GVSU MGT 331 Exam #1 UPDATED ACTUAL Questions And Correct Answers
Terms in this set (107)
organization collections of people who work together and coordinate their actions to achieve
a wide variety of goals or desired future outcomes.
management the planning, organizing, leading , and controlling of human and other resources
to achieve organizational goals efficiently and effectively
effectiveness A measure of the appropriateness of the goals an organization is pursuing and the
degree to which the organization achieves those goals.
planning Identifying and selecting appropriate goals; one of the four principal tasks of
management
Leading Articulating a clear vision of energizing and enabling organizational members so
they understand the part they play in achieving organizational goals; one of the
four principal tasks of management
Controling Evaluating how well an organization is achieving its goals and taking action to
maintain or improve performance; one of the four principal tasks of management
Department A group of people who work together and possess similar skills or use the same
knowledge, tools, or techniques to perform their jobs
First- time manager A manager who is responsible for the daily supervision of non-managerial
employees
Middle manager A manager who supervises first-line managers and is responsible for finding the
best way to use resources to achieve organizational goals
Top manager A manager who establishes organizational goals, decides how departments
should interact, and monitors the performance of middle managers.
Top management team A group composed of the CEO, the COO, the president, and the heads of the
most important department
Conceptual Skills The ability to analyze and diagnose a situation and distinguish between cause and
effect
Human skills The ability to understand, alter, lead, and control the behavior of other individuals
and groups
Technical Skills The job-specific knowledge and techniques required to perform an
organizational role
Core competency The specific set of departmental skills, knowledge, and experience that allows
one organization to outperform another
, Restructuring Downsizing in organization by eliminating the jobs of large numbers of top,
middle, and first-line managers, and non-managerial employees.
Outsourcing Contracting with another company, usually abroad, to have it perform an activity
the organization previously performed itself.
Empowerment The expansion of employees' knowledge, tasks, and decision-making
responsibilities
Self-managed team A group of employees who assume responsibility for organizing, controlling, and
supervising their own activities and monitoring the quality of the good and
services they provide
Global organization Organizations that operate and compete in more than one country
Competitive Advantage The ability of one organization to outperform other organizations because it
produces desired goods or services more efficiently and effectively than they do
Innovation The process of creating new or improved goods and services or developing
better ways to produce or provide them
Turnaround management The creation of a new vision for a struggling company based on a new approach
to planning and organizing to make better use of a company's resources and
allow it to survive and prosper
Job specialization The process by which a division of labor occurs as different workers specialize in
different tasks over time
Scientific management The systematic study of relationships between people and tasks for the purpose
of redesigning the work process to increase efficiency
Administrative management The study of how to create an organizational structure and control system that
leads to high efficiency and effectiveness.
Bureaucracy A formal system of organization and administration designed to ensure efficiency
and effectiveness
Authority The power to hold people accountable for their actions and to make decisions
concerning the use of organizational resources.
Rules Formal written instructions that specify actions to be taken under different
circumstances to achieve specific goals
Standard operating procedures (SOPs) Specific sets of written instructions about how to perform a certain aspect of a
task
Norms Unwritten, informal codes of conduct that prescribe how people should act in
particular situations and are considered important by most members of a group
or organzation
Terms in this set (107)
organization collections of people who work together and coordinate their actions to achieve
a wide variety of goals or desired future outcomes.
management the planning, organizing, leading , and controlling of human and other resources
to achieve organizational goals efficiently and effectively
effectiveness A measure of the appropriateness of the goals an organization is pursuing and the
degree to which the organization achieves those goals.
planning Identifying and selecting appropriate goals; one of the four principal tasks of
management
Leading Articulating a clear vision of energizing and enabling organizational members so
they understand the part they play in achieving organizational goals; one of the
four principal tasks of management
Controling Evaluating how well an organization is achieving its goals and taking action to
maintain or improve performance; one of the four principal tasks of management
Department A group of people who work together and possess similar skills or use the same
knowledge, tools, or techniques to perform their jobs
First- time manager A manager who is responsible for the daily supervision of non-managerial
employees
Middle manager A manager who supervises first-line managers and is responsible for finding the
best way to use resources to achieve organizational goals
Top manager A manager who establishes organizational goals, decides how departments
should interact, and monitors the performance of middle managers.
Top management team A group composed of the CEO, the COO, the president, and the heads of the
most important department
Conceptual Skills The ability to analyze and diagnose a situation and distinguish between cause and
effect
Human skills The ability to understand, alter, lead, and control the behavior of other individuals
and groups
Technical Skills The job-specific knowledge and techniques required to perform an
organizational role
Core competency The specific set of departmental skills, knowledge, and experience that allows
one organization to outperform another
, Restructuring Downsizing in organization by eliminating the jobs of large numbers of top,
middle, and first-line managers, and non-managerial employees.
Outsourcing Contracting with another company, usually abroad, to have it perform an activity
the organization previously performed itself.
Empowerment The expansion of employees' knowledge, tasks, and decision-making
responsibilities
Self-managed team A group of employees who assume responsibility for organizing, controlling, and
supervising their own activities and monitoring the quality of the good and
services they provide
Global organization Organizations that operate and compete in more than one country
Competitive Advantage The ability of one organization to outperform other organizations because it
produces desired goods or services more efficiently and effectively than they do
Innovation The process of creating new or improved goods and services or developing
better ways to produce or provide them
Turnaround management The creation of a new vision for a struggling company based on a new approach
to planning and organizing to make better use of a company's resources and
allow it to survive and prosper
Job specialization The process by which a division of labor occurs as different workers specialize in
different tasks over time
Scientific management The systematic study of relationships between people and tasks for the purpose
of redesigning the work process to increase efficiency
Administrative management The study of how to create an organizational structure and control system that
leads to high efficiency and effectiveness.
Bureaucracy A formal system of organization and administration designed to ensure efficiency
and effectiveness
Authority The power to hold people accountable for their actions and to make decisions
concerning the use of organizational resources.
Rules Formal written instructions that specify actions to be taken under different
circumstances to achieve specific goals
Standard operating procedures (SOPs) Specific sets of written instructions about how to perform a certain aspect of a
task
Norms Unwritten, informal codes of conduct that prescribe how people should act in
particular situations and are considered important by most members of a group
or organzation
