TICO Exam Practice Questions & Answers
2026/2027 | Ontario Travel Agent
Certification Study Guide (100 MCQs +
Explanations) PDF
Batch 1: TICO Fundamentals & Consumer Protection
1. Who is responsible for the funding of TICO?
A) The Ontario Provincial Government
B) Consumers through a travel tax
C) Ontario Registrants
D) The Federal Government
TICO is a self-funded, non-profit corporation. Its revenue comes primarily from
registration fees and payments to the Compensation Fund made by registered travel
retailers and wholesalers in Ontario.
2. The "Travel Industry Act, 2002" primarily sets rules for which groups?
A) Airlines and hotels operating globally
B) Travel retailers and travel wholesalers in Ontario
C) Individual tourists traveling within Canada
D) Only out-of-province travel providers
The Act regulates the conduct of travel agents (retailers) and wholesalers specifically
registered in the province of Ontario to ensure consumer protection.
3. In TICO terminology, what does "Representation" refer to?
A) Only printed newspaper advertisements
B) Only billboard and television commercials
, C) Any type of presentation including oral, print, and electronic
D) Only signed contracts between a client and an agent
Under the Act, a representation is broadly defined to include any statement or visual
made to a consumer to sell travel services, whether it's a verbal conversation, a
website, or a brochure.
4. Which of the following must a travel agent ALWAYS offer to a client?
A) A free suitcase with every booking
B) Trip cancellation insurance
C) A discount for cash payments
D) Guaranteed sunny weather at the destination
Section 38 of Regulation 26/05 requires registrants to offer trip cancellation insurance
at the time of booking. If the client declines, it is best practice to document the refusal.
5. If a registrant uses an artist’s drawing of a resort in an advertisement, what must
they do?
A) Nothing, as long as the drawing looks nice
B) Only use the drawing if the resort is still under construction
C) State that the drawing is not a photograph and is an accurate representation
D) Drawings are strictly prohibited under the Act
To prevent misleading the public, any non-photographic visual must be clearly labeled
so the consumer knows it is a depiction and not a literal photo of the property.
6. What is the maximum amount payable per person from the Compensation Fund?
A) $2,500
B) $5,000
C) $10,000
D) Unlimited
The Travel Industry Compensation Fund limits claims to a maximum of $5,000 per
person for travel services paid for but not provided due to the bankruptcy or insolvency
of an Ontario registrant.
7. A customer is entitled to a full refund or comparable alternative if a scheduled
flight is delayed by more than:
A) 4 hours
B) 12 hours
, C) 24 hours
D) 48 hours
Regulation 26/05 mandates that if transportation is delayed or advanced by more than
24 hours, the registrant must offer the consumer the choice of a full refund or a
comparable alternative.
8. Which of these is NOT a stakeholder of TICO?
A) The Ontario Government
B) Consumers
C) The Federal Ministry of Transport
D) Registrants (Travel Agents/Wholesalers)
| > TICO’s primary stakeholders are the provincial government (which delegates
authority), the consumers (who are protected), and the industry registrants (who are
regulated).
9. What fact about international accommodation MUST be disclosed to a client?
A) The exact square footage of the room
B) That standards may differ from those in Canada
C) The name of the hotel's night manager
D) The history of the hotel's construction
Because "5-star" ratings vary globally, registrants must inform consumers that
accommodation standards in other countries might not match Canadian expectations.
10. A travel agent must provide a receipt to a client. What is a legal requirement for
that receipt?
A) It must be printed on yellow paper
B) It must include the agent's home address
C) It must identify any charges that are non-refundable
D) It must list every employee at the agency
Full disclosure is key; the receipt must explicitly state which portions of the payment
(like deposits or service fees) cannot be returned if the trip is cancelled.
Batch 2: Financial Compliance & Professional Standards
11. What type of accounting must all TICO-registered travel agencies use?
A) Casual cash-basis accounting
B) Trust accounting
2026/2027 | Ontario Travel Agent
Certification Study Guide (100 MCQs +
Explanations) PDF
Batch 1: TICO Fundamentals & Consumer Protection
1. Who is responsible for the funding of TICO?
A) The Ontario Provincial Government
B) Consumers through a travel tax
C) Ontario Registrants
D) The Federal Government
TICO is a self-funded, non-profit corporation. Its revenue comes primarily from
registration fees and payments to the Compensation Fund made by registered travel
retailers and wholesalers in Ontario.
2. The "Travel Industry Act, 2002" primarily sets rules for which groups?
A) Airlines and hotels operating globally
B) Travel retailers and travel wholesalers in Ontario
C) Individual tourists traveling within Canada
D) Only out-of-province travel providers
The Act regulates the conduct of travel agents (retailers) and wholesalers specifically
registered in the province of Ontario to ensure consumer protection.
3. In TICO terminology, what does "Representation" refer to?
A) Only printed newspaper advertisements
B) Only billboard and television commercials
, C) Any type of presentation including oral, print, and electronic
D) Only signed contracts between a client and an agent
Under the Act, a representation is broadly defined to include any statement or visual
made to a consumer to sell travel services, whether it's a verbal conversation, a
website, or a brochure.
4. Which of the following must a travel agent ALWAYS offer to a client?
A) A free suitcase with every booking
B) Trip cancellation insurance
C) A discount for cash payments
D) Guaranteed sunny weather at the destination
Section 38 of Regulation 26/05 requires registrants to offer trip cancellation insurance
at the time of booking. If the client declines, it is best practice to document the refusal.
5. If a registrant uses an artist’s drawing of a resort in an advertisement, what must
they do?
A) Nothing, as long as the drawing looks nice
B) Only use the drawing if the resort is still under construction
C) State that the drawing is not a photograph and is an accurate representation
D) Drawings are strictly prohibited under the Act
To prevent misleading the public, any non-photographic visual must be clearly labeled
so the consumer knows it is a depiction and not a literal photo of the property.
6. What is the maximum amount payable per person from the Compensation Fund?
A) $2,500
B) $5,000
C) $10,000
D) Unlimited
The Travel Industry Compensation Fund limits claims to a maximum of $5,000 per
person for travel services paid for but not provided due to the bankruptcy or insolvency
of an Ontario registrant.
7. A customer is entitled to a full refund or comparable alternative if a scheduled
flight is delayed by more than:
A) 4 hours
B) 12 hours
, C) 24 hours
D) 48 hours
Regulation 26/05 mandates that if transportation is delayed or advanced by more than
24 hours, the registrant must offer the consumer the choice of a full refund or a
comparable alternative.
8. Which of these is NOT a stakeholder of TICO?
A) The Ontario Government
B) Consumers
C) The Federal Ministry of Transport
D) Registrants (Travel Agents/Wholesalers)
| > TICO’s primary stakeholders are the provincial government (which delegates
authority), the consumers (who are protected), and the industry registrants (who are
regulated).
9. What fact about international accommodation MUST be disclosed to a client?
A) The exact square footage of the room
B) That standards may differ from those in Canada
C) The name of the hotel's night manager
D) The history of the hotel's construction
Because "5-star" ratings vary globally, registrants must inform consumers that
accommodation standards in other countries might not match Canadian expectations.
10. A travel agent must provide a receipt to a client. What is a legal requirement for
that receipt?
A) It must be printed on yellow paper
B) It must include the agent's home address
C) It must identify any charges that are non-refundable
D) It must list every employee at the agency
Full disclosure is key; the receipt must explicitly state which portions of the payment
(like deposits or service fees) cannot be returned if the trip is cancelled.
Batch 2: Financial Compliance & Professional Standards
11. What type of accounting must all TICO-registered travel agencies use?
A) Casual cash-basis accounting
B) Trust accounting
