999 call handler assessment 2 (NHS
pathways)
what are the different parts of the system called?—ANSWER--Module zero,
module one module, two
what are the different modules for?—ANSWER--module 0- rules out life
threatening conditions
module 1- symptom specific pathways
module 2- healthcare professionals only, enables detailed clinical
assessment
Why must questions be answered in order?—ANSWER--Because questions
are ordered so that most serious symptoms and potential causes are ruled
out first.
Must every question be verbally asked of a caller?—ANSWER--No, because
some questions are inferred questions and some will already have been
answered by the caller.
,what is an inferred question?—ANSWER--It is a question that usually does
not need to be asked because the answer is likely to be obvious.
How are inferred questions indicated within the system?—ANSWER--
capital letters
how does the system handle not sure answers?—ANSWER--based on a
balance of risk, they can either act as a yes, or a no.
What is disposition?—ANSWER--outcome of the call. comprised of skill set
and time frame
Why are pathways gender and age specific?—ANSWER--To accommodate
a different range of conditions and anatomical and physiological
differences
What does clicking restart triage do?—ANSWER--It wipes all questions and
answers.
Takes you right back to the beginning of the NHS Pathways system.
It can also be used to change from 1st party to 3rd party or vice versa.
if someone had taken an overdose to end their life (suicide) would you
select injury or illness?—ANSWER--illness
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
, what is the purpose of key points?—ANSWER--Tell you what the pathway
should and shouldn't be used for.
what 3 broad criteria need to apply in order to select pre-determined
management?—ANSWER--Known health condition, Firm plan, Current
symptoms
why is it important NOT to triage patients with pre determined
plans/instructions?—ANSWER--waste of time, may give different
instructions than what they were told to do by their healthcare provider
apart from other, what 7 courses of action are here via the pre-determined
management routes?—ANSWER--ring 999 for an ambulance, go to hospital
straight away, contact palliative care, contact doctor, speak to a dentist,
contact community nursing service, contact a mental health service
when a disposition timeframe uses the terminology "within", what does this
mean?—ANSWER--must carry out action within the specified time frame
the pregnancy question isnt always present in a pathway, why not?—
ANSWER--if the symptoms are not related to pregnancy it doesnt need to
be asked
what reasons in a call may you need to select early exit?—ANSWER--
emergency (unconscious, fitting or choking), phone line went dead, the
pathways)
what are the different parts of the system called?—ANSWER--Module zero,
module one module, two
what are the different modules for?—ANSWER--module 0- rules out life
threatening conditions
module 1- symptom specific pathways
module 2- healthcare professionals only, enables detailed clinical
assessment
Why must questions be answered in order?—ANSWER--Because questions
are ordered so that most serious symptoms and potential causes are ruled
out first.
Must every question be verbally asked of a caller?—ANSWER--No, because
some questions are inferred questions and some will already have been
answered by the caller.
,what is an inferred question?—ANSWER--It is a question that usually does
not need to be asked because the answer is likely to be obvious.
How are inferred questions indicated within the system?—ANSWER--
capital letters
how does the system handle not sure answers?—ANSWER--based on a
balance of risk, they can either act as a yes, or a no.
What is disposition?—ANSWER--outcome of the call. comprised of skill set
and time frame
Why are pathways gender and age specific?—ANSWER--To accommodate
a different range of conditions and anatomical and physiological
differences
What does clicking restart triage do?—ANSWER--It wipes all questions and
answers.
Takes you right back to the beginning of the NHS Pathways system.
It can also be used to change from 1st party to 3rd party or vice versa.
if someone had taken an overdose to end their life (suicide) would you
select injury or illness?—ANSWER--illness
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
, what is the purpose of key points?—ANSWER--Tell you what the pathway
should and shouldn't be used for.
what 3 broad criteria need to apply in order to select pre-determined
management?—ANSWER--Known health condition, Firm plan, Current
symptoms
why is it important NOT to triage patients with pre determined
plans/instructions?—ANSWER--waste of time, may give different
instructions than what they were told to do by their healthcare provider
apart from other, what 7 courses of action are here via the pre-determined
management routes?—ANSWER--ring 999 for an ambulance, go to hospital
straight away, contact palliative care, contact doctor, speak to a dentist,
contact community nursing service, contact a mental health service
when a disposition timeframe uses the terminology "within", what does this
mean?—ANSWER--must carry out action within the specified time frame
the pregnancy question isnt always present in a pathway, why not?—
ANSWER--if the symptoms are not related to pregnancy it doesnt need to
be asked
what reasons in a call may you need to select early exit?—ANSWER--
emergency (unconscious, fitting or choking), phone line went dead, the
