CPPM Final Exam Study Guide Questions
and Answers
Question 1
Which of the following statements correctly describes external quality benchmarking?
a. Comparing measurements to other organizations or industries to improve
performance
b. Measuring data over time in the practice to make improvements
c. Hiring an outside consultant to manage your QI initiatives
d. Reviewing data from lower performing organizations to identify what is being done
well
Correct Answer
Comparing measurements to other organizations or industries to improve
performance
Question 2
Which of the following is NOT a requirement under a CIA?
a. Mandatory billing and coding guidelines for employees
b. Implementation of a compliance plan
c. Mandatory compliance education for all employees
d. Designation of a compliance officer
Correct Answer
Question 3
What do you need to ensure patient safety in the event of a disaster?
a. Plan business continuity, financial security, management plans
b. Plan business continuity, a management plan, recovery resources
c. Plan business continuity, recovery resources, corrective measures
d. None of the above
Correct Answer
Page 1 of 134
,Question 4
The receptionist in a clinic is having difficulty knowing when she can give information
over the phone. How can the practice manager streamline this process?
a. Have the receptionist get approval from the physician to release the information on
a case by case basis.
b. Create protocols to define how to address different requests.
c. Have the receptionist transfer any call not related to scheduling to the nurses.
d. Hire a medical assistant to answer the phones.
Correct Answer
Question 5
Which of the below is NOT a safeguard of the HIPAA Security Rule?
a. Professional
b. Physical
c. Technical
d. Administrative
Correct Answer
Question 6
Value-based purchasing is a reimbursement model that pays hospitals based on
performance around the following:
I. Patient satisfaction scores
II. Quality of care
III. Efficiency
IV. Return on investment
V. Number of physicians employed
a. I, II, and III
b. II, III, and V
c. I an IV
d. II and V
Correct Answer
Patient satisfaction scores
Quality of care
Efficiency
Page 2 of 134
,Question 7
The future of healthcare will likely see a shift from acute care to prevention and
wellness. True or False.
a. False. Focus is trending more toward specialized acute care to treat only current,
active problems.
b. True. Preventive care visits are on the rise; as a result health insurance is
redesigning the benefits offered.
c. False. Providers will need to turn to more specialized care requiring patients to have
office visits for all care.
d. True. There is a growing trend among employers and insurers providing disease
management programs to provide interventions for people who have modifiable risk
factors.
Correct Answer
True. There is a growing trend among employers and insurers providing disease
management programs to provide interventions for people who have modifiable
risk factors.
Question 8
Which statement is true regarding a compliance plan and the Affordable Care Act
(ACA)?
a. Compliance plans are mandatory under the ACA, effective October 1, 2010.
b. Compliance plans are voluntary under the ACA.
c. Compliance plans are mandated for hospitals under the ACA but are voluntary for
providers.
d. Compliance plans are mandated by the ACA but do not yet have an
implementation date.
Correct Answer
Page 3 of 134
, Question 9
What would be considered a proper notice of breach under the HITECH law when
under 500 individuals were affected by the breach and at least a dozen patient
addresses are out of date?
a. Call everyone affected by the breach and inform them of the date of the breach
and when it was discovered, a list of names included in the PHI, and suggested steps
for individuals to take to protect themselves against any problems stemming from the
breach.
b. Send a breach notice via U.S.P.S. with a date of the breach, when it was discovered,
along with a copy of the information that was breached.
c. Publish a print advertisement of the breach in the local paper and include the date
of the breach and when it was discovered, a brief description of incident that led to
the breach, description of the unsecured PHI involved, and suggested steps for
individuals to take to protect themselves against any problems stemming from the
breach.
Correct Answer
Question 10
Which option below is an effective way to ease the transition to EMRs for providers?
a. Provide a super user to shadow the physician the first days or week after going live
so they can confidently answer any questions that come up during use.
b. Hire scribes for each physician to record all documentation for each provider. This
allows providers to solely focus on patients and not documentation.
c. Allow physician's to remain with paper charts, but hire scanners to scan them in at
the end of each day.
d. Require the physician to allow for an additional 2-3 hours at the end of each day so
they can enter the charts into the medical record that were recorded on paper earlier
during the day.
Correct Answer
Provide a super user to shadow the physician the first days or week after going live
so they can confidently answer any questions that come up during use.
Page 4 of 134
and Answers
Question 1
Which of the following statements correctly describes external quality benchmarking?
a. Comparing measurements to other organizations or industries to improve
performance
b. Measuring data over time in the practice to make improvements
c. Hiring an outside consultant to manage your QI initiatives
d. Reviewing data from lower performing organizations to identify what is being done
well
Correct Answer
Comparing measurements to other organizations or industries to improve
performance
Question 2
Which of the following is NOT a requirement under a CIA?
a. Mandatory billing and coding guidelines for employees
b. Implementation of a compliance plan
c. Mandatory compliance education for all employees
d. Designation of a compliance officer
Correct Answer
Question 3
What do you need to ensure patient safety in the event of a disaster?
a. Plan business continuity, financial security, management plans
b. Plan business continuity, a management plan, recovery resources
c. Plan business continuity, recovery resources, corrective measures
d. None of the above
Correct Answer
Page 1 of 134
,Question 4
The receptionist in a clinic is having difficulty knowing when she can give information
over the phone. How can the practice manager streamline this process?
a. Have the receptionist get approval from the physician to release the information on
a case by case basis.
b. Create protocols to define how to address different requests.
c. Have the receptionist transfer any call not related to scheduling to the nurses.
d. Hire a medical assistant to answer the phones.
Correct Answer
Question 5
Which of the below is NOT a safeguard of the HIPAA Security Rule?
a. Professional
b. Physical
c. Technical
d. Administrative
Correct Answer
Question 6
Value-based purchasing is a reimbursement model that pays hospitals based on
performance around the following:
I. Patient satisfaction scores
II. Quality of care
III. Efficiency
IV. Return on investment
V. Number of physicians employed
a. I, II, and III
b. II, III, and V
c. I an IV
d. II and V
Correct Answer
Patient satisfaction scores
Quality of care
Efficiency
Page 2 of 134
,Question 7
The future of healthcare will likely see a shift from acute care to prevention and
wellness. True or False.
a. False. Focus is trending more toward specialized acute care to treat only current,
active problems.
b. True. Preventive care visits are on the rise; as a result health insurance is
redesigning the benefits offered.
c. False. Providers will need to turn to more specialized care requiring patients to have
office visits for all care.
d. True. There is a growing trend among employers and insurers providing disease
management programs to provide interventions for people who have modifiable risk
factors.
Correct Answer
True. There is a growing trend among employers and insurers providing disease
management programs to provide interventions for people who have modifiable
risk factors.
Question 8
Which statement is true regarding a compliance plan and the Affordable Care Act
(ACA)?
a. Compliance plans are mandatory under the ACA, effective October 1, 2010.
b. Compliance plans are voluntary under the ACA.
c. Compliance plans are mandated for hospitals under the ACA but are voluntary for
providers.
d. Compliance plans are mandated by the ACA but do not yet have an
implementation date.
Correct Answer
Page 3 of 134
, Question 9
What would be considered a proper notice of breach under the HITECH law when
under 500 individuals were affected by the breach and at least a dozen patient
addresses are out of date?
a. Call everyone affected by the breach and inform them of the date of the breach
and when it was discovered, a list of names included in the PHI, and suggested steps
for individuals to take to protect themselves against any problems stemming from the
breach.
b. Send a breach notice via U.S.P.S. with a date of the breach, when it was discovered,
along with a copy of the information that was breached.
c. Publish a print advertisement of the breach in the local paper and include the date
of the breach and when it was discovered, a brief description of incident that led to
the breach, description of the unsecured PHI involved, and suggested steps for
individuals to take to protect themselves against any problems stemming from the
breach.
Correct Answer
Question 10
Which option below is an effective way to ease the transition to EMRs for providers?
a. Provide a super user to shadow the physician the first days or week after going live
so they can confidently answer any questions that come up during use.
b. Hire scribes for each physician to record all documentation for each provider. This
allows providers to solely focus on patients and not documentation.
c. Allow physician's to remain with paper charts, but hire scanners to scan them in at
the end of each day.
d. Require the physician to allow for an additional 2-3 hours at the end of each day so
they can enter the charts into the medical record that were recorded on paper earlier
during the day.
Correct Answer
Provide a super user to shadow the physician the first days or week after going live
so they can confidently answer any questions that come up during use.
Page 4 of 134
