MPTC Interviews and Interrogations
Exam Questions with Complete
Solutions8
rapport - ANSWERS-harmonious relationship in which people or groups concerned understand
each others feelings or ideas to communicate well
research on rapport building - ANSWERS--information by witnesses/suspects is better when
rapport is better
-helps reduce anxiety and stress with victims and suspects
respect - ANSWERS-an act of showing consideration for another persons needs or feelings
empathy - ANSWERS-means to demonstrate understanding for other peoples feelings and
emotions
courtesy - ANSWERS-means being polite and kind to people
decorum - ANSWERS-means showing good manners
clarity - ANSWERS-means to explain "why" actions are taken
neutrality - ANSWERS-being fair, impartial and not helping either side in a conflict or
disagreement
accusations - ANSWERS--false or unfounded accusations of lying or withholding information
, -damages officers credibility and creates distrust
coercion - ANSWERS-using physical force, making threats, conducting unreasonably long
interviews or engaging in inappropriate psychological manipulation
false evidence - ANSWERS--discussing or showing interviewees false evidence can lead to
motions to suppress evidence
-damages officers credibility
close-ended questions - ANSWERS-asking questions specifically designed to intentionally limit
and force people to give answers that fit an officer-supplied narrative
questioning - ANSWERS-helps officers demonstrate active listening, empathy, understanding
and neutrality
questioning 2 - ANSWERS-also provides officers with an opportunity to watch interviewees body
language and evaluate veracity of information provided
active listening - ANSWERS-combination of body language, questioning and summarizing to
show interest
professionalism - ANSWERS-the skill, good judgement and polite behavior expected from a
person who is trained to do a job
demonstrating professionalism - ANSWERS--be neutral
-be responsible
-be prepared
-recognize limitations
Exam Questions with Complete
Solutions8
rapport - ANSWERS-harmonious relationship in which people or groups concerned understand
each others feelings or ideas to communicate well
research on rapport building - ANSWERS--information by witnesses/suspects is better when
rapport is better
-helps reduce anxiety and stress with victims and suspects
respect - ANSWERS-an act of showing consideration for another persons needs or feelings
empathy - ANSWERS-means to demonstrate understanding for other peoples feelings and
emotions
courtesy - ANSWERS-means being polite and kind to people
decorum - ANSWERS-means showing good manners
clarity - ANSWERS-means to explain "why" actions are taken
neutrality - ANSWERS-being fair, impartial and not helping either side in a conflict or
disagreement
accusations - ANSWERS--false or unfounded accusations of lying or withholding information
, -damages officers credibility and creates distrust
coercion - ANSWERS-using physical force, making threats, conducting unreasonably long
interviews or engaging in inappropriate psychological manipulation
false evidence - ANSWERS--discussing or showing interviewees false evidence can lead to
motions to suppress evidence
-damages officers credibility
close-ended questions - ANSWERS-asking questions specifically designed to intentionally limit
and force people to give answers that fit an officer-supplied narrative
questioning - ANSWERS-helps officers demonstrate active listening, empathy, understanding
and neutrality
questioning 2 - ANSWERS-also provides officers with an opportunity to watch interviewees body
language and evaluate veracity of information provided
active listening - ANSWERS-combination of body language, questioning and summarizing to
show interest
professionalism - ANSWERS-the skill, good judgement and polite behavior expected from a
person who is trained to do a job
demonstrating professionalism - ANSWERS--be neutral
-be responsible
-be prepared
-recognize limitations
