While preforming service: The manicurist should
A) Speak loudly and interrupt clients
B) Ignore all clients
C) Avoid interrupting the conversation
D) Chewing gum loudly - correct answer ✔✔C
When listening to the client's request; the manicurist should:
A) Ignore the clients request and do whatever you want.
B) Tactfully make recommendation about the nail shape
C) Do whatever the client wants without talking to them first
D) Refuse the client and pass off to other nail technician - correct answer ✔✔B
If clients nails look terrible at the result of the service preformed from another salon; the
manicurist should
A) Not say anything about the service
B) Tell the client how bad the service was.
C) Gossip to other clients about the other salon
D) Rebook the clients next appointment - correct answer ✔✔A
The manicurist should learn the following rules of the professional ethics:
A) Gossip about clients and other co workers
,B) Speak unprofessionally/slang to clients
C) Ignore all problems at work
D) Never gossip about clients and coworkers - correct answer ✔✔D
Regular use of the mouth wash and brushing of the teeth will help prevent:
A) Halitosis
B) Nail disease
C) Skin disease
D) Dirty Gums - correct answer ✔✔A
If a coworker has offensive odor, what should you do?
A) Publicly speak to coworker
B) Privately speak to coworker or boss
C) Complain to clients
D) Gossip to other coworkers - correct answer ✔✔B
The rule you follow to maintain personal hygiene and well grooming is the rule
A) of healthful living
B) of beauty of sweeping
C) of sweeping
D) of helpfulness - correct answer ✔✔A
,After the manicure, the client pays for the service and smudges her nail while putting on her
coat, the manicurist should,
A) Charge for money for fixing their nails
B) Just apply more paint without removing smudged paint
C) Repaint the client nail free of charge
D) Refuse to fix the clients nails - correct answer ✔✔C
If a client complains to you about another technician; you should:
A) Suggest client and technician to talk to each other.
B) Gossip with the client about the other technician
C) Tell the client you don't care
D) Gossip about the client to the other technician - correct answer ✔✔A
Manicurist should live tp the following rules of ethics excluding;
A) Avoid interrupting others conversations
B) Never gossip about coworkers
C) Demonstrating client favoritism
D) Speaking clearly & professionally - correct answer ✔✔C
To get along with coworkers, you should:
A) Respect their opinions
B) Argue with them
, C) Ignore their opinions
D) Tell them they are wrong - correct answer ✔✔A
Personal problems should always be
A) Left at home
B) Discussed at work
C) Dealt with at work
D) Never deal with it - correct answer ✔✔A
Manicurists discuss all of the following with customer except
A) Family, friends, holidays
B) Nail, hair, skin
C) Religion, money, politics
D) Magazines, Tv, news - correct answer ✔✔C
To avoid nails from breaking, the nails should be
A) Left long
B) Jagged
C) Shaped to conform to finger shape and lifestyle
D) Very short and unflattering - correct answer ✔✔C
Which finger should the manicurist begin shaping?