WGU D099 2026 SALES MANAGEMENT ASSESSMENT QUESTIONS SOLUTIONS FINAL STUDY GUIDE

WGU D099 2026 SALES MANAGEMENT
ASSESSMENT QUESTIONS SOLUTIONS
FINAL STUDY GUIDE


◉ Value creation
Answer: Doing things that make a product, service, or business more
valuable.


◉ Marketing
Answer: Finding customers, keeping them happy, and promoting
products people want.


◉ Sales
Answer: Actually convincing customers to buy a product or service.


◉ Customer loyalty
Answer: When customers keep coming back to the same brand
because they like and trust it.


◉ Brand trust
Answer: When customers believe a brand will do what it promises.

, ◉ Personal selling
Answer: Selling through direct person-to-person interaction.


◉ Conversion rates
Answer: The percentage of people who actually buy or take action.


◉ Sales forecast
Answer: A prediction of future sales.


◉ Operational budget
Answer: A spending plan for keeping a business running.


◉ Competitive advantage
Answer: Something a company does better than competitors.


◉ CRM
Answer: A system businesses use to track and manage customer
relationships.


◉ Prospecting
Answer: Looking for possible new customers.