DELL CLIENT FOUNDATIONS STUDY GUIDE
CERTIFICATION SCRIPT 2026 QUESTIONS
WITH SOLUTIONS GRADED A+
• Choose all that apply: The BIOS Recovery 2 does not support recovery from
Select the correct responses and click submit. Hard Disk Drive with
password set.
Answer: Encrypted Hard Drive
• Choose all that apply: Identify Dell's product portfolios. 2-in-1 PCs Laptops
Chrome Desktops and All-in-Ones.
Answer: Tablets
• Which key is used to access the one time boot menu while restarting the
computer?.
Answer: F12
• Choose all that apply: The BIOS Recovery 2 does not support recovery from
Select the correct responses and click submit. Hard Disk Drive with
password set.
Answer: Encrypted Hard Drive
• When to use RTC Reset?.
Answer: To recover from No POST/No Boot
• Choose all that apply: Identify Dell's product portfolios. 2-in-1 PCs Laptops
Chrome Desktops and All-in-Ones.
Answer: Tablets
• Which key is used to access the one time boot menu while restarting the
computer?.
Answer: F12
• When to use RTC Reset?.
Answer: To recover from No POST/No Boot
,• If the system is not booting into the operating system, how can you check if
the hard drive is detected?.
Answer: Go to BIOS
• When would you run the RMA Shim tool on a Chromebook?.
Answer: In the event of system board replacement
• Choose all that apply: When encountered with a no POST situation, what
must technicians do prior to replacing the suspected failed part? Re-run
diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings..
Answer: Reseat parts and cables.
• T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision,
XPS, and All-in-One..
Answer: True
• If the system is not booting into the operating system, how can you check if
the hard drive is detected?.
Answer: Go to BIOS
• If recovery image from both system's primary hard drive and external USB
key is present, which image will the BIOS Recovery 2 tool select?.
Answer: Recovery image from the external USB key
• When would you run the RMA Shim tool on a Chromebook?.
Answer: In the event of system board replacement
• Choose all that apply: When encountered with a no POST situation, what
must technicians do prior to replacing the suspected failed part? Re-run
diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings..
Answer: Reseat parts and cables.
• How will the Dell Command Utility Update help Customers?.
, Answer: Dell Command Utility Update will check online for the latest
BIOS, driver, Firmware and Dell Application updates for a system and also
helps to download and install the updates.
• T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision,
XPS, and All-in-One..
Answer: True
• T/F: M.2 is a data transfer protocol while NVMe is the form factor..
Answer: False
• If recovery image from both system's primary hard drive and external USB
key is present, which image will the BIOS Recovery 2 tool select?.
Answer: Recovery image from the external USB key
• How will the Dell Command Utility Update help Customers?.
Answer: Dell Command Utility Update will check online for the latest
BIOS, driver, Firmware and Dell Application updates for a system and also
helps to download and install the updates.
• If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be?.
Answer: Corrupt or missing operating system
• Choose all that apply: Select all the steps involved in unpacking parts. Place
the box on a secure surface and break the tamper proof seal with a safe tool.
Carefully open the package top or lid. All parts must be handled by lifting
and holding from the edges or sides. Avoid touching the surface or bottom
of the parts. Do not break the tamper proof seal on the ESD bag unless you
intend to install the part immediately. If the part contained in the box was
secured properly without visible damage, continue with the next steps..
Answer: If the part has visible damage, do not use the part. Contact Dell
technical support to dispatch another part. Return the part with a description
of the damage.
• T/F: M.2 is a data transfer protocol while NVMe is the form factor..
Answer: False
CERTIFICATION SCRIPT 2026 QUESTIONS
WITH SOLUTIONS GRADED A+
• Choose all that apply: The BIOS Recovery 2 does not support recovery from
Select the correct responses and click submit. Hard Disk Drive with
password set.
Answer: Encrypted Hard Drive
• Choose all that apply: Identify Dell's product portfolios. 2-in-1 PCs Laptops
Chrome Desktops and All-in-Ones.
Answer: Tablets
• Which key is used to access the one time boot menu while restarting the
computer?.
Answer: F12
• Choose all that apply: The BIOS Recovery 2 does not support recovery from
Select the correct responses and click submit. Hard Disk Drive with
password set.
Answer: Encrypted Hard Drive
• When to use RTC Reset?.
Answer: To recover from No POST/No Boot
• Choose all that apply: Identify Dell's product portfolios. 2-in-1 PCs Laptops
Chrome Desktops and All-in-Ones.
Answer: Tablets
• Which key is used to access the one time boot menu while restarting the
computer?.
Answer: F12
• When to use RTC Reset?.
Answer: To recover from No POST/No Boot
,• If the system is not booting into the operating system, how can you check if
the hard drive is detected?.
Answer: Go to BIOS
• When would you run the RMA Shim tool on a Chromebook?.
Answer: In the event of system board replacement
• Choose all that apply: When encountered with a no POST situation, what
must technicians do prior to replacing the suspected failed part? Re-run
diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings..
Answer: Reseat parts and cables.
• T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision,
XPS, and All-in-One..
Answer: True
• If the system is not booting into the operating system, how can you check if
the hard drive is detected?.
Answer: Go to BIOS
• If recovery image from both system's primary hard drive and external USB
key is present, which image will the BIOS Recovery 2 tool select?.
Answer: Recovery image from the external USB key
• When would you run the RMA Shim tool on a Chromebook?.
Answer: In the event of system board replacement
• Choose all that apply: When encountered with a no POST situation, what
must technicians do prior to replacing the suspected failed part? Re-run
diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings..
Answer: Reseat parts and cables.
• How will the Dell Command Utility Update help Customers?.
, Answer: Dell Command Utility Update will check online for the latest
BIOS, driver, Firmware and Dell Application updates for a system and also
helps to download and install the updates.
• T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision,
XPS, and All-in-One..
Answer: True
• T/F: M.2 is a data transfer protocol while NVMe is the form factor..
Answer: False
• If recovery image from both system's primary hard drive and external USB
key is present, which image will the BIOS Recovery 2 tool select?.
Answer: Recovery image from the external USB key
• How will the Dell Command Utility Update help Customers?.
Answer: Dell Command Utility Update will check online for the latest
BIOS, driver, Firmware and Dell Application updates for a system and also
helps to download and install the updates.
• If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be?.
Answer: Corrupt or missing operating system
• Choose all that apply: Select all the steps involved in unpacking parts. Place
the box on a secure surface and break the tamper proof seal with a safe tool.
Carefully open the package top or lid. All parts must be handled by lifting
and holding from the edges or sides. Avoid touching the surface or bottom
of the parts. Do not break the tamper proof seal on the ESD bag unless you
intend to install the part immediately. If the part contained in the box was
secured properly without visible damage, continue with the next steps..
Answer: If the part has visible damage, do not use the part. Contact Dell
technical support to dispatch another part. Return the part with a description
of the damage.
• T/F: M.2 is a data transfer protocol while NVMe is the form factor..
Answer: False
