PROSERVE PRACTICE SCRIPT 2026 FULL
ANSWERS GRADED A+
⩥ Section 5 of the Licensee Handbook:
The following restrictions apply to Class A, B and C licensed premises,
as well as at Commercial Public Special Events:
a) A maximum of two (2) standard servings may be sold or served to a
patron after 1:00 a.m. (see Section 5.3.7).
b) No patron may have more than two (2) standard servings in their
possession after 1:00 a.m. For example, a patron cannot be served more
than two (2) standard size drinks after 1:00 a.m., even if the drinks are
for himself/herself and another person.
c) Liquor consumption may continue for a maximum of one hour after
liquor service ends. All liquor must be cleared from patron areas by 3:00
a.m..
Answer: I need to know what a standard serving is for each kind of
liquor I serve or sell - beer, draught beer, wine, cider/ coolers and
spirits/liqueurs - so I know how much customers can order at one time
after 1:00 a.m.
,Customers and guests are not allowed to buy, or have more than 2
standard servings in front of them after 1:00 a.m., even if the drinks are
for the person who buys them and one other guest.
Table top beer dispensing systems must be shut off by 1:00 a.m.
I should tell my customers when last call and closing times are. I can let
customers or guests drink for as long as one hour after last call.
I must refuse service after 2:00 a.m.
If there are more than two standard servings in front of a customer or
guest after 1:00 a.m., I must pick up the extra liquor.
I am not allowed to pre-pour drinks that customers will drink after 2:00
a.m., even if the drinks are paid for before 2:00 a.m.
I must make sure that any liquor in customer areas is picked up and
cleared by 3:00 a.m.
⩥ In Alberta licensed premises, a standard serving of liquor is:.
Answer: Spirits and liqueurs: 1 oz. (28.5 mL)
Wine: 5 oz. (142 mL)
Bottled/canned beer, cider/coolers: 341 mL/bottle or 355 mL/can
Draught beer: 12 oz. (341 mL)
⩥ All liquor licenced businesses and special events must use legal
liquor; they must buy liquor from suppliers who are approved to sell it in
Alberta.
,To protect the health of consumers and ensure the safety and quality of
liquor products, it is against the law to serve or sell illegal liquor to
anyone.
You are not allowed to sell or serve liquor that ....
Answer: You are not allowed to sell or serve liquor that ...
Was supplied from anywhere other than an AGLC-approved warehouse,
a licensed Alberta manufacturer, or an Alberta liquor store. Liquor that
has been brought into Alberta in any other way is illegal.
Has been produced illegally or has been adulterated by diluting the
product, putting the liquor product into new containers to conceal its true
origin or adding any substance that is not fit for or intended for human
consumption. Licensees are allowed to mix liquor products with
ingredients such as spices, herbs, fruits or candy, add flavouring agents
(excluding cannabis) and create house-aged liquor products. See the
Premises Management - Liquor Service section of the Licensee
Handbook for more information.
Has been infused with cannabis. Selling products infused with cannabis
is still illegal in Canada. Businesses and liquor service staff are not
allowed to mix cannabis with alcohol. The use of cannabis within
licensed premises is not permitted.
Is home-made. Home-made liquor is NOT ALLOWED to be sold or
served at any licensed place or event. Home-made liquor can only be
enjoyed in a private home. In Alberta, home-made spirits of any kind are
illegal.
, You must be able to prove that the liquor you sell or serve was bought
according to the law. Be ready to show all of your receipts, invoices and
records if the police, AGLC Inspectors or if the venue owner/operator
you are renting from asks to see proof of your liquor purchases.
⩥ All activities in places where liquor is served must be legal.
As part of your duty of care, you must not allow any activity to take
place in your business that:.
Answer: could cause someone to be hurt
could be dangerous to anyone inside
could be dangerous to the public
If an activity is dangerous or has a risk of danger, you must report it to
your supervisor and/or step in immediately to help to stop it.
⩥ The Gaming, Liquor and Cannabis Act, Section 69(1) states no person
shall do or permit anything in a licensed premises that is unsafe, harmful
or damaging to the orderly operation of the premises.
This means:.
Answer: Do not allow any activity that could be dangerous or cause
harm to customers, workers or the general public.
People who are intoxicated may not make good or safe choices. They
may not have good judgement or be aware of risks and dangers around
ANSWERS GRADED A+
⩥ Section 5 of the Licensee Handbook:
The following restrictions apply to Class A, B and C licensed premises,
as well as at Commercial Public Special Events:
a) A maximum of two (2) standard servings may be sold or served to a
patron after 1:00 a.m. (see Section 5.3.7).
b) No patron may have more than two (2) standard servings in their
possession after 1:00 a.m. For example, a patron cannot be served more
than two (2) standard size drinks after 1:00 a.m., even if the drinks are
for himself/herself and another person.
c) Liquor consumption may continue for a maximum of one hour after
liquor service ends. All liquor must be cleared from patron areas by 3:00
a.m..
Answer: I need to know what a standard serving is for each kind of
liquor I serve or sell - beer, draught beer, wine, cider/ coolers and
spirits/liqueurs - so I know how much customers can order at one time
after 1:00 a.m.
,Customers and guests are not allowed to buy, or have more than 2
standard servings in front of them after 1:00 a.m., even if the drinks are
for the person who buys them and one other guest.
Table top beer dispensing systems must be shut off by 1:00 a.m.
I should tell my customers when last call and closing times are. I can let
customers or guests drink for as long as one hour after last call.
I must refuse service after 2:00 a.m.
If there are more than two standard servings in front of a customer or
guest after 1:00 a.m., I must pick up the extra liquor.
I am not allowed to pre-pour drinks that customers will drink after 2:00
a.m., even if the drinks are paid for before 2:00 a.m.
I must make sure that any liquor in customer areas is picked up and
cleared by 3:00 a.m.
⩥ In Alberta licensed premises, a standard serving of liquor is:.
Answer: Spirits and liqueurs: 1 oz. (28.5 mL)
Wine: 5 oz. (142 mL)
Bottled/canned beer, cider/coolers: 341 mL/bottle or 355 mL/can
Draught beer: 12 oz. (341 mL)
⩥ All liquor licenced businesses and special events must use legal
liquor; they must buy liquor from suppliers who are approved to sell it in
Alberta.
,To protect the health of consumers and ensure the safety and quality of
liquor products, it is against the law to serve or sell illegal liquor to
anyone.
You are not allowed to sell or serve liquor that ....
Answer: You are not allowed to sell or serve liquor that ...
Was supplied from anywhere other than an AGLC-approved warehouse,
a licensed Alberta manufacturer, or an Alberta liquor store. Liquor that
has been brought into Alberta in any other way is illegal.
Has been produced illegally or has been adulterated by diluting the
product, putting the liquor product into new containers to conceal its true
origin or adding any substance that is not fit for or intended for human
consumption. Licensees are allowed to mix liquor products with
ingredients such as spices, herbs, fruits or candy, add flavouring agents
(excluding cannabis) and create house-aged liquor products. See the
Premises Management - Liquor Service section of the Licensee
Handbook for more information.
Has been infused with cannabis. Selling products infused with cannabis
is still illegal in Canada. Businesses and liquor service staff are not
allowed to mix cannabis with alcohol. The use of cannabis within
licensed premises is not permitted.
Is home-made. Home-made liquor is NOT ALLOWED to be sold or
served at any licensed place or event. Home-made liquor can only be
enjoyed in a private home. In Alberta, home-made spirits of any kind are
illegal.
, You must be able to prove that the liquor you sell or serve was bought
according to the law. Be ready to show all of your receipts, invoices and
records if the police, AGLC Inspectors or if the venue owner/operator
you are renting from asks to see proof of your liquor purchases.
⩥ All activities in places where liquor is served must be legal.
As part of your duty of care, you must not allow any activity to take
place in your business that:.
Answer: could cause someone to be hurt
could be dangerous to anyone inside
could be dangerous to the public
If an activity is dangerous or has a risk of danger, you must report it to
your supervisor and/or step in immediately to help to stop it.
⩥ The Gaming, Liquor and Cannabis Act, Section 69(1) states no person
shall do or permit anything in a licensed premises that is unsafe, harmful
or damaging to the orderly operation of the premises.
This means:.
Answer: Do not allow any activity that could be dangerous or cause
harm to customers, workers or the general public.
People who are intoxicated may not make good or safe choices. They
may not have good judgement or be aware of risks and dangers around
