HCAD 5340 exam #2 Questions and Answers
with Verified Solutions | Latest Updated 2026
Portman Hotel case -focused on job design
-reevaluation of the 5 star team plan (5
PVs per
team) and one team per floor
-348 rooms and 21 floors (5-21)
-Hong Kong style (bring Asian standards of
hospitality to US)
Patrick Mene -vice president and managing director of
the
Portman Hotel
-
Michael Kay -president of the Portman Hotel
-Mene's boss
Joe Villa -director of HR
,personal valets (PVs) -provide comprehensive personal services
for the
guest
-key competitive difference
-concept of "no rules" for guests
-American hotels had a 1:1 ration but
Asian hotels
had 3:1 ratio
-85 of the 400 positions
-80% were under 30 years old
-saw job as a way to support their real
interests
-on call 24 hours for guest stay
-base pay was $7.50 with expected tips of
$200<
(closer to $40)
Spencer Scott -director of guest room services
-60 PVs reporting to him directly (at
opening; later
changed)
-later made 3 PVs supervisors
-soon after he promoted 2 more PVs (5
total)
associate contract -associates rights and responsibilities
-included a "bill of rights" (11)
-rights were guaranteed by law and
associates did
not need to bring a union to get them
, associates warnings -right to 3 warnings of similar offense
-warnings were void after 3 months
-after 2md warning, placed on 30 day
probation
-management was scared that if they
disciplined
the workers that they would go to a union
what was the issue with unions in the # of separate unions delimited jobs and
the undermined the strategy to broadly define
portman hotel? the VP
job
T/F: the hotel was looking for true
talent
not experience?
selection research Inc. (SRI) -recruitment and development consulting
firm
-used to recruit the portman employees
because
having the right people was so important
-desired themes for portman employees
were:
assertive, pride, responsibility, positivity,
and
gestalt
-interviewed more then 9k people for 350
spots
in the first month turnover of PVs 16
was
__%
with Verified Solutions | Latest Updated 2026
Portman Hotel case -focused on job design
-reevaluation of the 5 star team plan (5
PVs per
team) and one team per floor
-348 rooms and 21 floors (5-21)
-Hong Kong style (bring Asian standards of
hospitality to US)
Patrick Mene -vice president and managing director of
the
Portman Hotel
-
Michael Kay -president of the Portman Hotel
-Mene's boss
Joe Villa -director of HR
,personal valets (PVs) -provide comprehensive personal services
for the
guest
-key competitive difference
-concept of "no rules" for guests
-American hotels had a 1:1 ration but
Asian hotels
had 3:1 ratio
-85 of the 400 positions
-80% were under 30 years old
-saw job as a way to support their real
interests
-on call 24 hours for guest stay
-base pay was $7.50 with expected tips of
$200<
(closer to $40)
Spencer Scott -director of guest room services
-60 PVs reporting to him directly (at
opening; later
changed)
-later made 3 PVs supervisors
-soon after he promoted 2 more PVs (5
total)
associate contract -associates rights and responsibilities
-included a "bill of rights" (11)
-rights were guaranteed by law and
associates did
not need to bring a union to get them
, associates warnings -right to 3 warnings of similar offense
-warnings were void after 3 months
-after 2md warning, placed on 30 day
probation
-management was scared that if they
disciplined
the workers that they would go to a union
what was the issue with unions in the # of separate unions delimited jobs and
the undermined the strategy to broadly define
portman hotel? the VP
job
T/F: the hotel was looking for true
talent
not experience?
selection research Inc. (SRI) -recruitment and development consulting
firm
-used to recruit the portman employees
because
having the right people was so important
-desired themes for portman employees
were:
assertive, pride, responsibility, positivity,
and
gestalt
-interviewed more then 9k people for 350
spots
in the first month turnover of PVs 16
was
__%
