1. Limited liability is a characteristic of what form of business ownership?
A. Sole proprietorship
B. Partnership
C. Corporation
D. Joint proprietorship: C. Corporation
2. Where are you most likely to read relevant, valid information about federal
legislation such as copyright
law?
A. Online discussion forums
B. Government publications
C. Search engines
D. Political blogs: B. Government Publications
3. What type of information should employees be able to locate in their compa-
ny's employee handbook?
A. The company's list of current job openings
B. The use of company property
C. The company's annual report
D. The number of vacation days that an employee has taken: B. Use of company's
property
4. The employee didn't listen to the manager's explanation about how to per-
form a certain task because
s/he had done a similar job before. Which of the following factors caused the
employee not to listen
effectively:
,A. Past experiences
B. Attention span
C. Age differences
D. Language skills: A. past experiences
5. Which of the following adds meaning to the words a speaker uses:
A. Tone of voice
B. Tempo
,C. Accuracy
D. Economy of speech: A. Tone of voice
6. Shawn is preparing for an interview with a local company. He knows that he
should ask relevant
questions about the job at the end of the interview. Which of the following will
help him prepare these
questions:
A. Asking his friends what questions they think he should ask
B. Relying on the interviewer to generate the questions
C. Conducting research about the company prior to the interview
D. Finding background information about the interviewer's high school and
asking him/her about
that to form a personal relationship: C.
7. If an employee needs to do some research to answer a customer's telephone
inquiry, the best action for
the employee to take is to obtain the customer's telephone number and then
A. put the customer on hold until the research has been completed.
B. ask the sales manager to call the customer back.
C. send the customer literature about the business and its products.
D. follow up with the customer after obtaining the requested information.: D.
8. What is an important consideration when giving employees verbal directions
for completing a task?
A. Employees process information differently.
B. It is best to present information in reverse order.
C. Employees usually ask questions when they are confused.
D. It is unnecessary to use demonstrations to support verbal content.: A.
9. Individuals who are able to defend their ideas objectively usually are able to
provide others with
, A. unrelated statistics.
B. emotional information.
C. personal opinions.
D. logical evidence.: D.
A. Sole proprietorship
B. Partnership
C. Corporation
D. Joint proprietorship: C. Corporation
2. Where are you most likely to read relevant, valid information about federal
legislation such as copyright
law?
A. Online discussion forums
B. Government publications
C. Search engines
D. Political blogs: B. Government Publications
3. What type of information should employees be able to locate in their compa-
ny's employee handbook?
A. The company's list of current job openings
B. The use of company property
C. The company's annual report
D. The number of vacation days that an employee has taken: B. Use of company's
property
4. The employee didn't listen to the manager's explanation about how to per-
form a certain task because
s/he had done a similar job before. Which of the following factors caused the
employee not to listen
effectively:
,A. Past experiences
B. Attention span
C. Age differences
D. Language skills: A. past experiences
5. Which of the following adds meaning to the words a speaker uses:
A. Tone of voice
B. Tempo
,C. Accuracy
D. Economy of speech: A. Tone of voice
6. Shawn is preparing for an interview with a local company. He knows that he
should ask relevant
questions about the job at the end of the interview. Which of the following will
help him prepare these
questions:
A. Asking his friends what questions they think he should ask
B. Relying on the interviewer to generate the questions
C. Conducting research about the company prior to the interview
D. Finding background information about the interviewer's high school and
asking him/her about
that to form a personal relationship: C.
7. If an employee needs to do some research to answer a customer's telephone
inquiry, the best action for
the employee to take is to obtain the customer's telephone number and then
A. put the customer on hold until the research has been completed.
B. ask the sales manager to call the customer back.
C. send the customer literature about the business and its products.
D. follow up with the customer after obtaining the requested information.: D.
8. What is an important consideration when giving employees verbal directions
for completing a task?
A. Employees process information differently.
B. It is best to present information in reverse order.
C. Employees usually ask questions when they are confused.
D. It is unnecessary to use demonstrations to support verbal content.: A.
9. Individuals who are able to defend their ideas objectively usually are able to
provide others with
, A. unrelated statistics.
B. emotional information.
C. personal opinions.
D. logical evidence.: D.
