, and OBSERVABLE — what the
CNA can see, feel, hear, or smell. Describing the specific appearance of the rash
(raised, red, pinprick-sized) is objective. The resident's statement about a rash is
SUBJECTIVE (what the person reports). Drawing conclusions ("must have a rash")
and making recommendations ("needs lotion") are not objective observations.
, 3. What is a proper way for a nursing assistant (NA) to respond if a resident does not hear
her or does not understand her?
A. The NA should speak more quickly
B. The NA should speak more softly or whisper
C. The NA should speak slowly and clearly
D. The NA should shout
CORRECT ANSWER C — The NA should speak slowly and clearly
RATIONALE When a resident has difficulty hearing or understanding, speaking SLOWLY and
CLEARLY (not faster, not softer, and certainly not shouting) is the appropriate
communication technique. The CNA should face the resident, use a normal tone
of voice, and enunciate clearly. Shouting distorts sounds and can be perceived as
aggressive. Speaking faster or softer makes comprehension more difficult.
4. Which of the following is an example of a BARRIER to communication?
A. NA uses medical terminology with the resident
B. NA asks the resident to repeat a sentence
C. NA speaks the same language as the resident
D. NA speaks clearly using a professional tone of voice
CORRECT ANSWER A — NA uses medical terminology with the resident
RATIONALE Using MEDICAL JARGON with residents creates a communication BARRIER — most
residents do not understand medical terms, which causes confusion, anxiety, and
misunderstanding. Asking the resident to repeat (verifying understanding),
speaking the same language, and speaking clearly are communication
FACILITATORS, not barriers.
