APCO CERTIFICATION
COMPREHENSIVE STUDY GUIDE 2026
FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ True or False, a successful EMD doesn't maintain confidentiality?.
Answer: False
◍ True or False, a successful EMD handles the emotional stress involved in
caller/patient crisis situations effectively and clearly guides callers?.
Answer: True
◍ True or False, a successful EMD should be clear and concise and use
accurate speech?.
Answer: True
◍ Yes or No, If a family member of a patient calls in and wants to know what
happened should you give it to them?.
Answer: No
◍ yes or No, is this appropriate speech to use while talking to a caller?
"Ma'am, is the patient 10-42".
Answer: No
◍ The core elements of performance based training are.
Answer: to focus on providing trainees with the ability to practice the tasks
they are attempting to learn and the provision of immediate feedback on
their performance from a CTO.
◍ what is the name of the APCO course we took?.
Answer: Public Safety Telecommunicator
,◍ Standardized training is defined as.
Answer: training that is consistent for all trainees based on industry
recognized standards and agency defined requirements.
◍ Standardized training provides.
Answer: the same educational experience to all new employees and
promotes professionalism, and provides more effective trains in a shorter
period of time.
◍ Other elements of performance based training include.
Answer: a process that is based on both performance and learning
objectives, training that is relevant, must be concise, should be based on
predetermined standards, CTOS evaluating and remediating trainees, trainee
is given the chance to evaluate the CTO, performances must be documented
properly.
◍ Do we have to have a CPR card?.
Answer: Yes
◍ CTO.
Answer: Communicating Training Officer
◍ In 1971 Lt Robert Allen of the San Jose police department developed a
Recruit Training Management Program, based loosely on.
Answer: a military training model. The recruit program was expanded into a
Field Training and Evaluation program, which led to the development of a
similar based Communications Training Officer Training Program.
◍ CTO Coordinator.
Answer: person of certain authority who oversees the CTO program and is
critical in maintaining control of the training process and ensures that each
trainees is receiving the necessary training.
◍ DOR.
Answer: Daily Observation Report - provides immediate, accurate, and
objective feedback to the trainee for each individual operational shift.
Provides a permanent record of all the training activities including behavior
, and performance.
◍ what are the agencies that the accept a CPR course from?.
Answer: American Heart Association, American Red cross, Safety Council,
or a United States military equivalent
◍ Myth or fact? Using the EMD guidecards increases the amount of time and
resources required to process a call?.
Answer: myth
◍ SEG.
Answer: Standardized Evaluation Guidelines - designed to give CTO's
specific definitions to evaluate a trainees behavior and performance
objectively. Without this the evaluation cannot be considered valid.
◍ Training Tracking Sheet.
Answer: track a trainee's overall progress by using DORs as the source
document. Color-coding provides an easy and quick review of trainee status.
◍ Trainee Task List.
Answer: uses agency-specific tasks and competencies, in the specific job
being taught, to document the training process.
◍ Roles of the CTO.
Answer: Teacher, Coach, Mentor, Role Model and Evaluator
◍ CTO as a Teacher.
Answer: assists trainees in learning new information, reviewing topics and
guiding trainees through the development if new skills
◍ CTO as a Coach.
Answer: assists the trainees in completing complex job tasks and allows
practice after the trainee begins to assist with understanding the basic
concepts of the procedure or task.
◍ True or False? Has it been shown that in some cases using the EMD guide
cards actually decreases the response time?.
Answer: True
COMPREHENSIVE STUDY GUIDE 2026
FULL QUESTIONS AND SOLUTIONS
GRADED A+
◍ True or False, a successful EMD doesn't maintain confidentiality?.
Answer: False
◍ True or False, a successful EMD handles the emotional stress involved in
caller/patient crisis situations effectively and clearly guides callers?.
Answer: True
◍ True or False, a successful EMD should be clear and concise and use
accurate speech?.
Answer: True
◍ Yes or No, If a family member of a patient calls in and wants to know what
happened should you give it to them?.
Answer: No
◍ yes or No, is this appropriate speech to use while talking to a caller?
"Ma'am, is the patient 10-42".
Answer: No
◍ The core elements of performance based training are.
Answer: to focus on providing trainees with the ability to practice the tasks
they are attempting to learn and the provision of immediate feedback on
their performance from a CTO.
◍ what is the name of the APCO course we took?.
Answer: Public Safety Telecommunicator
,◍ Standardized training is defined as.
Answer: training that is consistent for all trainees based on industry
recognized standards and agency defined requirements.
◍ Standardized training provides.
Answer: the same educational experience to all new employees and
promotes professionalism, and provides more effective trains in a shorter
period of time.
◍ Other elements of performance based training include.
Answer: a process that is based on both performance and learning
objectives, training that is relevant, must be concise, should be based on
predetermined standards, CTOS evaluating and remediating trainees, trainee
is given the chance to evaluate the CTO, performances must be documented
properly.
◍ Do we have to have a CPR card?.
Answer: Yes
◍ CTO.
Answer: Communicating Training Officer
◍ In 1971 Lt Robert Allen of the San Jose police department developed a
Recruit Training Management Program, based loosely on.
Answer: a military training model. The recruit program was expanded into a
Field Training and Evaluation program, which led to the development of a
similar based Communications Training Officer Training Program.
◍ CTO Coordinator.
Answer: person of certain authority who oversees the CTO program and is
critical in maintaining control of the training process and ensures that each
trainees is receiving the necessary training.
◍ DOR.
Answer: Daily Observation Report - provides immediate, accurate, and
objective feedback to the trainee for each individual operational shift.
Provides a permanent record of all the training activities including behavior
, and performance.
◍ what are the agencies that the accept a CPR course from?.
Answer: American Heart Association, American Red cross, Safety Council,
or a United States military equivalent
◍ Myth or fact? Using the EMD guidecards increases the amount of time and
resources required to process a call?.
Answer: myth
◍ SEG.
Answer: Standardized Evaluation Guidelines - designed to give CTO's
specific definitions to evaluate a trainees behavior and performance
objectively. Without this the evaluation cannot be considered valid.
◍ Training Tracking Sheet.
Answer: track a trainee's overall progress by using DORs as the source
document. Color-coding provides an easy and quick review of trainee status.
◍ Trainee Task List.
Answer: uses agency-specific tasks and competencies, in the specific job
being taught, to document the training process.
◍ Roles of the CTO.
Answer: Teacher, Coach, Mentor, Role Model and Evaluator
◍ CTO as a Teacher.
Answer: assists trainees in learning new information, reviewing topics and
guiding trainees through the development if new skills
◍ CTO as a Coach.
Answer: assists the trainees in completing complex job tasks and allows
practice after the trainee begins to assist with understanding the basic
concepts of the procedure or task.
◍ True or False? Has it been shown that in some cases using the EMD guide
cards actually decreases the response time?.
Answer: True
