2025/ 2026 Managing for Quality and Performance Excellence 10th Edition by James R. Evans Test Bank 100% Verified with Correct Questions and Answers | Complete Chapter-by-Chapter Exam Practice, Study Guide, and Quality Management Resource

, Managing for quality and performance excellence 10th edition test bank by James R. Evans,
William M. Lindsay
1. People view quality subjectively and in relation to differing criteria based on their individual roles in the production-
marketing value chain.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYWORDS: Bloom's: Knowledge

2. The transcendent definition of quality was first defined as the goodness of a product.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYWORDS: Bloom's: Comprehension

3. According to the product perspective of quality, a smaller number of product attributes are equivalent to higher quality.
a. True
b. False
ANSWER: False
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYWORDS: Bloom's: Knowledge

4. The user perspective of quality judges a product based on how well the product performs its intended function.
a. True
b. False
ANSWER: True
POINTS: 1
DIFFICULTY: Difficulty: Easy
ACCREDITING STANDARDS: BUSPROG: Analytic
DISC: Creation of Value
TOPICS: DESC.EVAB.17.01.01 Defining Quality
KEYWORDS: Bloom's: Knowledge

5. According to the manufacturing perspective of quality, quality is based on the consistency between goods and services.
a. True