DECA
Distributive Education Clubs of America
DECA
HUMAN RESOURCES
MANAGEMENT EXAM
Comprehensive Study Guide & Practice Q&A
296 Questions & Answers | 7 Topic Sections
,DECA Human Resources Management Exam — Study Guide
Table of Contents
Section 1. Law, Ethics & Business Conduct (12 questions)
Section 2. Communication & Customer Service (18 questions)
Section 3. Economics & Financial Literacy (20 questions)
Section 4. Marketing, Promotion & Advertising (40 questions)
Section 5. Hospitality, Tourism & Lodging (40 questions)
Section 6. Operations, Safety & Technology (40 questions)
Section 7. Human Resources & Career Development (126 questions)
DECA Human Resources Management Exam Page 2 of 36
,DECA Human Resources Management Exam — Study Guide
SECTION 1
Law, Ethics & Business Conduct
Q.1 ANSWER
Which of the following is one of the main goals of To Provide Justice
law in the United States?
Q.2 ANSWER
Which of the following statements is true Joint venture arrangements are usually short-term
regarding joint ventures? relationships
Q.3 ANSWER
Which type of hotel security standard involves Personnel Related
employing armed security guards in high-crime
areas?
Q.4 ANSWER
When discussing the number of intermediaries in Length
a channel of distribution, we are talking about
channel?
Q.5 ANSWER
Why should businesses coordinate distribution Most customers are only willing to pay a certain price
with pricing to successfully sell products to
customers?
Q.6 ANSWER
Which of the following is a way that you can use Smiling broadly
nonverbal communication to express your
approval of an idea?
Q.7 ANSWER
What is one of the qualities of a good telephone Varying tone
voice?
Q.8 ANSWER
What type of letter should a business include Transmittal
when sending copies of a contract to a vendor?
Q.9 ANSWER
Before writing informational messages, it is Identify the audience
important for business employees to:
DECA Human Resources Management Exam Page 3 of 36
, DECA Human Resources Management Exam — Study Guide
Q.10 ANSWER
What should businesses include in a persuasive Logical evidence
message?
Q.11 ANSWER
Which of the following is a guideline for Think about what they want to say before they say it
employees to use in communicating with
coworkers?
Q.12 ANSWER
Employees need to have a thorough knowledge Explain policies to customers
of business policies in order to:
DECA Human Resources Management Exam Page 4 of 36
Distributive Education Clubs of America
DECA
HUMAN RESOURCES
MANAGEMENT EXAM
Comprehensive Study Guide & Practice Q&A
296 Questions & Answers | 7 Topic Sections
,DECA Human Resources Management Exam — Study Guide
Table of Contents
Section 1. Law, Ethics & Business Conduct (12 questions)
Section 2. Communication & Customer Service (18 questions)
Section 3. Economics & Financial Literacy (20 questions)
Section 4. Marketing, Promotion & Advertising (40 questions)
Section 5. Hospitality, Tourism & Lodging (40 questions)
Section 6. Operations, Safety & Technology (40 questions)
Section 7. Human Resources & Career Development (126 questions)
DECA Human Resources Management Exam Page 2 of 36
,DECA Human Resources Management Exam — Study Guide
SECTION 1
Law, Ethics & Business Conduct
Q.1 ANSWER
Which of the following is one of the main goals of To Provide Justice
law in the United States?
Q.2 ANSWER
Which of the following statements is true Joint venture arrangements are usually short-term
regarding joint ventures? relationships
Q.3 ANSWER
Which type of hotel security standard involves Personnel Related
employing armed security guards in high-crime
areas?
Q.4 ANSWER
When discussing the number of intermediaries in Length
a channel of distribution, we are talking about
channel?
Q.5 ANSWER
Why should businesses coordinate distribution Most customers are only willing to pay a certain price
with pricing to successfully sell products to
customers?
Q.6 ANSWER
Which of the following is a way that you can use Smiling broadly
nonverbal communication to express your
approval of an idea?
Q.7 ANSWER
What is one of the qualities of a good telephone Varying tone
voice?
Q.8 ANSWER
What type of letter should a business include Transmittal
when sending copies of a contract to a vendor?
Q.9 ANSWER
Before writing informational messages, it is Identify the audience
important for business employees to:
DECA Human Resources Management Exam Page 3 of 36
, DECA Human Resources Management Exam — Study Guide
Q.10 ANSWER
What should businesses include in a persuasive Logical evidence
message?
Q.11 ANSWER
Which of the following is a guideline for Think about what they want to say before they say it
employees to use in communicating with
coworkers?
Q.12 ANSWER
Employees need to have a thorough knowledge Explain policies to customers
of business policies in order to:
DECA Human Resources Management Exam Page 4 of 36
