FLETC BOP FINAL COMPREHENSIVE REVIEW
2026 COMPLETE QUESTIONS AND CORRECT
ANSWERS GRADED A+
◉ What is paraphrasing?
Answer: • Determine the basic message. (Matter of zeroing in on
what the speaker is really trying to tell you).
• Rephrasing the message in your own words. (Tell the speaker what
you heard them say).
◉ What is reflecting?
Answer: • Identifying basic feelings (try to look at the situation from
speakers point of view).
• Capture the specific mood and felling in words and reflect them
back on the speaker (act like a mirror, reflecting the persons feelings
back to them).
◉ What is probing?
Answer: Way to go about getting information from someone
◉ What are the two parts to probing?
Answer: • Identify an area that needs to be explored further
, • Use open ended questions and statements to probe for additional
information
◉ Probe "Do's and Don'ts"
Answer: • DO listen for gaps, inconsistencies, and point of views that
do not make sense.
• DO focus on one topic at a time.
• DO use open-ended questions that begin with words like what,
when, where, how, or could.
• DO use directive statements to focus attention on specific points
and encourage response.
• DON'T use closed questions.
• DON'T ask questions that put the other person in the position of
having to defend themselves.
• DON'T ask leading questions or make statements that reflect your
own opinions, assumptions, and judgements.
◉ What is summarizing?
Answer: A brief statement highlighting the main points of discussion
and feeding them back to the other party for clarification
◉ What are the steps on how to obtain closure?
Answer: • Explore options
> When appropriate inmates may be included.
2026 COMPLETE QUESTIONS AND CORRECT
ANSWERS GRADED A+
◉ What is paraphrasing?
Answer: • Determine the basic message. (Matter of zeroing in on
what the speaker is really trying to tell you).
• Rephrasing the message in your own words. (Tell the speaker what
you heard them say).
◉ What is reflecting?
Answer: • Identifying basic feelings (try to look at the situation from
speakers point of view).
• Capture the specific mood and felling in words and reflect them
back on the speaker (act like a mirror, reflecting the persons feelings
back to them).
◉ What is probing?
Answer: Way to go about getting information from someone
◉ What are the two parts to probing?
Answer: • Identify an area that needs to be explored further
, • Use open ended questions and statements to probe for additional
information
◉ Probe "Do's and Don'ts"
Answer: • DO listen for gaps, inconsistencies, and point of views that
do not make sense.
• DO focus on one topic at a time.
• DO use open-ended questions that begin with words like what,
when, where, how, or could.
• DO use directive statements to focus attention on specific points
and encourage response.
• DON'T use closed questions.
• DON'T ask questions that put the other person in the position of
having to defend themselves.
• DON'T ask leading questions or make statements that reflect your
own opinions, assumptions, and judgements.
◉ What is summarizing?
Answer: A brief statement highlighting the main points of discussion
and feeding them back to the other party for clarification
◉ What are the steps on how to obtain closure?
Answer: • Explore options
> When appropriate inmates may be included.
