MILADY COSMETOLOGY STATE BOARD WRITTEN EXAM REVIEW COMPLETE QUESTIONS AND 100% CORRECT ANSWERS

MILADY COSMETOLOGY STATE BOARD WRITTEN EXAM REVIEW COMPLETE QUESTIONS AND 100% CORRECT ANSWERS .While working, your clothing should always be stylish, comfortable, and __________. - ANSWERS-functional .Your _____ involves your posture and the way you walk and move. - ANSWERS-physical presentation .the way to counter the negative impact of repetitive motions or long periods spent in one position is by ________________ - ANSWERS-Stretching and walking around at intervals .There are consequences to not maintaining a professional image in the salon including loss of clients, a poor reputation, and _____. - ANSWERS-loss of income .Your shoulders should be relaxed and _____ when you are providing client services. - ANSWERS-level .One weak moment of ________ right before performing a service because you did not plan ahead could spell disaster. - ANSWERS-drinking coffee .the science of designing the workplace as well as its equipment and tools to make specific body movements more comfortable, efficient, and safe is ____________ - ANSWERS-Ergonomics .The daily maintenance of cleanliness by practicing good healthful habits is - ANSWERS-personal hygiene .the impression you project through both your outward appearance and your conduct in the workplace is ________ - ANSWERS-professional image .Which of these items should be kept in your hygiene pack? - ANSWERS-toothbrush .as a professional cosmetologist, you should brush and floss your teeth and use ______ throughout the day as needed - ANSWERS-mouthwash .In addition to being free of dirt, it is important that your clothing is __________. - ANSWERS-stain free .To help protect your clothing from dirt and stains, consider investing in _________ to wear at work. - ANSWERS-an apron or smock .Ensure you are dressed for success by tuning in to ______________. - ANSWERS-the salon's culture .Your shoes should have a low heel and __________________. - ANSWERS-offer good arch support .As you work, your neck should be: - ANSWERS-elongated and balanced above the shoulders .One goal of ergonomics is to make workplace tools safer and more - ANSWERS-efficient .Negative gossip and ___________ can bring an ideal atmosphere to a halt. - ANSWERS-impolite demeanor .An awareness of your posture and ________, coupled with good work habits, proper tools, and equipment, will enhance your health and comfort. - ANSWERS-movements .As you work, you should hold your elbows at no more than a _____-degree angle away from your body for extended periods of time. - ANSWERS-60 .As you work, your wrists should be kept in a _______________ as much as possible. - ANSWERS-straight or neutral position .As you work, a good guideline to follow is to ___________________. - ANSWERS-use ergonomically designed implements .repetitive motions have a cumulative effect on the muscles and - ANSWERS-joints .to avoid ergonomic-related injuries, consider using - ANSWERS-an anti-fatigue mat .Establishing a professional online image is an essential __________ attribute. - ANSWERS-image building .Good communication skills reduce potential workplace _____ - ANSWERS-conflict .In handling a client who is dissatisfied with a service, the ultimate goal is to ____ - ANSWERS-make the client happy and willing to return for future services .Effective human relations and communication skills build _______________, accelerate professional growth, and promote a positive work environment. - ANSWERS-lasting client relationships .The sixth step of the 10-Step Consultation Method is ________________. - ANSWERS-show and tell .A practical step for effectively communicating in the workplace is to _______________ - ANSWERS-believe in yourself .The ability to understand people is ____ to operating effectively in many industries. - ANSWERS-the key .To earn a client's ____ and loyalty, be consistent by always having a positive attitude. - ANSWERS-trust .If a client requests a specific cut or color that she has seen on a celebrity that cannot be achieved, you should ___ - ANSWERS-create a plan, offer alternative looks, and set future goals .You may want to schedule clients who are _________ late for the last appointment of the day or ask them to arrive earlier than their actual appointment time. - ANSWERS-habitually .When you meet an older client for the first time, you should ____ - ANSWERS-ask how the client wishes to be addressed .When interacting and communicating with coworkers, make every effort to remain ___________ and resist being pulled into spats and cliques. - ANSWERS-objective