SUPERVISION (TEST QUESTIONS & ANSWERS)
What refers to defining goals, establishing strategies to achieve them and designing ways t
zx zx zx zx zx zx zx zx zx zx zx zx zx
o get work done? - ans-Planning
zx zx zx zx zxzx
What refers to determining how and by whom work tasks will be done? - ans-Organizing
zx zx zx zx zx zx zx zx zx zx zx zx zx zxzx
What involves arranging group efforts in an orderly manner? - ans-Coordinating
zx zx zx zx zx zx zx zx zx zxzx
What refers to keeping the establishment on track to achieve goals through setting perform
zx zx zx zx zx zx zx zx zx zx zx zx zx
ance standards and determining whether they are obtained? - ans-Controlling
zx zx zx zx zx zx zx zx zxzx
Which step of the Employment Cycle is the evaluation of knowledge, skills and abilities to a
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
ssess their fit for the job and the operation? - ans-Screening applicants
zx zx zx zx zx zx zx zx zx zxzx zx
Which step of the Employment Cycle is the development of a system for identifying groups
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
of persons who might be interested in working at the operation? - ans-Recruiting
zx zx zx zx zx zx zx zx zx zx zx zxzx
What benefit can be gained from learning about workforce generations and their difference
zx zx zx zx zx zx zx zx zx zx zx zx
s? - ans- zx zxzx
Hospitality primarily uses youthful entry level aged workers, so that understanding them is
zx zx zx zx zx zx zx zx zx zx zx zx zx
of primary importance
zx zx
Which of the following is an example of a manager facilitating employees work? - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Head Chef stands on Cat walk over kitchen and shouts at workers when errors in process a
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
re observed.zx
Which leadership factor is referred to as gaining cooperation through caring acts, using per
zx zx zx zx zx zx zx zx zx zx zx zx zx
suasion to convince employees and offering constructive feedback? - ans-
zx zx zx zx zx zx zx zx zxzx
Influencing others zx
Which leadership factor is defined as giving pep talks, asking employees for device and pra
zx zx zx zx zx zx zx zx zx zx zx zx zx zx
ising their work, keeping them informed and providing them with a sense of belonging? -
zx zx zx zx zx zx zx zx zx zx zx zx zx zx
ans-Motivating others
zxzx zx
Which leadership style is considered to be the best approach for managing inexperienced e
zx zx zx zx zx zx zx zx zx zx zx zx zx
mployees who must learn proper procedures? - ans-Autocratic zx zx zx zx zx zx zxzx
Which leadership approach encourages employees to participate in the decision-
zx zx zx zx zx zx zx zx zx
making process that leads to cooperation and group spirit? - ans-Democratic
zx zx zx zx zx zx zx zx zx zxzx
What would be an advantage to becoming an "employer of choice"? - ans-
zx zx zx zx zx zx zx zx zx zx zx zxzx
Maximize employee retention rate zx zx zx
, What refers to understanding that each employee is unique thus fostering acceptance and r
zx zx zx zx zx zx zx zx zx zx zx zx zx
espect extending to customers and vendors? - ans-Diversity
zx zx zx zx zx zx zxzx
What refers to the act of treating persons unequally for reasons that do not relate to their abi
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
lities? - ans-Discrimination zx zxzx
A group that are identified as members of a minority are seated in a server station. The serv
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
er complains that members of this group are poor tippers. This belief is referred to as: - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Stereotype
What can a manager do to foster positive cross-cultural interaction? - ans-
zx zx zx zx zx zx zx zx zx zx zxzx
Model behavior expected of employees zx zx zx zx
How should managers address a diverse work environment when employee conflict arise?
zx zx zx zx zx zx zx zx zx zx zx
- ans-Focus on the issue not personalities
zx zxzx zx zx zx zx zx
What refers to rules or principles that help define what is right and what is wrong? - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Ethics
What is the purpose of having an organizational code of ethics? - ans-
zx zx zx zx zx zx zx zx zx zx zx zxzx
Safety check for evaluating decisions before implementation
zx zx zx zx zx zx
What refers to the process used to identify each task an employee must do and explain how
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx z
it should be done? - ans-Position analyst
x zx zx zx zx zxzx zx
What is a benefit of a task breakdown? - ans-
zx zx zx zx zx zx zx zx zxzx
Tell correct way to perform a task to best ensure performance standards have been met
zx zx zx zx zx zx zx zx zx zx zx zx zx zx
What refers to specifying the required quality and quantity outputs that define the correct w
zx zx zx zx zx zx zx zx zx zx zx zx zx zx
ay to perform a task? - ans-Performance standard
zx zx zx zx zx zxzx zx
How does a well-written job description assist in the applicant screening process? - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Foundation for evaluation of candidates zx zx zx zx
What relationship may job descriptions have with pay? - ans-
zx zx zx zx zx zx zx zx zxzx
Can provide basis for structuring salary ranges
zx zx zx zx zx zx
Which component of the job description refers to what a person in this position does? - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Duties
What must an employer do to provide reasonable accommodations under the ADA? - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Adjustments or modifications to enable people with disabilities to perform the essential func zx zx zx zx zx zx zx zx zx zx zx zx
tions of the job. zx zx zx
What refers to defining goals, establishing strategies to achieve them and designing ways t
zx zx zx zx zx zx zx zx zx zx zx zx zx
o get work done? - ans-Planning
zx zx zx zx zxzx
What refers to determining how and by whom work tasks will be done? - ans-Organizing
zx zx zx zx zx zx zx zx zx zx zx zx zx zxzx
What involves arranging group efforts in an orderly manner? - ans-Coordinating
zx zx zx zx zx zx zx zx zx zxzx
What refers to keeping the establishment on track to achieve goals through setting perform
zx zx zx zx zx zx zx zx zx zx zx zx zx
ance standards and determining whether they are obtained? - ans-Controlling
zx zx zx zx zx zx zx zx zxzx
Which step of the Employment Cycle is the evaluation of knowledge, skills and abilities to a
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
ssess their fit for the job and the operation? - ans-Screening applicants
zx zx zx zx zx zx zx zx zx zxzx zx
Which step of the Employment Cycle is the development of a system for identifying groups
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
of persons who might be interested in working at the operation? - ans-Recruiting
zx zx zx zx zx zx zx zx zx zx zx zxzx
What benefit can be gained from learning about workforce generations and their difference
zx zx zx zx zx zx zx zx zx zx zx zx
s? - ans- zx zxzx
Hospitality primarily uses youthful entry level aged workers, so that understanding them is
zx zx zx zx zx zx zx zx zx zx zx zx zx
of primary importance
zx zx
Which of the following is an example of a manager facilitating employees work? - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Head Chef stands on Cat walk over kitchen and shouts at workers when errors in process a
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
re observed.zx
Which leadership factor is referred to as gaining cooperation through caring acts, using per
zx zx zx zx zx zx zx zx zx zx zx zx zx
suasion to convince employees and offering constructive feedback? - ans-
zx zx zx zx zx zx zx zx zxzx
Influencing others zx
Which leadership factor is defined as giving pep talks, asking employees for device and pra
zx zx zx zx zx zx zx zx zx zx zx zx zx zx
ising their work, keeping them informed and providing them with a sense of belonging? -
zx zx zx zx zx zx zx zx zx zx zx zx zx zx
ans-Motivating others
zxzx zx
Which leadership style is considered to be the best approach for managing inexperienced e
zx zx zx zx zx zx zx zx zx zx zx zx zx
mployees who must learn proper procedures? - ans-Autocratic zx zx zx zx zx zx zxzx
Which leadership approach encourages employees to participate in the decision-
zx zx zx zx zx zx zx zx zx
making process that leads to cooperation and group spirit? - ans-Democratic
zx zx zx zx zx zx zx zx zx zxzx
What would be an advantage to becoming an "employer of choice"? - ans-
zx zx zx zx zx zx zx zx zx zx zx zxzx
Maximize employee retention rate zx zx zx
, What refers to understanding that each employee is unique thus fostering acceptance and r
zx zx zx zx zx zx zx zx zx zx zx zx zx
espect extending to customers and vendors? - ans-Diversity
zx zx zx zx zx zx zxzx
What refers to the act of treating persons unequally for reasons that do not relate to their abi
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
lities? - ans-Discrimination zx zxzx
A group that are identified as members of a minority are seated in a server station. The serv
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx
er complains that members of this group are poor tippers. This belief is referred to as: - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Stereotype
What can a manager do to foster positive cross-cultural interaction? - ans-
zx zx zx zx zx zx zx zx zx zx zxzx
Model behavior expected of employees zx zx zx zx
How should managers address a diverse work environment when employee conflict arise?
zx zx zx zx zx zx zx zx zx zx zx
- ans-Focus on the issue not personalities
zx zxzx zx zx zx zx zx
What refers to rules or principles that help define what is right and what is wrong? - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Ethics
What is the purpose of having an organizational code of ethics? - ans-
zx zx zx zx zx zx zx zx zx zx zx zxzx
Safety check for evaluating decisions before implementation
zx zx zx zx zx zx
What refers to the process used to identify each task an employee must do and explain how
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx z
it should be done? - ans-Position analyst
x zx zx zx zx zxzx zx
What is a benefit of a task breakdown? - ans-
zx zx zx zx zx zx zx zx zxzx
Tell correct way to perform a task to best ensure performance standards have been met
zx zx zx zx zx zx zx zx zx zx zx zx zx zx
What refers to specifying the required quality and quantity outputs that define the correct w
zx zx zx zx zx zx zx zx zx zx zx zx zx zx
ay to perform a task? - ans-Performance standard
zx zx zx zx zx zxzx zx
How does a well-written job description assist in the applicant screening process? - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Foundation for evaluation of candidates zx zx zx zx
What relationship may job descriptions have with pay? - ans-
zx zx zx zx zx zx zx zx zxzx
Can provide basis for structuring salary ranges
zx zx zx zx zx zx
Which component of the job description refers to what a person in this position does? - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Duties
What must an employer do to provide reasonable accommodations under the ADA? - ans-
zx zx zx zx zx zx zx zx zx zx zx zx zxzx
Adjustments or modifications to enable people with disabilities to perform the essential func zx zx zx zx zx zx zx zx zx zx zx zx
tions of the job. zx zx zx
