MISY 3310 EXAM 3 MOCK TEST WITH
ANSWER RATIONALES 2026
◉ Feedforward (Preliminary) Control.
Answer: A type of control that prevents problems before they occur
by controlling inputs.
◉ Concurrent Control.
Answer: A type of control that monitors activities as work is being
performed to correct problems immediately.
◉ Feedback (Rework) Control.
Answer: A type of control that takes corrective action after outcomes
occur.
◉ Damage Control.
Answer: Actions taken to minimize harm to customers and
stakeholders when errors occur.
◉ Self-Control.
Answer: The process by which employees regulate and manage their
own behavior.
,◉ What Managers Should Control.
Answer: Physical resources, human resources, information
resources, financial resources, structural elements, culture, and
manufacturing processes.
◉ Balanced Scorecard.
Answer: A performance evaluation system that uses financial and
non-financial measures to assess organizational success.
◉ Balanced Scorecard - Financial Perspective.
Answer: Measures profitability, return on investment, and overall
financial health.
◉ Balanced Scorecard - Customer Perspective.
Answer: Measures customer satisfaction, loyalty, and retention.
◉ Balanced Scorecard - Internal Process Perspective.
Answer: Measures efficiency, productivity, and quality of internal
operations.
◉ Balanced Scorecard - Learning and Growth Perspective.
, Answer: Measures innovation, employee development, and
organizational learning.
◉ Control Measures.
Answer: Budgets, financial statements, employee satisfaction,
turnover, absenteeism, quality measures, customer defection rates,
and pollution controls.
◉ Nick Leeson.
Answer: A trader whose unauthorized trading led to the collapse of
Barings Bank due to poor management controls.
◉ Nick Leeson Case Lesson.
Answer: Lack of oversight and violation of segregation of duties can
lead to catastrophic organizational failure.
◉ Barry Schwartz.
Answer: A psychologist who argues that excessive organizational
control reduces wisdom and ethical judgment.
◉ Barry Schwartz's View of Control.
Answer: Rigid rules can eliminate moral responsibility and common
sense, leading to worse decisions.
ANSWER RATIONALES 2026
◉ Feedforward (Preliminary) Control.
Answer: A type of control that prevents problems before they occur
by controlling inputs.
◉ Concurrent Control.
Answer: A type of control that monitors activities as work is being
performed to correct problems immediately.
◉ Feedback (Rework) Control.
Answer: A type of control that takes corrective action after outcomes
occur.
◉ Damage Control.
Answer: Actions taken to minimize harm to customers and
stakeholders when errors occur.
◉ Self-Control.
Answer: The process by which employees regulate and manage their
own behavior.
,◉ What Managers Should Control.
Answer: Physical resources, human resources, information
resources, financial resources, structural elements, culture, and
manufacturing processes.
◉ Balanced Scorecard.
Answer: A performance evaluation system that uses financial and
non-financial measures to assess organizational success.
◉ Balanced Scorecard - Financial Perspective.
Answer: Measures profitability, return on investment, and overall
financial health.
◉ Balanced Scorecard - Customer Perspective.
Answer: Measures customer satisfaction, loyalty, and retention.
◉ Balanced Scorecard - Internal Process Perspective.
Answer: Measures efficiency, productivity, and quality of internal
operations.
◉ Balanced Scorecard - Learning and Growth Perspective.
, Answer: Measures innovation, employee development, and
organizational learning.
◉ Control Measures.
Answer: Budgets, financial statements, employee satisfaction,
turnover, absenteeism, quality measures, customer defection rates,
and pollution controls.
◉ Nick Leeson.
Answer: A trader whose unauthorized trading led to the collapse of
Barings Bank due to poor management controls.
◉ Nick Leeson Case Lesson.
Answer: Lack of oversight and violation of segregation of duties can
lead to catastrophic organizational failure.
◉ Barry Schwartz.
Answer: A psychologist who argues that excessive organizational
control reduces wisdom and ethical judgment.
◉ Barry Schwartz's View of Control.
Answer: Rigid rules can eliminate moral responsibility and common
sense, leading to worse decisions.
