GA PGM LEVEL ONE CUSTOMER RELATIONS
PRACTICE SOLUTION 2026 QUESTIONS AND
CORRECT ANSWERS READY
▶ Which behavior demonstrates effective active listening by a charge
nurse? Answer: Active listening and direct eye contact convey interest in
understanding nursing assistants' perspectives, which is essential for
effective communication.
▶ What is the recommended approach for providing negative feedback to
nursing assistants? Answer: Constructive negative feedback should be
specific, objective, and delivered close to the event, rather than being
emotional or delayed until annual reviews.
▶ What is the primary responsibility of first-line leaders such as LPNs in
long-term care or community settings? Answer: First-line leaders supervise
nursing assistants in long-term care or community settings, ensuring
effective team management.
▶ Which best describes the function of a mission statement in a healthcare
organization? Answer: A mission statement defines an organization's
purpose, values, and norms, guiding its operations and culture.
▶ What is the purpose of the Nurse Practice Act for LPNs? Answer: The
Nurse Practice Act legally defines the role and boundaries for LPNs,
guiding their practice and responsibilities.
▶ Which statement best defines leadership in the context of nursing?
Answer: Leadership is how a person empowers and develops a team to
meet and exceed outcomes, rather than just managing operations or
following instructions.
▶ What is the main focus of management in a healthcare setting? Answer:
Management is about organizing resources and processes to achieve
specific goals, ensuring efficient and effective healthcare delivery.
PRACTICE SOLUTION 2026 QUESTIONS AND
CORRECT ANSWERS READY
▶ Which behavior demonstrates effective active listening by a charge
nurse? Answer: Active listening and direct eye contact convey interest in
understanding nursing assistants' perspectives, which is essential for
effective communication.
▶ What is the recommended approach for providing negative feedback to
nursing assistants? Answer: Constructive negative feedback should be
specific, objective, and delivered close to the event, rather than being
emotional or delayed until annual reviews.
▶ What is the primary responsibility of first-line leaders such as LPNs in
long-term care or community settings? Answer: First-line leaders supervise
nursing assistants in long-term care or community settings, ensuring
effective team management.
▶ Which best describes the function of a mission statement in a healthcare
organization? Answer: A mission statement defines an organization's
purpose, values, and norms, guiding its operations and culture.
▶ What is the purpose of the Nurse Practice Act for LPNs? Answer: The
Nurse Practice Act legally defines the role and boundaries for LPNs,
guiding their practice and responsibilities.
▶ Which statement best defines leadership in the context of nursing?
Answer: Leadership is how a person empowers and develops a team to
meet and exceed outcomes, rather than just managing operations or
following instructions.
▶ What is the main focus of management in a healthcare setting? Answer:
Management is about organizing resources and processes to achieve
specific goals, ensuring efficient and effective healthcare delivery.
