SNCOA Module 3 Lesson 6: Continuous Process Improvement – Study Guide
______ __ ___________ (___) is a process improvement technique focused on maximizing
throughput by use of a "constraint-based" approach. TOC seeks first to identify the constraint
preventing greater throughput, like a hose with a crimp. Every system will have one process step
that is the most limiting and therefore degrading the system's ability to achieve the
organizational goal. This limiting process step is the constraint. The constraint must be identified
and the system managed in relation to that constraint. - correct answer ✔✔Theory of
Constraints (TOC)
__________is anything that adds cost or time without adding value - correct answer ✔✔Waste
1. Defects
2. Overproduction
3. Waiting
4. Nonstandard over-processing
5. Transportation
6. Intellect
7. Motion
8. Excess Inventory - correct answer ✔✔What are some types of waste?
1. It should be the best, safest, easiest, most cost effective and productive way to complete the
task.
2. It preserves the corporate knowledge of everyone who has done the process in the past for
the benefit of everyone who will work the process in the future.
3. It provides the basis for measurement against a standard.
4. It provides the basis for training future team members on how to perform a task.
5. It ensures meeting the customer Critical to Quality (CTQ) requirements.
, 6. It minimizes operator driven variability. - correct answer ✔✔What are the characteristics of
Standard work?
1. Specify what creates "value" from the customer's perspective
2. Identify all the steps along the process chain
3. Make all the processes "flow"
4. Produce only what is pulled by the customer
5. Strive for perfection by continually removing wastes - correct answer ✔✔What are the Lean
Principles?
A good problem statement should include - correct answer ✔✔1. What- is the problem
Often, two or three words (a noun and a verb) are enough. e.g. Target missed, Aircraft broken,
Repair slow, Computer crashed, Airmen discriminated against.
2. Where - did the problem happen?
3. When - did the problem happen?
4. What - is the significance of the problem? Many problems exist, some are more critical than
others. When tackling any problem, Air Force leaders should ask themselves: "Will solving this
problem further the strategic goals of my organization?"
Define Cell Design/Flow - correct answer ✔✔Focuses on designing how workers are arranged
relative to the work and to each other. A poor cell design is when processes control what people
do instead of people controlling what processes do. This is an unarguable sign that there is a
need for implementing cell design into an existing value stream or process flow.
Describe the OODA Loop? - correct answer ✔✔Observe-
Step 1: Clarify and Validate the Problem
Step 2: Break down the problem/identify performance gaps
Orient-
______ __ ___________ (___) is a process improvement technique focused on maximizing
throughput by use of a "constraint-based" approach. TOC seeks first to identify the constraint
preventing greater throughput, like a hose with a crimp. Every system will have one process step
that is the most limiting and therefore degrading the system's ability to achieve the
organizational goal. This limiting process step is the constraint. The constraint must be identified
and the system managed in relation to that constraint. - correct answer ✔✔Theory of
Constraints (TOC)
__________is anything that adds cost or time without adding value - correct answer ✔✔Waste
1. Defects
2. Overproduction
3. Waiting
4. Nonstandard over-processing
5. Transportation
6. Intellect
7. Motion
8. Excess Inventory - correct answer ✔✔What are some types of waste?
1. It should be the best, safest, easiest, most cost effective and productive way to complete the
task.
2. It preserves the corporate knowledge of everyone who has done the process in the past for
the benefit of everyone who will work the process in the future.
3. It provides the basis for measurement against a standard.
4. It provides the basis for training future team members on how to perform a task.
5. It ensures meeting the customer Critical to Quality (CTQ) requirements.
, 6. It minimizes operator driven variability. - correct answer ✔✔What are the characteristics of
Standard work?
1. Specify what creates "value" from the customer's perspective
2. Identify all the steps along the process chain
3. Make all the processes "flow"
4. Produce only what is pulled by the customer
5. Strive for perfection by continually removing wastes - correct answer ✔✔What are the Lean
Principles?
A good problem statement should include - correct answer ✔✔1. What- is the problem
Often, two or three words (a noun and a verb) are enough. e.g. Target missed, Aircraft broken,
Repair slow, Computer crashed, Airmen discriminated against.
2. Where - did the problem happen?
3. When - did the problem happen?
4. What - is the significance of the problem? Many problems exist, some are more critical than
others. When tackling any problem, Air Force leaders should ask themselves: "Will solving this
problem further the strategic goals of my organization?"
Define Cell Design/Flow - correct answer ✔✔Focuses on designing how workers are arranged
relative to the work and to each other. A poor cell design is when processes control what people
do instead of people controlling what processes do. This is an unarguable sign that there is a
need for implementing cell design into an existing value stream or process flow.
Describe the OODA Loop? - correct answer ✔✔Observe-
Step 1: Clarify and Validate the Problem
Step 2: Break down the problem/identify performance gaps
Orient-
