Dell Client Foundations Questions with
Correct Answers 100% Pass
Why can't the values in BIOS be saved when it shows as manufacturing mode? -
CORRECT ANSWER -The system board jumper is at SERVICE_MODE state.
How will the Dell Command Utility Update help customers? - CORRECT ANSWER -
NOT Dell Command Utility Update will check online for the latest Operating System updates an
d download and install the updates.
State True or False: BIOS Recovery can be used to recover from a No Boot/No POST failure whi
ch could be caused by a corrupted BIOS. - CORRECT ANSWER -True
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and determi
ne that the LCD panel is faulty. What troubleshooting steps will you follow before replacing the
LCD Assembly? - CORRECT ANSWER -
NOT Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on th
e screen and see if the cursor moves to your pressed location. That will determine if hardware
is needed to be replaced or it is a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering on the system.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?
- CORRECT ANSWER -NOT If BT card is not ordered with the system.
Name the tool that can successfully repair and ignore defective memory areas by masking the
address from system usage. - CORRECT ANSWER -NOT ePSA.
, State True or False: After replacing the system board on a Chromebook, you will need to execu
te RMA Shim to set VPD information and install the Chrome OS. - CORRECT ANSWER -True
Choose all that apply: What is correct about Intel Optane Memory? - CORRECT ANSWER -
NOT It is a system acceleration solution for new 7th Gen Intel Core-
I processor & Chipset platforms.
Choose all that apply: Which of the following items are not affected by the RTC Reset? -
CORRECT ANSWER -NOT Service Tag.
NOT Enable Legacy Option ROMs.
NOT Ownership Tag.
NOT Admin Password.
asset tag
boot list
secure boot enable
Choose all that apply: What are the key functions of the BIOS (Basic Input/output System)? -
CORRECT ANSWER -NOT Identify the system devices.
NOT Activate the system devices.
is a condition in which one or more drives in a RAID array contains data errors,
and another drive in the array is no longer an active member of the array due to drive failure,
foreign configuration, drive removal, or any other reason. - CORRECT ANSWER -
NOT Predictive Drive Failure.
BIOS Recovery 2 from Hard Drive option can be disabled in .-
CORRECT ANSWER -NOT dos
Correct Answers 100% Pass
Why can't the values in BIOS be saved when it shows as manufacturing mode? -
CORRECT ANSWER -The system board jumper is at SERVICE_MODE state.
How will the Dell Command Utility Update help customers? - CORRECT ANSWER -
NOT Dell Command Utility Update will check online for the latest Operating System updates an
d download and install the updates.
State True or False: BIOS Recovery can be used to recover from a No Boot/No POST failure whi
ch could be caused by a corrupted BIOS. - CORRECT ANSWER -True
Choose all that apply: You are servicing a Dell Inspiron 22 3265/3263 AIO Desktop and determi
ne that the LCD panel is faulty. What troubleshooting steps will you follow before replacing the
LCD Assembly? - CORRECT ANSWER -
NOT Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on th
e screen and see if the cursor moves to your pressed location. That will determine if hardware
is needed to be replaced or it is a software problem.
NOT Initiate BIOS Recovery by pressing Ctrl + Esc keys upon powering on the system.
When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?
- CORRECT ANSWER -NOT If BT card is not ordered with the system.
Name the tool that can successfully repair and ignore defective memory areas by masking the
address from system usage. - CORRECT ANSWER -NOT ePSA.
, State True or False: After replacing the system board on a Chromebook, you will need to execu
te RMA Shim to set VPD information and install the Chrome OS. - CORRECT ANSWER -True
Choose all that apply: What is correct about Intel Optane Memory? - CORRECT ANSWER -
NOT It is a system acceleration solution for new 7th Gen Intel Core-
I processor & Chipset platforms.
Choose all that apply: Which of the following items are not affected by the RTC Reset? -
CORRECT ANSWER -NOT Service Tag.
NOT Enable Legacy Option ROMs.
NOT Ownership Tag.
NOT Admin Password.
asset tag
boot list
secure boot enable
Choose all that apply: What are the key functions of the BIOS (Basic Input/output System)? -
CORRECT ANSWER -NOT Identify the system devices.
NOT Activate the system devices.
is a condition in which one or more drives in a RAID array contains data errors,
and another drive in the array is no longer an active member of the array due to drive failure,
foreign configuration, drive removal, or any other reason. - CORRECT ANSWER -
NOT Predictive Drive Failure.
BIOS Recovery 2 from Hard Drive option can be disabled in .-
CORRECT ANSWER -NOT dos
