, SCM 300 Final Exam Study ACTUAL UPDATED QUESTIONS AND CORRECT
ANSWERS
What is a project? Unique undertaking using resources (human, material) organized to achieve end
goal/outcome (tangile/intangible)
What is step-by-step project management? 1: define the project
2. establish project priorities (quality, on time, low cost)
3. work breakdown structure
4. track project progress
What are objectives? Desired project outcomes, can be in performance, cost, time, quality
What are deliverables? Description of product/services that should be delivered by end of project
What are milestones? Specific events important to staying on track, occur throughout project, may
include start dates, end dates, important decisions, expected deliverables date,
etc
What is scope creep (scope inflation)? Phenomenon during course of project, team allows new goals/deliverables to
become part of project
Activity-on-node (AON) Network Diagrams? Illustration for productivity, see: MODULE 9 PROBLEM SET
What is Project Management Software? AON Diagrams are an example of a project management software, other ones
exist.
What is business process? documented series of activities that aim to turn inputs into valuable
products/services effectively and efficiently
What are values of business process? 1. Consistency
2. managing from afar
3. ability to grow
What are characteristics of good process? 1. Good intentions
2. Reproducible results
3. Measurable and manageable results
Why do business processes fail? 1. used to be good
2. was never good
ANSWERS
What is a project? Unique undertaking using resources (human, material) organized to achieve end
goal/outcome (tangile/intangible)
What is step-by-step project management? 1: define the project
2. establish project priorities (quality, on time, low cost)
3. work breakdown structure
4. track project progress
What are objectives? Desired project outcomes, can be in performance, cost, time, quality
What are deliverables? Description of product/services that should be delivered by end of project
What are milestones? Specific events important to staying on track, occur throughout project, may
include start dates, end dates, important decisions, expected deliverables date,
etc
What is scope creep (scope inflation)? Phenomenon during course of project, team allows new goals/deliverables to
become part of project
Activity-on-node (AON) Network Diagrams? Illustration for productivity, see: MODULE 9 PROBLEM SET
What is Project Management Software? AON Diagrams are an example of a project management software, other ones
exist.
What is business process? documented series of activities that aim to turn inputs into valuable
products/services effectively and efficiently
What are values of business process? 1. Consistency
2. managing from afar
3. ability to grow
What are characteristics of good process? 1. Good intentions
2. Reproducible results
3. Measurable and manageable results
Why do business processes fail? 1. used to be good
2. was never good
