HPA 332 EXAM 2 |NEW AND UPDATED 2026 |WITH
VERIFIED QUESTIONS AND ANSWERS!!!
Quality
The reason healthcare plans everything, need to meet the needs and expectations of others
Consumer/Patient Quality Perspective
Want care as high quality and low-cost
Insurance Quality Perspective
Low cost, high percentage of healthy people, efficient delivery
Practitioner Quality Perspective
Efficient care and good outcomes
Safety
Want to keep patients alive and healthy
Effective
Fix the problem that actually needs help
Patient-Centered
What best fits patient and who is on their team
Timely
Big issue in healthcare
Efficient
Not repeating services or paying for something you do not need
Equitable
We do not treat people equally, we even have different insurances
, Institute of Medicine definition of Quality
Degree to which health services for individuals or populations increase the likelihood of desired
health outcomes and are consistent with the current professional knowledge, focus on
population level
Continuous Improvement Model
Plan for it --> Do it --> Check it --> Act on it
Internal
Assessment of quantitative and qualitative components, need to start with the problem/idea
External
Knowing your market, be aware of competition, understand consumer needs, strategically align
organization for future financial and product stability
Bacteria
Microscopic living organisms, usually one-celled, that can be found everywhere, diseases that
can be removed from the body
Virus
An infective agent that typically consists of a nucleic acid molecule, able to multiply only within
the living cells of a host
Tuberculosis
Bacteria attacks the lungs, but damages other body parts, worry because it is airborne
Pertussis
Highly contagious and characteristic cough, worry because it is airborne
Measles
Highly contagious virus, transmitted through aerosocialization
Polio
Very contagious, spread through contact with the stool of infected person and droplets from a
sneeze/cough
Ebola
Only transmitted through direct contact with body fluid that contain the virus
VERIFIED QUESTIONS AND ANSWERS!!!
Quality
The reason healthcare plans everything, need to meet the needs and expectations of others
Consumer/Patient Quality Perspective
Want care as high quality and low-cost
Insurance Quality Perspective
Low cost, high percentage of healthy people, efficient delivery
Practitioner Quality Perspective
Efficient care and good outcomes
Safety
Want to keep patients alive and healthy
Effective
Fix the problem that actually needs help
Patient-Centered
What best fits patient and who is on their team
Timely
Big issue in healthcare
Efficient
Not repeating services or paying for something you do not need
Equitable
We do not treat people equally, we even have different insurances
, Institute of Medicine definition of Quality
Degree to which health services for individuals or populations increase the likelihood of desired
health outcomes and are consistent with the current professional knowledge, focus on
population level
Continuous Improvement Model
Plan for it --> Do it --> Check it --> Act on it
Internal
Assessment of quantitative and qualitative components, need to start with the problem/idea
External
Knowing your market, be aware of competition, understand consumer needs, strategically align
organization for future financial and product stability
Bacteria
Microscopic living organisms, usually one-celled, that can be found everywhere, diseases that
can be removed from the body
Virus
An infective agent that typically consists of a nucleic acid molecule, able to multiply only within
the living cells of a host
Tuberculosis
Bacteria attacks the lungs, but damages other body parts, worry because it is airborne
Pertussis
Highly contagious and characteristic cough, worry because it is airborne
Measles
Highly contagious virus, transmitted through aerosocialization
Polio
Very contagious, spread through contact with the stool of infected person and droplets from a
sneeze/cough
Ebola
Only transmitted through direct contact with body fluid that contain the virus
