MBA 704 - KUNGU - WEEK 7 - CHAPTERS 11 & 12
CERTIFICATION SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
● Positive Organizational Behavior (POB). Answer: the study and application of positively
oriented human resource strengths and psychological capacities that can be measured,
developed, and effectively managed for performance improvement in today's workplace
● Based on theory & research. Answer: based on constantly building the theoretical
grounding and continuing basic and applied research findings
● Valid measures. Answer: needing a grounding in theory and research and to further
differentiate from the popular self-development literature, to be included in POB, the construct
must have reliable and valid measures.
● state-like and thus open to development. Answer: (situationally based, open to learning,
change, and development) as opposed to trait-like (dispositional, relatively fixed across
situations and time). the psychological capacity can be developed and trained
● Managed for performance improvement. Answer: concerned with the workplace and how
the positive psychological resource capacity can be applied to improve human performance
● Aim of positive psychology. Answer: to use scientific methodology to discover and
promote the factors that allow individuals, groups, organizations, and communities to thrive;
concerned with optimal human functioning instead of pathological human functioning
● Valued subjective experiences. Answer: well-being, contentment, and satisfaction in the
past; hope and optimism for the future, and flow and happiness in the present.
● Positive individual traits. Answer: The capacity for love and vocation, courage,
interpersonal skill, aesthetic sensibility, perseverance, forgiveness, originality, future
mindedness, spirituality, high talent, and wisdom.
● Civic virtues and the institutions that move individuals toward better citizenship..
Answer: Responsibility, nurturance, altruism, civility, moderation, tolerance, and work ethic.
● Specific efficacy. Answer: belief in successfully completing specific task- state like- open
to development
, ● General efficacy. Answer: people's belief in successfully accomplishing tasks across a
wide variety of achievement situations; trait-like and fixed
● Self esteem. Answer: a global construct of one's evaluation and belief of overall
worthiness; stable and trait-like.
● Self efficacy can directly affect. Answer: 1. Choice behaviors 2. Motivational effort 3.
Perseverance (to bounce back) 4. Facilitative thought patterns 5. Vulnerability to stress
● Self-efficacy. Answer: One's belief about a task-and context-specific capability; changing
over time as new information and task experiences are gained and developed and is
state-like. Bandura: how well one can execute courses of action required to deal with
prospective situations Luthens: Self-efficacy refers to an individual's conviction (or
confidence) about his or her abilities to mobilize the motivation, cognitive resources, and
courses of action needed to successfully execute a specific task within a given context.
● HRW (health relationships work) well being. Answer: indicates there is an interactive,
reciprocal determination between one's health, relationships, and work
● One's happiness (or HRW wellbeing) is determined as.... Answer: 1. About half can be
attributed to a genetic, dispositional "hardwiring" 50% 2. About 10% seems to be the result of
life's circumstances 3. The remaining 40 % of one's happiness, positivity, or HRW wellbeing is
determined by international activity
● Psychological Capital (PsyCap) Development. Answer: Hope - Optimism - Resilience -
Efficacy - Goes beyond economic, social, and human capital. - An individual's positive
psychological state of development characterized by having self-efficacy, optimism, hope and
resiliency. - Positively related to desired OCBs and negatively related to cynicism
● Garner's Multiple Intelligences. Answer: linguistic, logical-mathematical, musical, spatial,
bodily-kinesthetic, interpersonal, intrapersonal, naturalist
● Subjective wellbeing (SWB). Answer: - a more scientific-sounding term for what people
usually mean by happiness. - Usually considered broader and is defined as people's affective
and cognitive evaluations of their lives. - Demonstrated a direct correlation with job
satisfaction - Peoples affective (moods and emotions) and cognitive evaluations of their lives.
- People who are more satisfied with their lives tend to find more satisfaction in work -
Research has found: 1. Happiness is a process not a place 2. There is an optimal level of
happiness 3. Happiness related to health and longevity, relationships and effectiveness
● Emotional Intelligence (EI). Answer: the capacity for recognizing our own feelings and
those of others, for motivating ourselves, and for managing emotions well in ourselves and in
CERTIFICATION SCRIPT 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
● Positive Organizational Behavior (POB). Answer: the study and application of positively
oriented human resource strengths and psychological capacities that can be measured,
developed, and effectively managed for performance improvement in today's workplace
● Based on theory & research. Answer: based on constantly building the theoretical
grounding and continuing basic and applied research findings
● Valid measures. Answer: needing a grounding in theory and research and to further
differentiate from the popular self-development literature, to be included in POB, the construct
must have reliable and valid measures.
● state-like and thus open to development. Answer: (situationally based, open to learning,
change, and development) as opposed to trait-like (dispositional, relatively fixed across
situations and time). the psychological capacity can be developed and trained
● Managed for performance improvement. Answer: concerned with the workplace and how
the positive psychological resource capacity can be applied to improve human performance
● Aim of positive psychology. Answer: to use scientific methodology to discover and
promote the factors that allow individuals, groups, organizations, and communities to thrive;
concerned with optimal human functioning instead of pathological human functioning
● Valued subjective experiences. Answer: well-being, contentment, and satisfaction in the
past; hope and optimism for the future, and flow and happiness in the present.
● Positive individual traits. Answer: The capacity for love and vocation, courage,
interpersonal skill, aesthetic sensibility, perseverance, forgiveness, originality, future
mindedness, spirituality, high talent, and wisdom.
● Civic virtues and the institutions that move individuals toward better citizenship..
Answer: Responsibility, nurturance, altruism, civility, moderation, tolerance, and work ethic.
● Specific efficacy. Answer: belief in successfully completing specific task- state like- open
to development
, ● General efficacy. Answer: people's belief in successfully accomplishing tasks across a
wide variety of achievement situations; trait-like and fixed
● Self esteem. Answer: a global construct of one's evaluation and belief of overall
worthiness; stable and trait-like.
● Self efficacy can directly affect. Answer: 1. Choice behaviors 2. Motivational effort 3.
Perseverance (to bounce back) 4. Facilitative thought patterns 5. Vulnerability to stress
● Self-efficacy. Answer: One's belief about a task-and context-specific capability; changing
over time as new information and task experiences are gained and developed and is
state-like. Bandura: how well one can execute courses of action required to deal with
prospective situations Luthens: Self-efficacy refers to an individual's conviction (or
confidence) about his or her abilities to mobilize the motivation, cognitive resources, and
courses of action needed to successfully execute a specific task within a given context.
● HRW (health relationships work) well being. Answer: indicates there is an interactive,
reciprocal determination between one's health, relationships, and work
● One's happiness (or HRW wellbeing) is determined as.... Answer: 1. About half can be
attributed to a genetic, dispositional "hardwiring" 50% 2. About 10% seems to be the result of
life's circumstances 3. The remaining 40 % of one's happiness, positivity, or HRW wellbeing is
determined by international activity
● Psychological Capital (PsyCap) Development. Answer: Hope - Optimism - Resilience -
Efficacy - Goes beyond economic, social, and human capital. - An individual's positive
psychological state of development characterized by having self-efficacy, optimism, hope and
resiliency. - Positively related to desired OCBs and negatively related to cynicism
● Garner's Multiple Intelligences. Answer: linguistic, logical-mathematical, musical, spatial,
bodily-kinesthetic, interpersonal, intrapersonal, naturalist
● Subjective wellbeing (SWB). Answer: - a more scientific-sounding term for what people
usually mean by happiness. - Usually considered broader and is defined as people's affective
and cognitive evaluations of their lives. - Demonstrated a direct correlation with job
satisfaction - Peoples affective (moods and emotions) and cognitive evaluations of their lives.
- People who are more satisfied with their lives tend to find more satisfaction in work -
Research has found: 1. Happiness is a process not a place 2. There is an optimal level of
happiness 3. Happiness related to health and longevity, relationships and effectiveness
● Emotional Intelligence (EI). Answer: the capacity for recognizing our own feelings and
those of others, for motivating ourselves, and for managing emotions well in ourselves and in
