Test Bank
For Management Information Systems: Managing
The Digital Firm, 17th Edition By Kenneth C.
Laudon, Jane P. Laudon Chapter 1-15 Question And
Answer Latest Update 2026 A+
,Table Of Contents
I. Organizations, management, and the networked enterprise
1. Information systems in global business today
2. Global e-business and collaboration
3. Information systems, organizations, and strategy
4. Ethical and social issues in information systems
II. Information technology infrastructure
5. It infrastructure and emerging technologies
6. Foundations of business intelligence: databases and
information management
7. Telecommunications, the internet, and wireless technology
8. Securing information systems
III. Key system applications for the digital age
9. Achieving operational excellence and customer
intimacy: enterprise applications
10. E-commerce: digital markets, digital goods
11. Managing knowledge
12. Enhancing decision making
13. Building information systems
,Management information systems: managing the digital firm, 17th ed (laudon)
chapter 1 information systems in global business today
1) which of the following is not one of the six strategic business objectives of
information systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival
Ans: d
Dif f iculty: challenging aacsb:
information technology
Lo: 1-1: how are information systems transforming business, and why are they so
essential for running and managing a business today?
2) Verizon's use of a web-based digital dashboard to provide managers with
precise real-time information enabled it to improve which of the following?
A) Compliance with regulations
B) Managerial decision making
C) Efficiency in creation of new products
D) Employee morale
E) Intimacy with its
suppliers Ans: b
Dif f iculty: challenging aacsb:
information technology
Lo: 1-1: how are information systems transforming business, and why are they so
essential for running and managing a business today?
3) Which of the following may lead to competitive advantage?
1. New products, services, and business models;
Test bank page 4
, 2. Charging less for superior products;
3. Responding to customers in real time
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1 and 3
E) 1, 2, and
3 Ans: e
Dif f iculty: challenging
aacsb: analytical
thinking
Lo: 1-1: how are information systems transforming business, and why are they so
essential for running and managing a business today?
4) A firm that invests in an information system because it is a necessity of
doing business does so because it is seeking to achieve which of the following
business objectives?
A) Operational excellence
B) Improved decision making
C) Competitive advantage
D) Customer intimacy
E) Survival
Ans: e
Dif f iculty: moderate
Aacsb: information technology
Lo: 1-1: how are information systems transforming business, and why are they so
essential for running and managing a business today?
5) The mandarin oriental's use of computer systems to keep track of guests'
preferences is an example of which of the following?
A) Improved flexibility
Test bank page 5
For Management Information Systems: Managing
The Digital Firm, 17th Edition By Kenneth C.
Laudon, Jane P. Laudon Chapter 1-15 Question And
Answer Latest Update 2026 A+
,Table Of Contents
I. Organizations, management, and the networked enterprise
1. Information systems in global business today
2. Global e-business and collaboration
3. Information systems, organizations, and strategy
4. Ethical and social issues in information systems
II. Information technology infrastructure
5. It infrastructure and emerging technologies
6. Foundations of business intelligence: databases and
information management
7. Telecommunications, the internet, and wireless technology
8. Securing information systems
III. Key system applications for the digital age
9. Achieving operational excellence and customer
intimacy: enterprise applications
10. E-commerce: digital markets, digital goods
11. Managing knowledge
12. Enhancing decision making
13. Building information systems
,Management information systems: managing the digital firm, 17th ed (laudon)
chapter 1 information systems in global business today
1) which of the following is not one of the six strategic business objectives of
information systems?
A) New products and services
B) Improved decision making
C) Competitive advantage
D) Improved employee morale
E) Survival
Ans: d
Dif f iculty: challenging aacsb:
information technology
Lo: 1-1: how are information systems transforming business, and why are they so
essential for running and managing a business today?
2) Verizon's use of a web-based digital dashboard to provide managers with
precise real-time information enabled it to improve which of the following?
A) Compliance with regulations
B) Managerial decision making
C) Efficiency in creation of new products
D) Employee morale
E) Intimacy with its
suppliers Ans: b
Dif f iculty: challenging aacsb:
information technology
Lo: 1-1: how are information systems transforming business, and why are they so
essential for running and managing a business today?
3) Which of the following may lead to competitive advantage?
1. New products, services, and business models;
Test bank page 4
, 2. Charging less for superior products;
3. Responding to customers in real time
A) 1 only
B) 1 and 2
C) 2 and 3
D) 1 and 3
E) 1, 2, and
3 Ans: e
Dif f iculty: challenging
aacsb: analytical
thinking
Lo: 1-1: how are information systems transforming business, and why are they so
essential for running and managing a business today?
4) A firm that invests in an information system because it is a necessity of
doing business does so because it is seeking to achieve which of the following
business objectives?
A) Operational excellence
B) Improved decision making
C) Competitive advantage
D) Customer intimacy
E) Survival
Ans: e
Dif f iculty: moderate
Aacsb: information technology
Lo: 1-1: how are information systems transforming business, and why are they so
essential for running and managing a business today?
5) The mandarin oriental's use of computer systems to keep track of guests'
preferences is an example of which of the following?
A) Improved flexibility
Test bank page 5
