C721 CHANGE MANAGEMENT
COMPREHENSIVE EXAM 2026 TESTED
QUESTIONS WITH SOLUTIONS GRADED A+
◉ Type 2 Error. Answer: Happens when leaders and managers perceive
the environment as stable when in actuality it is turbulent and they fail to
take the necessary actions thus threatening the survival of the
organization
◉ Developmental Change. Answer: Involves an improvement of what
already exists
◉ Transitional Change. Answer: Consists of an implementation to
achieve a known desired state that is different from the existing one.
◉ Transformational Change. Answer: Involves the emergence of a new,
unknown state for the organization.
◉ Dunphy and Stace Model. Answer: 4 Levels:
1. Fine Tuning
2. Incremental Adjustment
3. Modular Transformation
, 4. Corporate Transformation
◉ Balogun and Hope-Hailey Model. Answer: Horizontal Axis: End
Result
Vertical Axis: Nature of Change
Four Strategies:
Evolution
Adaptation
Revolution
Reconstruction
◉ Proactive and Reactive Responses. Answer: Proactive change
involves actively attempting to make alterations to the workplace and its
practices. Companies that take a proactive approach to change are often
trying to avoid a potential future threat or to capitalize on a potential
future opportunity.
Reactive change occurs when an organization makes changes in its
practices after some threat or opportunity has already occurred.
◉ Tichy's Model. Answer: Change forces
Managerial Areas
◉ The Stakeholder Approach. Answer: Has the capacity to enable users
to identify groups, their "ethics" and how each affects and is affected by
COMPREHENSIVE EXAM 2026 TESTED
QUESTIONS WITH SOLUTIONS GRADED A+
◉ Type 2 Error. Answer: Happens when leaders and managers perceive
the environment as stable when in actuality it is turbulent and they fail to
take the necessary actions thus threatening the survival of the
organization
◉ Developmental Change. Answer: Involves an improvement of what
already exists
◉ Transitional Change. Answer: Consists of an implementation to
achieve a known desired state that is different from the existing one.
◉ Transformational Change. Answer: Involves the emergence of a new,
unknown state for the organization.
◉ Dunphy and Stace Model. Answer: 4 Levels:
1. Fine Tuning
2. Incremental Adjustment
3. Modular Transformation
, 4. Corporate Transformation
◉ Balogun and Hope-Hailey Model. Answer: Horizontal Axis: End
Result
Vertical Axis: Nature of Change
Four Strategies:
Evolution
Adaptation
Revolution
Reconstruction
◉ Proactive and Reactive Responses. Answer: Proactive change
involves actively attempting to make alterations to the workplace and its
practices. Companies that take a proactive approach to change are often
trying to avoid a potential future threat or to capitalize on a potential
future opportunity.
Reactive change occurs when an organization makes changes in its
practices after some threat or opportunity has already occurred.
◉ Tichy's Model. Answer: Change forces
Managerial Areas
◉ The Stakeholder Approach. Answer: Has the capacity to enable users
to identify groups, their "ethics" and how each affects and is affected by
