EXAM QUESTIONS AND
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Malicious Code: How can malicious code spread? - CORRECT ANSWER-1. Email attachments
2. Downloading files
3. Visiting infected websites
Malicious Code: How can you prevent the download of malicious code? - CORRECT ANSWER-1.
Scan external files before uploading to your device
2. Research apps and their vulnerabilities before downloading
Malicious Code: Which of the following may indicate a malicious code attack? - CORRECT
ANSWER-1. A new app suddenly appears on the device
2. the device slows down
3. A new tab appears in the Web browser
SOCIAL ENGINEERING DoD IT Alert: Email Storage Quota Exceeded: How many social
engineering indicators are present in this email? - CORRECT ANSWER-3+
,SOCIAL ENGINEERING DoD Software: DoD Software shared "Approved Software List" with you -
CORRECT ANSWER-3+
REMOVABLE MEDIA You find an unlabeled thumb drive in the parking area outside your
workplace, what should you do? - CORRECT ANSWER-Turn it into the security officer
MOBILE DEVICES Which payment method poses the least risk? - CORRECT ANSWER-Cash
MOBILE DEVICES Which method of getting online poses the least risk? - CORRECT ANSWER-
Approved mobile hotspot
MOBILE DEVICES Which action will keep DoD data the safest - CORRECT ANSWER-Leave the
coffee shop
Six Sigma - CORRECT ANSWER-The introduction of statistical tools to analyze the causes of
product defects is associated with which quality improvement approach?
Six Sigma
Flexible Process
Customer Process
Quality Customization
To revolutionize key organizational systems and processes - CORRECT ANSWER-What is the
principal idea of reengineering?
Choose 1 answer
To analyze system failures
To focus on creating two-way exchanges with customers
To revolutionize key organizational systems and processes
,To improve total quality in all businesses for the benefit of producers and consumers
Less than 3.4 - CORRECT ANSWER-How many defects per million are there at Six Sigma,
assuming a product or process is defect-free 99.99966% of the time?
Choose 1 answer
Less than 3.4
Less than 4.4
Less than 5.3
Less than 6.6
To take action to accomplish the transformation - CORRECT ANSWER-What is the last step to
Deming's 14 points of quality management?
To cease dependence on mass inspection
To break down barriers among departments
To evaluate options provided by management
To take action to accomplish the transformation
Quality Assurance - CORRECT ANSWER-Process checklists and project audits are components of
which management process?
Choose 1 answer
Quality Control
Quality Assurance
Quality Cooperative
Quality Collaboration
, To measure effectiveness of an organization's quality management system - CORRECT ANSWER-
What is the main objective of an internal quality audit?
To gauge the quality of human resources
To assess the quality of control process failures
To determine the quality of an organization's executive management
To measure effectiveness of an organization's quality management system
Six Sigma - CORRECT ANSWER-A company is trying to systematically improve processes by
eliminating nonconformity of their products to product specifications. The company believes
their continuous effort to reduce variation in their process outputs is key to their business
success.
Which quality process is the company utilizing?
ISO 9000
Six Sigma
Reengineering
Continuous processing
Customer relationship management - CORRECT ANSWER-Which concept entails all aspects of
interaction a company has with its customers in both sales and service-related environments?
Customer connection society
Customer liaison administration
Customer association organization
Customer relationship management
Sustained competitive advantage - CORRECT ANSWER-Dr. Ohmae indicates that customer,
corporation, and competitors should be integrated in a strategic triangle.