USPS 421 Window Clerk SSA Academy Exam Questions and Answers.

USPS 421 Window Clerk SSA Academy
Exam Questions and Answers
Question 1
Which USPS service is automatically included for PME, PM, FCM, Retail Ground, library
mail and media mail
Correct Answer
Tracking



Question 2
What optional and free service does informed delivery provide
Correct Answer
Digital preview of mail



Question 3
First class mail consists of greeting cards, statements bills and what?
Correct Answer
Business Documents



Question 4
A resource where mail processing categories can be found is the
Correct Answer
DMM 101



Question 5
How often do you use form 1412
Correct Answer
Daily, sign with ink




Page 1 of 44

,Question 6
What type of mail includes insurance for document reconstruction (up to $100)
Correct Answer
PMEI



Question 7
Change of Address is valid for:
Correct Answer
18 months



Question 8
Type of communication that can enhance or contradict messages:
Correct Answer
Non-Verbal Communication



Question 9
What is specifically designed to assist a SSA in performing their job?
Correct Answer
Directives



Question 10
What allows US Citizens proof of citizenship when traveling abroad
Correct Answer
Passport



Question 11
What type of mail is send outside of the United States, is territories and possessions
Correct Answer
International




Page 2 of 44

,Question 12
Lobby assistants use this device to improve the customer experience, as well a to
make it easier for you to assist customers and improve the customer experience in
retail livid by reducing wait time in line
Correct Answer
mPOS



Question 13
Can customers visit to determine if an item is mailable

Correct Answer
Yes, properly packaged



Question 14
Which category of products does First Class Mail belong
Correct Answer
Mailing



Question 15
When customer requests Priority Forwarding Service for Residential the mail pieces
are mailed when:
Correct Answer
Weekly



Question 16
Can you mail strike anywhere matches internationally
Correct Answer
No




Page 3 of 44

, Question 17
Self Service Kiosks are available:
Correct Answer
24/7



Question 18
The best time to complete PS 8105B Suspicious Transaction Report is
Correct Answer
After the customer has left



Question 19
Virtual library available to customers that contain PE tools, and manuals
Correct Answer
Postal Explorer



Question 20
How many bait money orders should be issued
Correct Answer
3



Question 21
What payment methods can a customer use to purchase gift cards
Correct Answer
Debit cards or cash



Question 22
What must a flat be in addition to meeting rectangular and size requirements?
Correct Answer
Flexible




Page 4 of 44