Wilkins Chapter 3 – Effective Health Communication Study Guide, Key Concepts
& Practice Questions
Use of communication strategies to enchanted ability to provide patient-centered health
information, motivate positive changes in health behaviors, and achieve improved health
outcomes - ANS ✔✔Health communication
As used by mental health professionals, refers to expressed or observed emotional response to
lack of expression - ANS ✔✔Affect
Communication disorder caused by damage to certain parts of the brain, making it hard for
someone to read, write, express, or understand language - ANS ✔✔Aphasia
Process of defining the meaning of a message shared between a sender and one or more
intended recipients - ANS ✔✔Communication
Communication from one source intended to reach a large group of individuals - ANS ✔✔Mass
communication
Sending and receiving messages using words; usually defined as spoken or written
communication - ANS ✔✔Verbal communication
Learned set of beliefs, values, attitudes, convictions, and behaviors that are common to a group
of people and usually passed down from generation to generation - ANS ✔✔Culture
a set of congruent attitudes, skills, behaviors, and policies that enable effective cross-cultural
communication for delivery of oral health services - ANS ✔✔cultural competence
, Making and effort to understand the language, culture, and behaviors of diverse individuals with
different cultural backgrounds - ANS ✔✔Cultural sensitivity
Actions that foster understanding, empathy, and enhanced communication between individuals
with different cultural backgrounds - ANS ✔✔Cultural rapport
A dynamic relationship between provider and patient resulting in culturally relevant and
culturally specific oral healthcare recommendations; delivery of oral healthcare services in a
way respectful of and responsive to the cultural Norma's and linguistic needs of individual
patients - ANS ✔✔Culturally efficient oral healthcare
Reverse process of encoding; the receiver takes the words, gestures, and other signs to recreate
the thought - ANS ✔✔Decoding
One-on-one communication between two people; in contrast to communication among a group
of from one person toward a group of individuals - ANS ✔✔Dyadic
A motor/speech disorder that weakens or paralyzes the muscles of the face, mouth, larynx, and
vocal cords, causing slurred, slow, and difficult to understand speech - ANS ✔✔Dysarthria
The translation of a thought into words, gestures, or other linguistic signs that will allow
thoughts to be expressed in some understandable way to another - ANS ✔✔Encode
The receiver's direct response to a communicated message - ANS ✔✔Feedback
Touch as a form of component of communication - ANS ✔✔Haptics
Routines, practices, or habits that have an effect on health status - ANS ✔✔Health behaviors
& Practice Questions
Use of communication strategies to enchanted ability to provide patient-centered health
information, motivate positive changes in health behaviors, and achieve improved health
outcomes - ANS ✔✔Health communication
As used by mental health professionals, refers to expressed or observed emotional response to
lack of expression - ANS ✔✔Affect
Communication disorder caused by damage to certain parts of the brain, making it hard for
someone to read, write, express, or understand language - ANS ✔✔Aphasia
Process of defining the meaning of a message shared between a sender and one or more
intended recipients - ANS ✔✔Communication
Communication from one source intended to reach a large group of individuals - ANS ✔✔Mass
communication
Sending and receiving messages using words; usually defined as spoken or written
communication - ANS ✔✔Verbal communication
Learned set of beliefs, values, attitudes, convictions, and behaviors that are common to a group
of people and usually passed down from generation to generation - ANS ✔✔Culture
a set of congruent attitudes, skills, behaviors, and policies that enable effective cross-cultural
communication for delivery of oral health services - ANS ✔✔cultural competence
, Making and effort to understand the language, culture, and behaviors of diverse individuals with
different cultural backgrounds - ANS ✔✔Cultural sensitivity
Actions that foster understanding, empathy, and enhanced communication between individuals
with different cultural backgrounds - ANS ✔✔Cultural rapport
A dynamic relationship between provider and patient resulting in culturally relevant and
culturally specific oral healthcare recommendations; delivery of oral healthcare services in a
way respectful of and responsive to the cultural Norma's and linguistic needs of individual
patients - ANS ✔✔Culturally efficient oral healthcare
Reverse process of encoding; the receiver takes the words, gestures, and other signs to recreate
the thought - ANS ✔✔Decoding
One-on-one communication between two people; in contrast to communication among a group
of from one person toward a group of individuals - ANS ✔✔Dyadic
A motor/speech disorder that weakens or paralyzes the muscles of the face, mouth, larynx, and
vocal cords, causing slurred, slow, and difficult to understand speech - ANS ✔✔Dysarthria
The translation of a thought into words, gestures, or other linguistic signs that will allow
thoughts to be expressed in some understandable way to another - ANS ✔✔Encode
The receiver's direct response to a communicated message - ANS ✔✔Feedback
Touch as a form of component of communication - ANS ✔✔Haptics
Routines, practices, or habits that have an effect on health status - ANS ✔✔Health behaviors
