ISA UTILITY SPECIALIST EXAM SCRIPT
FINAL PAPER 2026 COMPLETE QUESTIONS
AND ANSWERS
◉ When you're using the "Hard Bargaining" negotiation principle,
you make __________, __________ concessions.
Answer: small, incremental
◉ When you're using __________-__________ __________, you "focus on
interests, not positions".
Answer: interest-based negotiations
◉ Under Easement Law, the owner is entitled to certain rights that
are necessary for the:
Answer: full enjoyment of the easement
◉ Utilities will experience resistance to the performance of
vegetation management work on a customer's property. This
resistance is typically referred to as:
Answer: an easement dispute
, ◉ Effective public relations programs include timely communication
of:
Answer: Industry BMPs
◉ Exchange of information that achieves desired results:
Answer: successful communication
◉ Information sent to landowners of the intention of a utility to
undertake line clearance work on their trees:
Answer: notification
◉ The process of exchange of views & offers in order to reach an
agreement:
Answer: negotiation
◉ Restating or paraphrasing a message & suspending a response in
order to discern the message:
Answer: active listening
◉ A method of negotiation whereby one party takes a position and
will not give way on part of it even if this action disadvantages the
other party:
Answer: hard bargaining
FINAL PAPER 2026 COMPLETE QUESTIONS
AND ANSWERS
◉ When you're using the "Hard Bargaining" negotiation principle,
you make __________, __________ concessions.
Answer: small, incremental
◉ When you're using __________-__________ __________, you "focus on
interests, not positions".
Answer: interest-based negotiations
◉ Under Easement Law, the owner is entitled to certain rights that
are necessary for the:
Answer: full enjoyment of the easement
◉ Utilities will experience resistance to the performance of
vegetation management work on a customer's property. This
resistance is typically referred to as:
Answer: an easement dispute
, ◉ Effective public relations programs include timely communication
of:
Answer: Industry BMPs
◉ Exchange of information that achieves desired results:
Answer: successful communication
◉ Information sent to landowners of the intention of a utility to
undertake line clearance work on their trees:
Answer: notification
◉ The process of exchange of views & offers in order to reach an
agreement:
Answer: negotiation
◉ Restating or paraphrasing a message & suspending a response in
order to discern the message:
Answer: active listening
◉ A method of negotiation whereby one party takes a position and
will not give way on part of it even if this action disadvantages the
other party:
Answer: hard bargaining
