CINTAS SSR CERTIFICATION EXAM Question and
Answer 2026 | Latest Questions with Complete
Explanations | Grade A+
• What is Cintas' Union Philosophy -✓✓Open Communication mutual respect between
partners and managers
The right to say "Yes" and the FREEDOM to say "No"
• What is the Principle Objective? -✓✓We will exceed our customers expectations by
maximizing the long term value of Cintas for its shareholders and working partners
• Explain how the review process works at Cintas. -✓✓Partner receives A review every
six months for the first two years they report to the same supervisor/manager. After two
years, the reviews are annual.
• What are some of the PPE requirements for SSRs? -✓✓Protective glove, latex glove,
chemical glove, safety glasses/ goggles
• If you notice an unsafe working condition or something that could potentially lead to an
accident or injury, what should you do? -✓✓Fill out a near miss form and report your
findings to your supervisor
• What are the 5 keys to Smith Driving -✓✓Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
• What are the typical uniform customer buying motives? -✓✓Image, ID/Security, Soil
Protection, Sanitation, Safety, Quality, Productivity, Easy to do business with.
• What does the phrase "competitive urgency" mean? -✓✓Attending to every detail of
our business with a sense of urgency, enthusiasm, professionalism, and thoroughness
• What is Cintas' open communication process? -✓✓Partners are encouraged to
discuss any issues with their supervisor. If their supervisor is unable to resolve they
should seek out their supervisor's manager, then the HR manager, the location safety
and improvement committee and then the GM. Should the issue still be unresolved,
they should use the Cintas direct line procedure.
• Why do companies rent uniforms? -✓✓Rental company can remove soil better
Add or stop with little additional cost
Convenience; pickup and delivery at place of work
, Replacements for normal wear and tear
Size changes and replacements at little to no charge.
Cost effective in high turnover situations
Sanitation
Government requirement
Employee benefit
• Why do companies buy uniforms? -✓✓Many of the same reasons they rent
Light soil and wear conditions
Uniform needs are highly customized
Uniforms aren't available for pick up
Very low employee turnover
• What are typical FS buying motives? -✓✓Image and appearance, soil protection,
sanitation, safety, convenience, minimize management involvement, trap moisture and
comfort under foot
• Why do companies rent FS products? -✓✓Large offerings, control housekeeping
costs, convenience, reduce depreciation, promote a healthy environment, cleanliness
issues, hygiene product offering line
• How can you increase your chances of customers staying with Cintas? -✓✓The more
products/services they have, the less likely they are to leave.
• What are the four Service Quality Absolutes -✓✓Customers want their uniform/
product
They want them clean
They want them functional & in the correct number
They want to like and depend on their service provider
• Why is soil separation a SSR does important to our customers? -✓✓Proper soil
separation is a key ingredient to getting the customers garments properly cleaned there
are also safety issues for proper soil separation example FRC must be washed by itself
on the FRC Formula
• Why is having an organized truck important? -✓✓Helps to eliminate the possibility of
delivery errors, forgetting products, putting clean garments on a dirty and unorganized
truck can cross contaminate the product with soil. A clean cab is representative of and
organized and efficient SSR.
• Why is route sequence important? How do you make changes to your route
sequence? -✓✓Keeping your route in stop sequence allows you to be more efficient
instead of pulling garments from different spots in your truck throughout the day. Also
minimizes the opportunity for errors.
Answer 2026 | Latest Questions with Complete
Explanations | Grade A+
• What is Cintas' Union Philosophy -✓✓Open Communication mutual respect between
partners and managers
The right to say "Yes" and the FREEDOM to say "No"
• What is the Principle Objective? -✓✓We will exceed our customers expectations by
maximizing the long term value of Cintas for its shareholders and working partners
• Explain how the review process works at Cintas. -✓✓Partner receives A review every
six months for the first two years they report to the same supervisor/manager. After two
years, the reviews are annual.
• What are some of the PPE requirements for SSRs? -✓✓Protective glove, latex glove,
chemical glove, safety glasses/ goggles
• If you notice an unsafe working condition or something that could potentially lead to an
accident or injury, what should you do? -✓✓Fill out a near miss form and report your
findings to your supervisor
• What are the 5 keys to Smith Driving -✓✓Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
• What are the typical uniform customer buying motives? -✓✓Image, ID/Security, Soil
Protection, Sanitation, Safety, Quality, Productivity, Easy to do business with.
• What does the phrase "competitive urgency" mean? -✓✓Attending to every detail of
our business with a sense of urgency, enthusiasm, professionalism, and thoroughness
• What is Cintas' open communication process? -✓✓Partners are encouraged to
discuss any issues with their supervisor. If their supervisor is unable to resolve they
should seek out their supervisor's manager, then the HR manager, the location safety
and improvement committee and then the GM. Should the issue still be unresolved,
they should use the Cintas direct line procedure.
• Why do companies rent uniforms? -✓✓Rental company can remove soil better
Add or stop with little additional cost
Convenience; pickup and delivery at place of work
, Replacements for normal wear and tear
Size changes and replacements at little to no charge.
Cost effective in high turnover situations
Sanitation
Government requirement
Employee benefit
• Why do companies buy uniforms? -✓✓Many of the same reasons they rent
Light soil and wear conditions
Uniform needs are highly customized
Uniforms aren't available for pick up
Very low employee turnover
• What are typical FS buying motives? -✓✓Image and appearance, soil protection,
sanitation, safety, convenience, minimize management involvement, trap moisture and
comfort under foot
• Why do companies rent FS products? -✓✓Large offerings, control housekeeping
costs, convenience, reduce depreciation, promote a healthy environment, cleanliness
issues, hygiene product offering line
• How can you increase your chances of customers staying with Cintas? -✓✓The more
products/services they have, the less likely they are to leave.
• What are the four Service Quality Absolutes -✓✓Customers want their uniform/
product
They want them clean
They want them functional & in the correct number
They want to like and depend on their service provider
• Why is soil separation a SSR does important to our customers? -✓✓Proper soil
separation is a key ingredient to getting the customers garments properly cleaned there
are also safety issues for proper soil separation example FRC must be washed by itself
on the FRC Formula
• Why is having an organized truck important? -✓✓Helps to eliminate the possibility of
delivery errors, forgetting products, putting clean garments on a dirty and unorganized
truck can cross contaminate the product with soil. A clean cab is representative of and
organized and efficient SSR.
• Why is route sequence important? How do you make changes to your route
sequence? -✓✓Keeping your route in stop sequence allows you to be more efficient
instead of pulling garments from different spots in your truck throughout the day. Also
minimizes the opportunity for errors.
