Questions and Answers (2026/2027) |
Updated Review | A+ Verified
• Accommodation . CORRECT ANSWER: A style of dealing with conflict
involving cooperation on behalf of the other party but not being assertive about
one's own interests
• Accountability . CORRECT ANSWER: The expectation that employees will
perform a job, take corrective action when necessary, and report upward on the
status and quality of their performance
• Accounting audits . CORRECT ANSWER: Procedures used to verify accounting
reports and statements
• Acquisition . CORRECT ANSWER: One firm buying another
• Activity-based costing (ABC) . CORRECT ANSWER: A method of cost
accounting designed to identify streams of activity and then to allocate costs across
particular business processes according to the amount of time employees devote to
particular activities
• Adapters . CORRECT ANSWER: Companies that take the current industry
structure and its evolution as givens, and choose where to compete
• Adverse impact . CORRECT ANSWER: When a seemingly neutral employment
practice has a disproportionately negative effect on a protected group
,• Advertising support model . CORRECT ANSWER: Charging fees to advertise on
a site
• Affective conflict . CORRECT ANSWER: Emotional disagreement directed
toward other people
• Affiliate model . CORRECT ANSWER: Charging fees to direct site visitors to
other companies' sites
• Affirmative action . CORRECT ANSWER: Special efforts to recruit and hire
qualified members of groups that have been discriminated against in the past
• After-action review . CORRECT ANSWER: A frank and open-minded
discussion of four basic questions aimed at continuous improvement
• Alderfer's ERG theory . CORRECT ANSWER: A human needs theory
postulating that people have three basic sets of needs that can operate
simultaneously (Existence, Relatedness and Growth)
• Arbitration . CORRECT ANSWER: The use of a neutral third party to resolve a
labor dispute
• Assessment center . CORRECT ANSWER: A managerial performance test in
which candidates participate in a variety of exercises and situations
• Assets . CORRECT ANSWER: The values of the various items the corporation
owns
,• Authentic leadership . CORRECT ANSWER: A style in which the leader is true
to himself or herself while leading
• Authority . CORRECT ANSWER: The legitimate right to make decisions and to
tell other people what to do
• Autocratic leadership . CORRECT ANSWER: A form of leadership in which the
leader makes decisions on his or her own and then announces those decisions to
the group
• Autonomous work groups . CORRECT ANSWER: Groups that control decisions
about and execution of a complete range of tasks
• Avoidance . CORRECT ANSWER: A reaction to conflict that involves ignoring
the problem by doing nothing at all or deemphasizing the disagreement
• Balanced scorecard . CORRECT ANSWER: Control system combining four sets
of performance measures: financial, customer, business process, and learning and
growth
• Balance sheet . CORRECT ANSWER: A report that shows the financial picture
of a company at a given time and itemizes assets, liabilities, and stockholders'
equity
• Barriers to entry . CORRECT ANSWER: Conditions that prevent new companies
from entering an industry
• Behavioral approach . CORRECT ANSWER: A leadership perspective that
attempts to identify what good leaders do—that is, what behaviors they exhibit
, • Benchmarking . CORRECT ANSWER: The process of comparing an
organization's practices and technologies with those of other companies
• Bootlegging . CORRECT ANSWER: Informal work on projects, other than those
officially assigned, of employees' own choosing and initiative
• Boundaryless organization . CORRECT ANSWER: Organization in which there
are no barriers to information flow
• Boundary-spanning . CORRECT ANSWER: Interacting with people in other
groups, thus creating linkages between groups
• Bounded rationality . CORRECT ANSWER: A less-than-perfect form of
rationality in which decision makers cannot be perfectly rational because decisions
are complex and complete information is unavailable or cannot be fully processed
• Brainstorming . CORRECT ANSWER: A process in which group members
generate as many ideas about a problem as they can; criticism is withheld until all
ideas have been proposed
• Broker . CORRECT ANSWER: A person who assembles and coordinates
participants in a network
• Budgeting . CORRECT ANSWER: The process of investigating what is being
done and comparing the results with the corresponding budget data to verify
accomplishments or remedy differences; also called budgetary controlling