SHRM CP CERT STUDY GUIDE
Freedom of Association - Answers - Right for workers to unite to promote desired
employment conditions as a group
4 Layers of Diversity - Answers - 1. Personality
2. Internal Dimensions
3. External Dimensions
4. Organizational Dimensions
Summary Offense - Answers - Gross misconduct in which no prior warnings are
required for termination so long as a proper investigation and hearing was preformed
3 reasons to approach diversity as a strategic initative - Answers - 1. To make it a
priority
2. To allow for its complexity
3. To address organizational resistance to change
BEST SHRM COURSE ⭐⭐⭐⭐⭐ - Answers - Search on Google -> Certexamdb
Structural Org - Answers - look at how the org is helped or hindered by its structure
Interventions include movement of decision making authority,
mergers/acquisitions/divestitures
Interpersonal Org - Answers - focus on work relationships between employees
Process/Technological Org - Answers - focus on activities such as work flow and
departmental coordination
Most critical piece of effective performance management - Answers - Clarity of
performance standards
For effective information management, a balance must be struck between: - Answers -
Openness and security
Porter's 3 Successful generic strategies - Answers - 1. Cost Leadership
2. Differentiation
3. Focus
2 functions of an HR audit - Answers - 1. Help management understand what is
happening in HR
2. Allow HR to determine which programs should be eliminated or enhanced
,Zero based Budgeting - Answers - Everyone's budget starts at zero and departments
must present a case on how their budget will help the org's goals. Each department is
then given a priority rating
Incremental budgeting - Answers - aka line item budgeting, is based on the prior year's
budget being increased by a set percentage
According to Goleman, what leadership attribute separates good leaders from great
leaders? - Answers - Emotional intelligence
4 T's that help an org increase global mindsets - Answers - Travel, Teams, Training, &
Transfers
Trait Engagement - Answers - The inherent personality-based elements that predispose
an individual to being engaged
Primary goal of supply analysis - Answers - Obtain a snap shot of the current talent pool
Primary focus of organizational development - Answers - Managing change and
disrupting the status quo
Pull Learning - Answers - a continuous process where training is pulled seamlessly
through computers anywhere, at anytime
Behavioral Engagement - Answers - The effort employees put into their jobs - occurs
when both Trait & State engagement are in place
Exempt status salary minimum - Answers - Exempt individuals must make a minimum
of $455/week
ADA applies to companies with X number of employees - Answers - 15
Upside risk - Answers - Provides an opportunity that arises out of uncertainty of
outcomes (i.e. an early completion date)
What does Reservation mean in the context of diversity and inclusion? - Answers - laws
mandate a percentage quota or other special considerations for specified minority
groups or ethnic communities, is often based on the concept that historic national
discrimination against a given minority requires counterbalancing favorable "affirmative
actions."
Cultural determinism - Answers - the idea that all human actions are the product of
culture, which denies the influence of other factors like physical environment and human
biology on human behavior
,Short Term Assignee - Answers - An assignee that goes to another country for a period
of less than 1 year without moving family
Globalist - Answers - Someone that spends their entire career on international
assignments
Repatriate - Answers - One who returns from assignment
International Assignee - Answers - Traditional expat
Just in time Assignee - Answers - Ad hoc, contract assignees
E-Procurement - Answers - use of electronic communications and transaction
processing when buying (or contracting for/tendering) supplies and services
Leader vs. Manager - Answers - Manager - Plans activities, organizes resources,
directs tasks
Leader - Models group values, challenges the status quo, inspires & motivates others
Trait Theory of Leadership - Answers - Leaders are assigned based on inherent
personality personalist traits, wisdom, & political skills
+ Some traits do commonly appear with leaders
- No proven correlation of success
- Discourages the development of leadership skills
Behavioral School of Leadership & key behaviors - Answers - Leaders influence through
certain behaviors:
1) Consideration - employee centered (meeting the social and emotional needs of the
group)
2) Initiating Structure - Job oriented (focus on task goals)
Blake & Mouton's Managerial (Leadership) Grid - Answers - Behavioral leadership
model, designed to explain how leaders help organizations to reach their purposes
Blake-Mouton's Team Leader Definition - Answers - lead by positive examples &
encouragement
Blake-Mouton's Authoritarian Definition - Answers - do what you're told, not foster
collaboration
Blake-Mouton's Country Club Definition - Answers - avoid discipline to protect
relationships
Blake-Mouton's Impoverished Definition - Answers - delegate & disappear
, Blake-Mouton's Middle of the Road Definition - Answers - get work done, but are not
leaders
Situational Leadership - Answers - Leaders can flex behaviors to meet the needs of
unique situations based on employee maturity
1) Relationship Behavior - support employees psychologically
2) Task Behavior - provide guidance on task completion
Hersey and Blanchard's situational leadership theory - Answers - Telling - used when
employee lacks KSAs
Selling - used when employee is capable of task, but requires explanation
Participating - used when employee is capable, but manager supports brainstorming
Delegating - used when employee no longer needs support
Fielder's Contingency Theory - Answers - Situational leadership theory that states a
leader is most effective when the leader's skills match task & team needs creating
"situational favorableness"
situational favorableness is based on what key factors - Answers - the degree to which
a particular situation either permits or denies a leader the chance to influence the
behavior of group members
1) Leader-member relations are strong
2) Task structure & requirements are clear
3) Leader can exert the power needed to reach the group goal
Path-Goal Theory of Leadership - Answers - A situational leadership theory in which a
leader performs the behavior needed to keep the team on track towards their goal
Types of "path-goal theory" leadership behaviors (4) - Answers - 1) Directive - define
the task/goal
2) Supportive - fulfill relationships & remove obstacles
3) Achievement - Motivate by setting challenging goals
4) Participative - control work & leverage group expertise through participative decision
making
Emergent Theory of Leadership - Answers - A leader gradually & naturally emerges &
exerts influences over others
Belbin's model of solo & team leadership - Answers - Solo Leadership - Interferes in
everything, expects leaders to conform, collects "yes men," directs member activities,
sets objectives
Team Leadership - delegates team roles, embraces diverse styles, encourages
constructive disagreement, develops growth, creates vision
Freedom of Association - Answers - Right for workers to unite to promote desired
employment conditions as a group
4 Layers of Diversity - Answers - 1. Personality
2. Internal Dimensions
3. External Dimensions
4. Organizational Dimensions
Summary Offense - Answers - Gross misconduct in which no prior warnings are
required for termination so long as a proper investigation and hearing was preformed
3 reasons to approach diversity as a strategic initative - Answers - 1. To make it a
priority
2. To allow for its complexity
3. To address organizational resistance to change
BEST SHRM COURSE ⭐⭐⭐⭐⭐ - Answers - Search on Google -> Certexamdb
Structural Org - Answers - look at how the org is helped or hindered by its structure
Interventions include movement of decision making authority,
mergers/acquisitions/divestitures
Interpersonal Org - Answers - focus on work relationships between employees
Process/Technological Org - Answers - focus on activities such as work flow and
departmental coordination
Most critical piece of effective performance management - Answers - Clarity of
performance standards
For effective information management, a balance must be struck between: - Answers -
Openness and security
Porter's 3 Successful generic strategies - Answers - 1. Cost Leadership
2. Differentiation
3. Focus
2 functions of an HR audit - Answers - 1. Help management understand what is
happening in HR
2. Allow HR to determine which programs should be eliminated or enhanced
,Zero based Budgeting - Answers - Everyone's budget starts at zero and departments
must present a case on how their budget will help the org's goals. Each department is
then given a priority rating
Incremental budgeting - Answers - aka line item budgeting, is based on the prior year's
budget being increased by a set percentage
According to Goleman, what leadership attribute separates good leaders from great
leaders? - Answers - Emotional intelligence
4 T's that help an org increase global mindsets - Answers - Travel, Teams, Training, &
Transfers
Trait Engagement - Answers - The inherent personality-based elements that predispose
an individual to being engaged
Primary goal of supply analysis - Answers - Obtain a snap shot of the current talent pool
Primary focus of organizational development - Answers - Managing change and
disrupting the status quo
Pull Learning - Answers - a continuous process where training is pulled seamlessly
through computers anywhere, at anytime
Behavioral Engagement - Answers - The effort employees put into their jobs - occurs
when both Trait & State engagement are in place
Exempt status salary minimum - Answers - Exempt individuals must make a minimum
of $455/week
ADA applies to companies with X number of employees - Answers - 15
Upside risk - Answers - Provides an opportunity that arises out of uncertainty of
outcomes (i.e. an early completion date)
What does Reservation mean in the context of diversity and inclusion? - Answers - laws
mandate a percentage quota or other special considerations for specified minority
groups or ethnic communities, is often based on the concept that historic national
discrimination against a given minority requires counterbalancing favorable "affirmative
actions."
Cultural determinism - Answers - the idea that all human actions are the product of
culture, which denies the influence of other factors like physical environment and human
biology on human behavior
,Short Term Assignee - Answers - An assignee that goes to another country for a period
of less than 1 year without moving family
Globalist - Answers - Someone that spends their entire career on international
assignments
Repatriate - Answers - One who returns from assignment
International Assignee - Answers - Traditional expat
Just in time Assignee - Answers - Ad hoc, contract assignees
E-Procurement - Answers - use of electronic communications and transaction
processing when buying (or contracting for/tendering) supplies and services
Leader vs. Manager - Answers - Manager - Plans activities, organizes resources,
directs tasks
Leader - Models group values, challenges the status quo, inspires & motivates others
Trait Theory of Leadership - Answers - Leaders are assigned based on inherent
personality personalist traits, wisdom, & political skills
+ Some traits do commonly appear with leaders
- No proven correlation of success
- Discourages the development of leadership skills
Behavioral School of Leadership & key behaviors - Answers - Leaders influence through
certain behaviors:
1) Consideration - employee centered (meeting the social and emotional needs of the
group)
2) Initiating Structure - Job oriented (focus on task goals)
Blake & Mouton's Managerial (Leadership) Grid - Answers - Behavioral leadership
model, designed to explain how leaders help organizations to reach their purposes
Blake-Mouton's Team Leader Definition - Answers - lead by positive examples &
encouragement
Blake-Mouton's Authoritarian Definition - Answers - do what you're told, not foster
collaboration
Blake-Mouton's Country Club Definition - Answers - avoid discipline to protect
relationships
Blake-Mouton's Impoverished Definition - Answers - delegate & disappear
, Blake-Mouton's Middle of the Road Definition - Answers - get work done, but are not
leaders
Situational Leadership - Answers - Leaders can flex behaviors to meet the needs of
unique situations based on employee maturity
1) Relationship Behavior - support employees psychologically
2) Task Behavior - provide guidance on task completion
Hersey and Blanchard's situational leadership theory - Answers - Telling - used when
employee lacks KSAs
Selling - used when employee is capable of task, but requires explanation
Participating - used when employee is capable, but manager supports brainstorming
Delegating - used when employee no longer needs support
Fielder's Contingency Theory - Answers - Situational leadership theory that states a
leader is most effective when the leader's skills match task & team needs creating
"situational favorableness"
situational favorableness is based on what key factors - Answers - the degree to which
a particular situation either permits or denies a leader the chance to influence the
behavior of group members
1) Leader-member relations are strong
2) Task structure & requirements are clear
3) Leader can exert the power needed to reach the group goal
Path-Goal Theory of Leadership - Answers - A situational leadership theory in which a
leader performs the behavior needed to keep the team on track towards their goal
Types of "path-goal theory" leadership behaviors (4) - Answers - 1) Directive - define
the task/goal
2) Supportive - fulfill relationships & remove obstacles
3) Achievement - Motivate by setting challenging goals
4) Participative - control work & leverage group expertise through participative decision
making
Emergent Theory of Leadership - Answers - A leader gradually & naturally emerges &
exerts influences over others
Belbin's model of solo & team leadership - Answers - Solo Leadership - Interferes in
everything, expects leaders to conform, collects "yes men," directs member activities,
sets objectives
Team Leadership - delegates team roles, embraces diverse styles, encourages
constructive disagreement, develops growth, creates vision
