Assignment 3 PORTFOLIO Semester 1 2026
Unique number: 841578
Due date: 25 May 2026
QUESTION 1
THE DUTIES AND CHALLENGES OF MANAGERS IN IMPROVING PERFORMANCE
AND PRODUCTIVITY WITHIN THE DEPARTMENT OF HOME AFFAIRS IN SOUTH
AFRICA
1. INTRODUCTION
Management in the public sector involves the continuous coordination of people, resources,
systems and institutional activities to ensure effective service delivery and achievement of
government objectives. Public managers are responsible for planning, organising, leading,
controlling and making decisions that improve institutional performance and public
accountability. Management also takes place within a structured organisational environment
where managers must use authority responsibly while ensuring that resources are used
effectively and efficiently to achieve strategic objectives . In South Africa, managers within
government departments face increasing pressure to improve productivity, address service
delivery failures and respond to social and economic demands affecting communities. Poor