SSI Dive Guide – Study Guide, Key Concepts & Leadership Skills Review
To work for a dive center, you must:
Complete the SSI Divemaster program
Maintain current status
Maintain active status
Register for the SSI Dive Guide program - correct answer ✔✔Maintain active status
Which of the following is a benefit of working for a dive center?
Interaction with experienced staff and instructors
All answers are correct
Professional equipment services
Access to trip planning - correct answer ✔✔All answers are correct
Professional dive insurance is available to:
Only dive instructors
Only dive center staff members
Anyone who pays the fees
Professional Dive Guides - correct answer ✔✔Professional Dive Guides
Next
Dives Guides can:
Act as a dive leader for certified divers
All answers are correct
Act as a dive instructor for certified divers
,Issue certifications for SSI Scuba Diver programs - correct answer ✔✔Act as a dive leader for
certified divers
"Active status" SSI Professionals:
All answers are correct
Affiliate with an active status SSI dive center
Complete an annual online renewal
Have professional liability insurance (where applicable) - correct answer ✔✔All answers are
correct
What is the first part of the Responsible Diver Code?
Dive within the limits of my ability and training
Accept responsibility for my personal well-being on every dive
Evaluate the conditions before every dive, and make sure they fit my personal capabilities
Be environmentally conscious on every dive - correct answer ✔✔Dive within the limits of my
ability and training
Next
Why should you act as an environmental steward?
You know the value of protecting the underwater environment
You can earn larger tips from customers
You know where the good fishing spots are
All answers are correct - correct answer ✔✔You know the value of protecting the underwater
environment
Why should you maintain a professional appearance as a Dive Guide?
The dive center will give you more responsibility
,You will get larger tips from customers
All answers are correct
Positive first impression for the customer - correct answer ✔✔Positive first impression for the
customer
When does a customer learn from a Dive Guide's behavior and actions?
Before, during, and after the dive
Only during the pre-dive briefing
Only while submerged
During the dive and the post-dive debriefing - correct answer ✔✔Before, during, and after the
dive
How can a Dive Guide act as an industry role model?
Encourage customers to only use your favorite equipment brands
Be professional and courteous to everyone
Only dive on sites that excite you
Tell customers they should only dive with your dive center - correct answer ✔✔Be professional
and courteous to everyone
What does it mean to present a professional attitude?
You only provide professional service when you are being paid
You act like an Open Water Instructor
You put the customer's needs and experiences first
You assemble/disassemble the customer's equipment - correct answer ✔✔You put the
customer's needs and experiences first
Helping your dive center promote travel and training:
, Connects your customer's experience to activities at your dive center
All answers are correct
Encourages you customers to continue diving
Increases your earning potential - correct answer ✔✔All answers are correct
What is the third component of the Customer Loyalty Cycle?
Commitment
Acquisition
Retention
Development - correct answer ✔✔Commitment
A Dive Guide is often:
Required to sell equipment and training
All answers are correct
Used as an assistant for large groups of Open Water Diver students
The primary point-of-contact for a dive center's customers - correct answer ✔✔The primary
point-of-contact for a dive center's customers
As a Dive Guide, how can you promote the Development phase of the Customer Loyalty Cycle?
Provide customers with a positive experience
Push customers to push their limits, increasing their abilities
Teach and certify customers after completing specialty dives
Talk to new customers about learning to dive - correct answer ✔✔Provide customers with a
positive experience
A well-developed relationship between a local dive center and the dive resort:
Is not necessary for the dive industry
To work for a dive center, you must:
Complete the SSI Divemaster program
Maintain current status
Maintain active status
Register for the SSI Dive Guide program - correct answer ✔✔Maintain active status
Which of the following is a benefit of working for a dive center?
Interaction with experienced staff and instructors
All answers are correct
Professional equipment services
Access to trip planning - correct answer ✔✔All answers are correct
Professional dive insurance is available to:
Only dive instructors
Only dive center staff members
Anyone who pays the fees
Professional Dive Guides - correct answer ✔✔Professional Dive Guides
Next
Dives Guides can:
Act as a dive leader for certified divers
All answers are correct
Act as a dive instructor for certified divers
,Issue certifications for SSI Scuba Diver programs - correct answer ✔✔Act as a dive leader for
certified divers
"Active status" SSI Professionals:
All answers are correct
Affiliate with an active status SSI dive center
Complete an annual online renewal
Have professional liability insurance (where applicable) - correct answer ✔✔All answers are
correct
What is the first part of the Responsible Diver Code?
Dive within the limits of my ability and training
Accept responsibility for my personal well-being on every dive
Evaluate the conditions before every dive, and make sure they fit my personal capabilities
Be environmentally conscious on every dive - correct answer ✔✔Dive within the limits of my
ability and training
Next
Why should you act as an environmental steward?
You know the value of protecting the underwater environment
You can earn larger tips from customers
You know where the good fishing spots are
All answers are correct - correct answer ✔✔You know the value of protecting the underwater
environment
Why should you maintain a professional appearance as a Dive Guide?
The dive center will give you more responsibility
,You will get larger tips from customers
All answers are correct
Positive first impression for the customer - correct answer ✔✔Positive first impression for the
customer
When does a customer learn from a Dive Guide's behavior and actions?
Before, during, and after the dive
Only during the pre-dive briefing
Only while submerged
During the dive and the post-dive debriefing - correct answer ✔✔Before, during, and after the
dive
How can a Dive Guide act as an industry role model?
Encourage customers to only use your favorite equipment brands
Be professional and courteous to everyone
Only dive on sites that excite you
Tell customers they should only dive with your dive center - correct answer ✔✔Be professional
and courteous to everyone
What does it mean to present a professional attitude?
You only provide professional service when you are being paid
You act like an Open Water Instructor
You put the customer's needs and experiences first
You assemble/disassemble the customer's equipment - correct answer ✔✔You put the
customer's needs and experiences first
Helping your dive center promote travel and training:
, Connects your customer's experience to activities at your dive center
All answers are correct
Encourages you customers to continue diving
Increases your earning potential - correct answer ✔✔All answers are correct
What is the third component of the Customer Loyalty Cycle?
Commitment
Acquisition
Retention
Development - correct answer ✔✔Commitment
A Dive Guide is often:
Required to sell equipment and training
All answers are correct
Used as an assistant for large groups of Open Water Diver students
The primary point-of-contact for a dive center's customers - correct answer ✔✔The primary
point-of-contact for a dive center's customers
As a Dive Guide, how can you promote the Development phase of the Customer Loyalty Cycle?
Provide customers with a positive experience
Push customers to push their limits, increasing their abilities
Teach and certify customers after completing specialty dives
Talk to new customers about learning to dive - correct answer ✔✔Provide customers with a
positive experience
A well-developed relationship between a local dive center and the dive resort:
Is not necessary for the dive industry
