CEFP - GENERAL ADMIN & MANAGEMENT QUESTIONS
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WITH CORRECT ANSWERS 2025/2026
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Strategic ghPlanning gh- ghCORRECT ghANSWER gh-A ghprocess ghthat ghhelps ghan ghorganization ghmake
ghdecisions ghon ghhow ghto ghachieve ghits ghstrategy, ghincluding ghallocating ghits ghresources gh— ghfinancial,
ghcapital, ghand ghpeople ghresources
Facilities ghPlanning gh- ghCORRECT ghANSWER gh-A ghprocess ghthat ghresponds ghto ghstrategy ghand ghnew
ghinitiatives ghand ghalso ghassesses ghthe ghcondition ghof ghexisting ghfacilities, ghanalyzes ghcurrent ghand
ghfuture ghspace ghneeds, ghand ghdevelops ghland ghuse ghand ghinfrastructure ghfuture ghplans
Decision ghMaking ghAnalysis gh- ghCORRECT ghANSWER gh-The ghconsideration ghof ghvarious ghoptions
ghthat ghaddress ghthe ghvalue ghof ghservices ghand ghtheir ghimpact ghon ghthe ghorganization, ghits ghpeople, ghand
ghits ghresources
Triad ghOrganization gh- ghCORRECT ghANSWER gh-Planning ghand ghacquisition ghactivities ghrelated ghto
ghthe ghplanning, ghdesign ghand ghconstruction ghof ghthe ghfacilities; ghthe ghmaintenance ghand ghoperation
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Organizational ghDesign gh- ghCORRECT ghANSWER gh-Determines ghhow ghan ghinstitution ghfacilitates ghor
ghimpedes ghhuman ghinteraction, ghhow ghroles ghand ghresponsibilities ghare ghdetermined, ghhow
ghinformation ghand ghnew ghideas ghare ghshared, ghand ghmost ghimportantly, ghhow ghwell ghthe
ghorganizational ghstructure ghsupports ghand ghaligns ghwith ghthe ghorganizational ghpurpose ghand
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ghfor ghorganizational ghdesign ghto ghhelp ghleaders ghthink ghabout ghthe ghinteractions ghof ghstrategy,
ghstructure,
processes, ghrewards, ghand ghpeople
Organizational ghStrategy gh- ghCORRECT ghANSWER gh-Specifies ghthe ghgoals ghand ghobjectives ghto ghbe
ghachieved ghas ghwell ghas ghthe ghvalues ghand ghmissions ghto ghbe ghpursued; ghthe ghproducts ghor ghservices
ghto ghbe ghprovided, ghthe ghmarkets ghto ghbe ghserved, ghand ghthe ghvalue ghto ghbe ghoffered ghto ghthe
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ghimprove ghan ghexisting ghbusiness ghprocess
Pareto ghChart gh- ghCORRECT ghANSWER gh-Contains gha ghseries ghof ghbars ghwhose ghheights ghreflect ghthe
ghfrequency ghor ghimpact ghof ghprocess ghproblems. ghDerived ghfrom ghthe ghPareto ghPrinciple ghwhich
ghstates ghthat gh80 ghpercent ghof ghthe ghtroubles ghare ghcaused ghby gh20 ghpercent ghof ghthe ghproblems
Six ghSigma gh- ghCORRECT ghANSWER gh-A ghbusiness ghmanagement ghtool ghthat ghseeks ghto ghidentify ghand
ghremove ghthe ghcauses ghof ghdefects ghand gherrors ghin ghsystem ghprocesses
Define, ghMeasure, ghAnalyze, ghDesign ghand ghVerify gh(DMADV) gh- ghCORRECT ghANSWER gh-Used ghto
ghcreate ghnew ghproducts ghor ghprocess ghdesigns
Balanced ghScorecard gh(BCS) gh- ghCORRECT ghANSWER gh-Translates ghvision ghand ghstrategy ghinto
ghobjectives ghand ghmeasures ghacross ghfour ghbalanced ghperspectives: ghfinancial, ghcustomers,
ghinternal ghbusiness ghprocess, ghand ghlearning ghand ghgrowth
Deming ghCycle gh- ghCORRECT ghANSWER gh-A ghprocess ghreferred ghto ghas ghPlan, ghDo, ghCheck, ghAct
(PDCA). ghModeled ghafter ghthe ghscientific ghmethod gh(hypothesis,experiment,andevaluation)
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ghnumber ghof ghideas ghto ghthe ghmost ghimportant ghor ghpopular. ghThis ghis ghaccomplished ghthrough gha
ghseries ghof ghvotes; gheach ghcutting ghthe ghlist ghin ghhalf
Benchmarking gh- ghCORRECT ghANSWER gh-A ghprocess ghin ghwhich ghorganizations ghevaluate ghvarious
ghaspects ghof ghtheir ghprocesses ghin ghrelation ghto ghbest ghpractices
Facilities ghPerformance ghIndicators gh(FPI) gh- ghCORRECT ghANSWER gh-An ghannual ghcollection ghand
ghreporting ghof ghdata gh(key ghperformance ghindicators ghor ghKPIs), ghcreating gha ghbaseline ghfor
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