PSE Window Clerk Exam Study Guide Updated 2026
Does the Postal Service receive tax dollars for operating expenses? -Correct
Answer ✔-No
What does the Postal Service rely on to fund its operations? -Correct Answer ✔-
The sale of postage, products, and services
What's the Postal Service's responsibility of mail? -Correct Answer ✔-To preserve
and protect the security and sanctity of the mail in its custody from tampering.
Postal Service employees are mandated by federal law to _____ and _____ all mail
placed in its ____. -Correct Answer ✔-Preserve, protect, custody.
Postal Inspectors -Correct Answer ✔-Investigate theft by non-employees and
contract employees
OIG Agents -Correct Answer ✔-Investigate theft by employees
Who empowered the U.S. Postal Inspection Service to investigate postal offense
and postal-related civil matters? -Correct Answer ✔-Congress
What four terms is the Postal Service associated with? -Correct Answer ✔-Mail,
trust, patriotism and federal government
Practice Actively Attending by remembering S.O.L.E.R. What does it stand for? -
Correct Answer ✔-Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
, In the absence of value, ___ usually becomes the determining decision criteria. -
Correct Answer ✔-Price
Define A+GIST -Correct Answer ✔-Acknowledge/Greet, Inquire, Suggest, and
Thank
What are the Postal Service's Competitive Products? -Correct Answer ✔-Shipping
Services
Any mailable item that weighs ___ or less can be sent by First-Class Mail. -Correct
Answer ✔-13 ounces
What does the price of First-Class Package Service-Retail include?
(Forwarding/Return) -Correct Answer ✔-Forwarding for up to 12 months and
return service if the mail piece is undeliverable.
What shipping service can packages over 108 inches ship through? -Correct
Answer ✔-USPS Retail Ground
What service is the Postal Service market dominant with no competition? -Correct
Answer ✔-Mailing services
What kind of items must be mailed as First-Class mail, Priority mail, or upgraded
to priority mail express? -Correct Answer ✔-Handwritten or typewritten personal
correspondence such as bills or statements of account, postcards, and Business
Reply Mail
What class of mail are authorized publications such as magazines and newspapers
whose primary purpose is transmitting information? -Correct Answer ✔-
Periodicals
What qualifies a mailer for USPS Marketing Mail? -Correct Answer ✔-Mailers must
have at least 200 pieces or 50 pounds of pieces per mailing
Does the Postal Service receive tax dollars for operating expenses? -Correct
Answer ✔-No
What does the Postal Service rely on to fund its operations? -Correct Answer ✔-
The sale of postage, products, and services
What's the Postal Service's responsibility of mail? -Correct Answer ✔-To preserve
and protect the security and sanctity of the mail in its custody from tampering.
Postal Service employees are mandated by federal law to _____ and _____ all mail
placed in its ____. -Correct Answer ✔-Preserve, protect, custody.
Postal Inspectors -Correct Answer ✔-Investigate theft by non-employees and
contract employees
OIG Agents -Correct Answer ✔-Investigate theft by employees
Who empowered the U.S. Postal Inspection Service to investigate postal offense
and postal-related civil matters? -Correct Answer ✔-Congress
What four terms is the Postal Service associated with? -Correct Answer ✔-Mail,
trust, patriotism and federal government
Practice Actively Attending by remembering S.O.L.E.R. What does it stand for? -
Correct Answer ✔-Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
, In the absence of value, ___ usually becomes the determining decision criteria. -
Correct Answer ✔-Price
Define A+GIST -Correct Answer ✔-Acknowledge/Greet, Inquire, Suggest, and
Thank
What are the Postal Service's Competitive Products? -Correct Answer ✔-Shipping
Services
Any mailable item that weighs ___ or less can be sent by First-Class Mail. -Correct
Answer ✔-13 ounces
What does the price of First-Class Package Service-Retail include?
(Forwarding/Return) -Correct Answer ✔-Forwarding for up to 12 months and
return service if the mail piece is undeliverable.
What shipping service can packages over 108 inches ship through? -Correct
Answer ✔-USPS Retail Ground
What service is the Postal Service market dominant with no competition? -Correct
Answer ✔-Mailing services
What kind of items must be mailed as First-Class mail, Priority mail, or upgraded
to priority mail express? -Correct Answer ✔-Handwritten or typewritten personal
correspondence such as bills or statements of account, postcards, and Business
Reply Mail
What class of mail are authorized publications such as magazines and newspapers
whose primary purpose is transmitting information? -Correct Answer ✔-
Periodicals
What qualifies a mailer for USPS Marketing Mail? -Correct Answer ✔-Mailers must
have at least 200 pieces or 50 pounds of pieces per mailing
