INTRODUCTION TO OPERATIONS AND SUPPLY
CHAIN MANAGEMENT 2026 CERTIFICATION
EVALUATION TEST PAPER QUESTIONS
SOLUTIONS GRADED A PLUS
◉ TRUE.
Answer: Most organizations function as part of a larger supply chain.
◉ TRUE.
Answer: The supply chain is a network of manufacturers and service
providers that work together to convert and move goods from the
raw materials stage to the end user.
◉ FALSE.
Answer: To participate in a supply chain, a firm must actually handle
the physical goods at some point.
◉ TRUE.
Answer: Information and materials are two examples of inputs to
the transformation process.
◉ TRUE.
,Answer: The transformation process can be used to describe the
production of intangible services.
◉ FALSE.
Answer: Inputs to the transformation process are tangible, but the
outputs may be tangible or intangible.
◉ TRUE.
Answer: In general, operations management activities are
information and decision intensive.
◉ FALSE.
Answer: Of the three flows linking organizations in a supply chain,
information and monetary flows always move upstream and
physical flows always move downstream.
◉ FALSE.
Answer: A second-tier supplier is downstream from a first-tier
supplier in the supply chain.
◉ TRUE.
Answer: Most of the participants in a supply chain are both
suppliers and customers.
, ◉ TRUE.
Answer: Electronic commerce refers to the use of information
technology solutions to automate business transactions.
◉ FALSE.
Answer: The drive for efficiency has decreased the level of
globalization in the world economy over the last twenty years.
◉ FALSE.
Answer: E-commerce is the component of a supply chain that is the
most susceptible to breakdown.
◉ FALSE.
Answer: To avoid supply chain problems, firms must manage
relationships with their downstream suppliers as well as their
upstream customers.
◉ FALSE.
Answer: The association for operations management is AOM.
◉ TRUE.
Answer: The Purchasing function of a supply chain would count
Engineering, Finance, and Marketing among its key interfunctional
participants.
CHAIN MANAGEMENT 2026 CERTIFICATION
EVALUATION TEST PAPER QUESTIONS
SOLUTIONS GRADED A PLUS
◉ TRUE.
Answer: Most organizations function as part of a larger supply chain.
◉ TRUE.
Answer: The supply chain is a network of manufacturers and service
providers that work together to convert and move goods from the
raw materials stage to the end user.
◉ FALSE.
Answer: To participate in a supply chain, a firm must actually handle
the physical goods at some point.
◉ TRUE.
Answer: Information and materials are two examples of inputs to
the transformation process.
◉ TRUE.
,Answer: The transformation process can be used to describe the
production of intangible services.
◉ FALSE.
Answer: Inputs to the transformation process are tangible, but the
outputs may be tangible or intangible.
◉ TRUE.
Answer: In general, operations management activities are
information and decision intensive.
◉ FALSE.
Answer: Of the three flows linking organizations in a supply chain,
information and monetary flows always move upstream and
physical flows always move downstream.
◉ FALSE.
Answer: A second-tier supplier is downstream from a first-tier
supplier in the supply chain.
◉ TRUE.
Answer: Most of the participants in a supply chain are both
suppliers and customers.
, ◉ TRUE.
Answer: Electronic commerce refers to the use of information
technology solutions to automate business transactions.
◉ FALSE.
Answer: The drive for efficiency has decreased the level of
globalization in the world economy over the last twenty years.
◉ FALSE.
Answer: E-commerce is the component of a supply chain that is the
most susceptible to breakdown.
◉ FALSE.
Answer: To avoid supply chain problems, firms must manage
relationships with their downstream suppliers as well as their
upstream customers.
◉ FALSE.
Answer: The association for operations management is AOM.
◉ TRUE.
Answer: The Purchasing function of a supply chain would count
Engineering, Finance, and Marketing among its key interfunctional
participants.
