TICO Module 4 Test Questions with
Complete Solutions6
What are the four main obligations that a registrant must meet after a sale but before the client
departs on the trip? - ANSWERS-invoicing requirements, requirements to inform customers of
any changes that might affect their purchase, requirements to verify travel wholesaler
documents, requirements for a travel wholesaler to provide travel services
Section 38(1) of the Regulation - ANSWERS-After making a sale, a travel agent must promptly
issue the customer a statement, invoice, or receipt.
A statement, invoice, or receipt can be more than one page, as long as the first page: -
ANSWERS-shows that more pages follow.
Agency's and counsellors' identification - ANSWERS-the name under which the travel agent
carries on business, the travel agent's business address, telephone, and registration numbers,
contact information such as the travel agent's fax number and email address, the name of the
travel counsellor who made the booking and accepted the first payment
Customer identification - ANSWERS-the name and address of the person who purchased the
travel services, the name, if known, of each person on whose behalf the payment is made (that
is, those people travelling)
Travel services details - ANSWERS-the date of the booking, a fair and accurate description of the
travel services contracted for, including destination, departure date, and names of the persons
who will provide the travel services,
if the travel agent sells insurance, a statement whether or not the customer has purchased trip
cancellation insurance and, if applicable, out-of-province health insurance, if the travel agent
, does not sell insurance, a statement whether the customer was advised of the availability of trip
cancellation insurance and, if applicable, out-of-province health insurance,
the advice given to the customer regarding the typical information and travel documents
(passport, visas, etc.) needed for each person for whom travel services were purchased,
a statement that entry to a country may be refused even if the required information and travel
documents are complete
a statement that living standards and practices at the destination may differ from those in
Canada, and that the standards and conditions concerning the provision of utilities, services, or
accommodation may differ
Payment details - ANSWERS-the date of the first payment
the amount of the payment and whether it is full or partial payment
the amount of any balance owing, if known, and the date when it is to be paid
any fees, levies, service charges, surcharges, taxes and other charges, and whether these
amounts are refundable or non-refundable
the total price of the travel services purchased
whether or not the contract permits price increases. If it does permit price increases, then the
following statements must be added: a statement that no price increases are permitted after
the customer has paid in full; and a statement that if the total price of the travel services is
increased and the cumulative increase is more than 7%, then the customer has the right to
cancel the contract and obtain a full refund.
Complete Solutions6
What are the four main obligations that a registrant must meet after a sale but before the client
departs on the trip? - ANSWERS-invoicing requirements, requirements to inform customers of
any changes that might affect their purchase, requirements to verify travel wholesaler
documents, requirements for a travel wholesaler to provide travel services
Section 38(1) of the Regulation - ANSWERS-After making a sale, a travel agent must promptly
issue the customer a statement, invoice, or receipt.
A statement, invoice, or receipt can be more than one page, as long as the first page: -
ANSWERS-shows that more pages follow.
Agency's and counsellors' identification - ANSWERS-the name under which the travel agent
carries on business, the travel agent's business address, telephone, and registration numbers,
contact information such as the travel agent's fax number and email address, the name of the
travel counsellor who made the booking and accepted the first payment
Customer identification - ANSWERS-the name and address of the person who purchased the
travel services, the name, if known, of each person on whose behalf the payment is made (that
is, those people travelling)
Travel services details - ANSWERS-the date of the booking, a fair and accurate description of the
travel services contracted for, including destination, departure date, and names of the persons
who will provide the travel services,
if the travel agent sells insurance, a statement whether or not the customer has purchased trip
cancellation insurance and, if applicable, out-of-province health insurance, if the travel agent
, does not sell insurance, a statement whether the customer was advised of the availability of trip
cancellation insurance and, if applicable, out-of-province health insurance,
the advice given to the customer regarding the typical information and travel documents
(passport, visas, etc.) needed for each person for whom travel services were purchased,
a statement that entry to a country may be refused even if the required information and travel
documents are complete
a statement that living standards and practices at the destination may differ from those in
Canada, and that the standards and conditions concerning the provision of utilities, services, or
accommodation may differ
Payment details - ANSWERS-the date of the first payment
the amount of the payment and whether it is full or partial payment
the amount of any balance owing, if known, and the date when it is to be paid
any fees, levies, service charges, surcharges, taxes and other charges, and whether these
amounts are refundable or non-refundable
the total price of the travel services purchased
whether or not the contract permits price increases. If it does permit price increases, then the
following statements must be added: a statement that no price increases are permitted after
the customer has paid in full; and a statement that if the total price of the travel services is
increased and the cumulative increase is more than 7%, then the customer has the right to
cancel the contract and obtain a full refund.
