OPMA 3306 Midterm Review Question and answers 100%
correct 2026
1. OSCM elements - product design
-purchasing
-manufacturing
-service ops.
-logistics
-distribution
2. OSCM the design, operation & improvement of the
systems and processes that transform inputs into
services and products for internal and external
customers
3. Functional Feilds of Business - OSCM
-Marketing
-Sales
-Finance
-etc.
4. Operations Processes - manuf. processes > physical products
-service processes > intangible value
5. Supply Chain Processes moving resources to and from firm facilitated by
information
-sourcing processes > resource availability
-logistic processes > moving products
-warehousing processes > storing & managing
products
6. The SCOR View Plan - strategizing
Source - selecting suppliers to deliver goods
needed to create product
Make - producing major product or providing the
service Deliver - selecting carriers, coordinating
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27
,movement & and collecting payments
Return - receiving worn-out/defective/excess products
back from customers
2/
27
, OPMA 3306 Midterm Review
7. Goods vs. Services pure - only focused on the product (ex. chemicals)
core - (ex. core product of a car is transportation)
8. The Goods to Services
Continu-um
9. Product-Service Bundling a company building service activities into its product
otter-ings
-products supported by services
-services enhanced by product inclusion
10. Efficiency doing something at the lowest possible cost
11. Effectiveness doing the right things to create value for the customer
12. Benchmarking one company studies processes of another company
to iden-tify its best practices
-competitive: comparison with direct competitor
-functional: comparison with outstanding firms in
any in-dustry
-internal: compares an organisational uint with
superior performance with other units
13. Current Issues in OCSM - adapting to rapidly changing global business relation-
ships
-accommodating shift to online retal
-optimizing global production & distribution networks
-speedy adaptation of new tech & automation
14. Process transforming inputs into outputs
15. Strategy how firms create and sustain value to shareholders
-EVERY strategy has inherent risk
3/
27
correct 2026
1. OSCM elements - product design
-purchasing
-manufacturing
-service ops.
-logistics
-distribution
2. OSCM the design, operation & improvement of the
systems and processes that transform inputs into
services and products for internal and external
customers
3. Functional Feilds of Business - OSCM
-Marketing
-Sales
-Finance
-etc.
4. Operations Processes - manuf. processes > physical products
-service processes > intangible value
5. Supply Chain Processes moving resources to and from firm facilitated by
information
-sourcing processes > resource availability
-logistic processes > moving products
-warehousing processes > storing & managing
products
6. The SCOR View Plan - strategizing
Source - selecting suppliers to deliver goods
needed to create product
Make - producing major product or providing the
service Deliver - selecting carriers, coordinating
1/
27
,movement & and collecting payments
Return - receiving worn-out/defective/excess products
back from customers
2/
27
, OPMA 3306 Midterm Review
7. Goods vs. Services pure - only focused on the product (ex. chemicals)
core - (ex. core product of a car is transportation)
8. The Goods to Services
Continu-um
9. Product-Service Bundling a company building service activities into its product
otter-ings
-products supported by services
-services enhanced by product inclusion
10. Efficiency doing something at the lowest possible cost
11. Effectiveness doing the right things to create value for the customer
12. Benchmarking one company studies processes of another company
to iden-tify its best practices
-competitive: comparison with direct competitor
-functional: comparison with outstanding firms in
any in-dustry
-internal: compares an organisational uint with
superior performance with other units
13. Current Issues in OCSM - adapting to rapidly changing global business relation-
ships
-accommodating shift to online retal
-optimizing global production & distribution networks
-speedy adaptation of new tech & automation
14. Process transforming inputs into outputs
15. Strategy how firms create and sustain value to shareholders
-EVERY strategy has inherent risk
3/
27
