Multidimensional Care I / MDC 1
Module 2 – Rasmussen University
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Question:
What is the purpose of communication?
Answer:
To exchange information between sender and receiver
Question:
What must match for effective communication?
Answer:
Verbal and nonverbal communication
,Question:
What does credibility in communication create?
Answer:
Trust between nurse and patient
Question:
Why is clarity and brevity important?
Answer:
Ensures message is understood correctly
Question:
What does personal appearance communicate?
Answer:
Feelings, culture, and socioeconomic status
Question:
What does eye contact indicate?
Answer:
Interest, attention, and engagement
,Question:
What can silence communicate?
Answer:
Reflection, discomfort, or thought processing
Question:
What is a sequencing question?
Answer:
Organizes events in order
Question:
What is a directing question?
Answer:
Guides conversation to a specific topic
Question:
What is assertive communication?
Answer:
Expressing thoughts while respecting others
, Question:
What is aggressive communication?
Answer:
Violates others' rights and is often rude/intimidating
Question:
What is the goal of assertive communication in nursing?
Answer:
Promote safe communication without judgment
Question:
What are the steps of assertive communication?
Answer:
Get attention, Express concerns, State the problem, Propose action, Reach
decision
Question:
What is a cliché in communication?
Answer:
A stereotyped or overused response