and Key Concepts
Medicaid - correct answer ✔✔A federal program that provides medical benefits for low-income
persons. (states level)
Medicare - correct answer ✔✔A federal program of health insurance for persons 65 years of
age and older and disabled
Affordable Care Act (ACA) - correct answer ✔✔marketplace to help people find insurance that
fits their budget, comprehensive coverage and compare all insurance options.
Magnet Hospitals - correct answer ✔✔• Recognized by ANCC
• Measure the strength and quality of nursing
• Where nursing delivers excellent patient outcomes, have a high level of job satisfaction, low
staff nurse turnover, appropriate grievance resolution
• Indicated nursing involvement in data collection and decision making in patient care
• Value staff nurses
social determinants of health - correct answer ✔✔1. education access and quality
2. health care access and quality
3.Economic stability
4. Social and community context
5. Neighborhood and built environment
health disparities - correct answer ✔✔differences in health outcomes among groups
SBAR stands for - correct answer ✔✔S: Situation
, B: Background
A: Assessment
R: Recommendation
What is active listening in therapeutic communication? - correct answer ✔✔Shows clients that
they have your undivided attention
How are open-ended questions used in therapeutic communication? - correct answer
✔✔Encourage clients to tell their story in their own way and in a language they understand
What is the purpose of clarifying in therapeutic communication? - correct answer
✔✔Questioning clients about specific details in greater depth or directing them toward relevant
parts of the history
Why is summarizing important in therapeutic communication? - correct answer ✔✔Validates
the accuracy of the story
Barriers to communication include: - correct answer ✔✔differences in language, culture,
cognitive level, developmental stage, sensory issues, and physical challenges
Communication Process - correct answer ✔✔the steps between a source and a receiver that
result in the transfer and understanding of meaning
Dimensions of Self-Concept - correct answer ✔✔self-knowledge- "Who am I"
self-expectations-" Who or what do I want to be"
self-evaluation-:how well do I like myself"
Domains of learning - correct answer ✔✔cognitive, affective, psychomotor