BUSINESS COMMUNICATION EXAMINATION QUESTIONS AND CORRECT ANSWER WITH EXPLANATION GRAED A+ STUDY GUIDE

BUSINESS COMMUNICATION EXAMINATION QUESTIONS
AND CORRECT ANSWER WITH EXPLANATION GRAED A+
STUDY GUIDE SOUTHERN NEW HAMPSHIRE UNIVERSITY
1. Business communication is:
A. Exchange of information in an organization
B. Manufacturing process
C. Accounting system
D. HR hiring only
Answer: A
Rationale: Communication within business context.

2. The main purpose of business communication is to:
A. Share information effectively
B. Reduce production
C. Stop marketing
D. Increase HR only
Answer: A
Rationale: Information sharing.

3. Communication can be:
A. Verbal and non-verbal
B. Only written
C. Only oral
D. Only digital
Answer: A
Rationale: Multiple forms.

4. Verbal communication includes:
A. Spoken words
B. Body language
C. Images only
D. Symbols only
Answer: A
Rationale: Oral communication.

5. Non-verbal communication includes:
A. Body language and gestures

, B. Emails
C. Reports
D. Phone calls
Answer: A
Rationale: Physical cues.

6. Written communication includes:
A. Emails and letters
B. Speech
C. Gestures
D. Sound
Answer: A
Rationale: Text-based communication.

7. The sender in communication is:
A. The person who sends message
B. Receiver only
C. Listener only
D. Manager only
Answer: A
Rationale: Message source.

8. The receiver is:
A. Person who gets the message
B. Sender only
C. Manufacturer
D. Supplier
Answer: A
Rationale: Message recipient.

9. Feedback is:
A. Response from receiver
B. Cost report
C. HR plan
D. Manufacturing output
Answer: A
Rationale: Two-way communication.

10. Noise in communication refers to:
A. Any barrier to understanding

, B. Music
C. Advertising
D. Sales
Answer: A
Rationale: Interference.

11. Encoding means:
A. Converting ideas into message
B. Printing documents
C. Selling products
D. Manufacturing goods
Answer: A
Rationale: Message creation.

12. Decoding is:
A. Interpreting message
B. Designing ads
C. Manufacturing
D. Pricing
Answer: A
Rationale: Understanding message.

13. Formal communication is:
A. Official organizational communication
B. Casual chat
C. Social media only
D. Personal talk
Answer: A
Rationale: Structured communication.

14. Informal communication is:
A. Grapevine communication
B. Official memo
C. Report writing
D. Email only
Answer: A
Rationale: Unofficial flow.

15. Grapevine communication is:
A. Informal rumor-based communication