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Summary WGU D221 Business Communication Study Guide | OA Revision Notes & Practice Questions Pack

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WGU D221 Business Communication Study Guide is a structured revision resource designed to help students develop strong professional communication skills and prepare effectively for the Objective Assessment (OA). It breaks down key communication principles into simple, practical explanations to improve understanding and application in business settings.

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WGU D221 Practice Improvement Plan Proposal

Audit Trails




Software that is used for
detecting security violations,
performance problems, &
flaws. Records activity by
users & system. **Goal is to
improve data integrity. An
audit trail must contain the
name of the user, the
application triggering the
audit, the workstation, the
specific document, a
description of event being
audited, & the date/time to
determine integrity of data.




Benchmark

Continual process of
measuring services &
practices against the toughest
competitors in the healthcare
industry. Comparing the
performance of an
organization or clinician to
others.



Clinical Decision Support System (CDSS)


Supports healthcare
practitioners in making pt-
care decisions by integrating
pt data w/ current clinical
knowledge. Provides
recommendations for care &
must be balanced w/
professional judgment, not
used in place of it.




1

, WGU D221 Practice Improvement Plan Proposal
Clinical Information System




Software used to access
client data, plan, implement,
& evaluate care. May be
specific to certain
departments: lab, radiology,
pharmacy, or pt populations.
Provides pt centric decision-
making functionality to help
guide a RN w/ decision-
making. Acquires pt data so
that healthcare pros can
review it & use information
to deliver care.




Confidentiality
Unspoken understanding that
private information shared in
a situation, in which a
relationship has been
established for the purpose
of treatment or delivery of
services will remain
protected.


Consolidated

Clinical Document
Architecture (C-CDA)
Allows interoperability of
health information exchange
between hospital systems.


Continuity of Care Record (CCD)
Snapshot of a pt's health &
healthcare to provider who
does not have access to the
person's EHR.


Data Analysis
The processing of data that
identify trends & patterns of
relationships.
2

, WGU D221 Practice Improvement Plan Proposal
Data Integrity




Ability to collect, store,
retrieve correct, complete, &
current data so that the data
are available to authorized
users when needed. Can be
compromised by incorrect
entry of information, data
tampering, & system failure.
Prevention by implementing
security measures, audit
trails, & having detailed
policies & procedures. Data
integrity is the state wherein
data are uncorrupted,
accurate, & valid.




Data Mining
Technique that look for
hidden patterns &
relationships in large groups
of data using software.




3

, WGU D221 Practice Improvement Plan Proposal
Decision Support Tool / Clinician Decision Support (CDS)
/ Decision Support System/Software (DDS)




Software/app to help in
human decision process.
Software will look at the pt's
data & suggest appropriate
medical/nursing
interventions. Can also
trigger prompts/alerts to user.
Requires human user input.
Decreases pt safety risk &
increases positive pt
outcomes (alerts for
abnormal vs, lab results, med
contraindication, etc.) The
right components of a CDS
include a trigger, such as
med order; input data, such
as lab values; intervention
info, such as other options
provided; & action step, such
as action selected by the Dr.




4

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April 24, 2026
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Type
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