Airline Reservations Certification Exam
Practice Questions And Correct Answers
(Verified Answers) Plus Rationale 2026
Q&A| Instant Download Pdf
1. What is the primary function of a Passenger Name Record (PNR) in
airline reservations systems?
A. It stores aircraft maintenance records
B. It contains passenger booking and itinerary details
C. It calculates airline fuel consumption
D. It manages airport security clearance lists
Answer: B
The PNR is a core record in airline reservation systems that holds
passenger details, flight segments, ticketing status, and special
service requests.
2. Which system is most commonly used globally by travel agents to book
airline tickets?
A. CRM systems
B. GDS platforms
C. ERP systems
D. POS systems
Answer: B
Global Distribution Systems (GDS) such as Amadeus, Sabre, and
, Galileo enable travel agents to access airline inventory and make
reservations.
3. What does the fare basis code primarily indicate?
A. Aircraft type used
B. Passenger nationality
C. Rules and restrictions of a ticket
D. Airport taxes included
Answer: C
The fare basis code defines ticket rules such as refundability, change
penalties, and booking class conditions.
4. In airline reservations, what does “SSR” stand for?
A. Standard Seat Reservation
B. Special Service Request
C. Scheduled System Route
D. Seat Selection Record
Answer: B
SSR refers to Special Service Requests such as wheelchair assistance,
special meals, or medical needs.
5. What is the main purpose of an airline ticket time limit?
A. To confirm baggage allowance
B. To determine flight duration
C. To ensure ticket issuance within a deadline
D. To assign seat numbers
Answer: C
Ticket time limits ensure reservations are ticketed before they are
automatically cancelled by the airline system.
6. Which of the following defines a codeshare flight?
A. A flight operated by multiple aircraft
B. A flight shared between airlines under different flight numbers
, C. A flight operated without passengers
D. A flight only for cargo transport
Answer: B
Codeshare flights allow two or more airlines to sell seats on the same
aircraft under different flight numbers.
7. What does “PNR locator” refer to?
A. Aircraft registration number
B. Unique booking reference code
C. Passenger passport number
D. Airport gate number
Answer: B
A PNR locator is a unique alphanumeric code used to retrieve a
passenger’s booking in reservation systems.
8. What is the function of Minimum Connecting Time (MCT)?
A. It sets aircraft speed limits
B. It determines baggage weight allowance
C. It ensures sufficient time between connecting flights
D. It calculates ticket price
Answer: C
MCT ensures passengers have enough time to transfer between
connecting flights at an airport.
9. What does “e-ticket” mean in airline reservations?
A. A paper ticket printed at airport counters
B. A digital ticket stored electronically
C. A ticket for economy class only
D. A discounted promotional voucher
Answer: B
An e-ticket is an electronic version of a ticket stored in the airline’s
database instead of paper form.
Practice Questions And Correct Answers
(Verified Answers) Plus Rationale 2026
Q&A| Instant Download Pdf
1. What is the primary function of a Passenger Name Record (PNR) in
airline reservations systems?
A. It stores aircraft maintenance records
B. It contains passenger booking and itinerary details
C. It calculates airline fuel consumption
D. It manages airport security clearance lists
Answer: B
The PNR is a core record in airline reservation systems that holds
passenger details, flight segments, ticketing status, and special
service requests.
2. Which system is most commonly used globally by travel agents to book
airline tickets?
A. CRM systems
B. GDS platforms
C. ERP systems
D. POS systems
Answer: B
Global Distribution Systems (GDS) such as Amadeus, Sabre, and
, Galileo enable travel agents to access airline inventory and make
reservations.
3. What does the fare basis code primarily indicate?
A. Aircraft type used
B. Passenger nationality
C. Rules and restrictions of a ticket
D. Airport taxes included
Answer: C
The fare basis code defines ticket rules such as refundability, change
penalties, and booking class conditions.
4. In airline reservations, what does “SSR” stand for?
A. Standard Seat Reservation
B. Special Service Request
C. Scheduled System Route
D. Seat Selection Record
Answer: B
SSR refers to Special Service Requests such as wheelchair assistance,
special meals, or medical needs.
5. What is the main purpose of an airline ticket time limit?
A. To confirm baggage allowance
B. To determine flight duration
C. To ensure ticket issuance within a deadline
D. To assign seat numbers
Answer: C
Ticket time limits ensure reservations are ticketed before they are
automatically cancelled by the airline system.
6. Which of the following defines a codeshare flight?
A. A flight operated by multiple aircraft
B. A flight shared between airlines under different flight numbers
, C. A flight operated without passengers
D. A flight only for cargo transport
Answer: B
Codeshare flights allow two or more airlines to sell seats on the same
aircraft under different flight numbers.
7. What does “PNR locator” refer to?
A. Aircraft registration number
B. Unique booking reference code
C. Passenger passport number
D. Airport gate number
Answer: B
A PNR locator is a unique alphanumeric code used to retrieve a
passenger’s booking in reservation systems.
8. What is the function of Minimum Connecting Time (MCT)?
A. It sets aircraft speed limits
B. It determines baggage weight allowance
C. It ensures sufficient time between connecting flights
D. It calculates ticket price
Answer: C
MCT ensures passengers have enough time to transfer between
connecting flights at an airport.
9. What does “e-ticket” mean in airline reservations?
A. A paper ticket printed at airport counters
B. A digital ticket stored electronically
C. A ticket for economy class only
D. A discounted promotional voucher
Answer: B
An e-ticket is an electronic version of a ticket stored in the airline’s
database instead of paper form.
